Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
While the staff was accommodating when you asked for help and many of them were quite friendly, personable, and talkative, quite often they lacked the professionalism I’m knowledgeable of from previous hotel front desk employment
-no mention, let alone apologies in advance, of renovation construction noise/mess at check-in
-asking me for my room number when seeking assistance at front desk; ALWAYS look at computer folio with guest’s last name to ensure their privacy/safety
-just an overall apologetic tone for when amenities and/or facilities weren’t up to par, and there were quite a few…starting w/room door handle not properly functioning and therefore blocking me from entering my room at my 1am arrival. Yes, front desk personnel came and helped me to enter, but after having to traverse all the way back to the front desk from my distant room accompanied with an attitude like you’ve bothered him for assistance, like you were moronic for not figuring it out on your own, should NEVER be experienced from a guest. And when the head housekeeper mentions having problems w/the door on a previous occasion, it’s very disconcerting! A guest should never be assigned to a room that has not been properly serviced by maintenance staff for an essential feature!
-staff should be continuously enhancing the facilities. Mainly I’m referring to litter laying about. A piece was obvious in the main hallway from main elevator to my room. Staff failed to pick it up after multiple passings
by A verified traveler
Posted 22 Jun 2024
The staff was rude overall! Offered a late check in, but non English speaking housekeepers started knocking at 9:30am and continued until I left… EARLY! The hotel charged me CC because they said payment declined from Expedia’s CC. Charged my CC for the room without telling me. The disrespectful GM
Matter raised his voice at me multiple times, and the front desk clerk repeatedly hung up the phones stating she was busy and they were understaffed! NEVER stay or book a room or suite there again unless you want a problem!
by A verified traveler
Posted 21 Jun 2024
Even though it's not the greatest of food, they serve dinner and breakfast. Not many places serve breakfast, let alone dinner. Not many people in the pool besides my family and another. Nice and quiet and Troy Police Station is located right across the street. Decent price for what you get.
by A verified traveler
Posted 19 Jun 2024
I had a great stay breakfast and lunch was provided.
by A verified traveler
Posted 18 Jun 2024
$100 pet fee on a $100 room felt absurd.
by A verified traveler
Posted 14 Jun 2024
by A verified traveler from Port Orchard
Posted 10 Jun 2024
Not only clean and convenient, ....not only served breakfast, but served "dinner" !
Only "problem", pool became unusable.
by A verified traveler
Posted 10 Jun 2024
It was a great hotel and I'll definitely stay there in the future. Pool and hot tub great bonus plus the free breakfast & dinner. A true hidden gem!
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 4 Jun 2024
Nice people, building was clean, older building showing it age.
