Ratings based on 996 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Worth price
Comment from Hotel Management
18 Jan 2025 by nick bhoola, Hotel Management
Dear Terry,Thank you for taking the time to leave a review of your stay with us. We are delighted to hear that you found our hotel to be worth the price. We strive to provide our guests with a comfortable and affordable experience, and we are glad that we were able to meet your expectations.We appreciate your feedback and look forward to welcoming you back to Red Roof Inn St Louis - Troy IL in the future.Sincerely,Red Roof Inn St Louis - Troy IL
by A verified traveler
Posted 31 Dec 2024
Everyone was kind and the space was clean and worked well for what we needed. 🙂
Comment from Hotel Management
31 Dec 2024 by nick bhoola, Hotel Management
Dear Tara,Thank you for taking the time to share your positive experience at Red Roof Inn St Louis - Troy IL. We are delighted to hear that you found our staff to be kind and accommodating, and that our clean and comfortable space met your needs. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations.We appreciate your recommendation and look forward to welcoming you back soon.Sincerely,Red Roof Inn St Louis - Troy IL
by A verified traveler from Bernville
Posted 16 Dec 2024
One night stay during a cross country trip with our dog. Very pet friendly, no additional fee. Nice big room, easy to find off I70. Lots of dining options close by.
Comment from Hotel Management
25 Dec 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Diana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. At Red Roof we are happy to know that you had a nice room and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
The staff was quite friendly.
Comment from Hotel Management
14 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Matt,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. It was great to read that you were pleased with the friendliness of our staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Kori, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
Only problem is Spring beds
Comment from Hotel Management
19 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Uday. The staff at the RED ROOF INN ST LOUIS - TROY IL and I were so glad we earned your 4/5 score following your stay. However, you expressed that you were displeased with our spring beds which was disappointing to hear. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again for sharing and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Oshane RediResponse Specialist, Hotel Management
Hello M.Ruth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Oct 2024 on Hotels
Comment from Hotel Management
12 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Mario, for taking the time to write a review of your stay at then Red Roof Inn St Louis - Troy, IL. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Oct 2024
The staff are lovely and a couple different people were really helpful. Wonderful. There were some minor issues with the room but nothing to raise a fuss about. I changed from a hotel that cost twice as much and felt that (having been to the other place) that this was equal. Keep it up.
Comment from Hotel Management
6 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Patrick. The staff and I at the RED ROOF INN ST LOUIS - TROY IL appreciate your 5/5 score. I am happy to hear that our staff were lovely and wonderful, and the other kind remarks mentioned. However, you indicated that there were some minor issues with the room. It is our goal to provide a comfortable stay for all our guests, so I sincerely apologize for any inconvenience caused.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Oct 2024
The front desk staff was friendly and accommodating when I first told them I wanted a different room for my second night because the bathroom floor was dirty and the room smelled like smoke (more accurately, it smelled like what they do to cover up smoke that doesn't work). He was just accommodating when I returned minutes later and said I wasn't staying my second night and wanted a refund due to the cockroach in my room.
Comment from Hotel Management
3 Oct 2024 by NICK, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - TROY IL. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
