Ratings based on 706 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
The lobby was welcoming and alot of space to entertain groups. Great free breakfast
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
19 Sep 2024 by AGM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 17 Sep 2024
Room was dirty. There was old food or something else on the walls. Shower had a cracked shelf. It appeared the shower was growing mold. Floors were dirty. Significant dirt and crumbs behind the mattress on the bed frame.
Comment from Hotel Management
18 Sep 2024 by AGM, Hotel Management
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with the cleanliness of your room did not meet your expectations. We strive to maintain high standards, and I regret that we fell short during your stay.Your comments have been shared with our housekeeping team to ensure we address these issues promptly. We appreciate your input as it helps us improve our services.If you’re willing, I’d love to discuss this further and make it right. Please feel free to reach out to me at the property.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
16 Sep 2024 by GM, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 12 Sep 2024
The free breakfast was great!!
Comment from Hotel Management
16 Sep 2024 by GM, Hotel Management
We are glad you enjoyed the breakfast! Come stay with us again. )
by A verified traveler
Posted 10 Sep 2024
Great stay, staff were very friendly
Comment from Hotel Management
16 Sep 2024 by GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 6 Sep 2024
They room is very nice, although there are opportunities to improve the service.
A lacking of organization on the break fast and for cleaning the room.
Comment from Hotel Management
10 Sep 2024 by GM, Hotel Management
Thank you for your feedback, we appreciate it!
by A verified traveler
Posted 4 Sep 2024
My 3 days stay I requested room service multiple times on 2nd day but it wasn’t done. Finally manager Ricky says staff shortage. I recommend room service needs to improve to have management properly schedule employee on holidays and weekend.
Comment from Hotel Management
10 Sep 2024 by GM, Hotel Management
I am sorry to hear that you did not enjoy your stay with us. Unfortunately it's not a scheduling issue, we have the staff scheduled, its that employees are not showing up for their scheduled shifts. I believe this is a pretty big issue in the hospitality industry right now. I am very sorry it affected your stay. Thank you for the feedback.
