Ratings based on 650 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
The staff was friendly. The bathroom floor sticky, wallpaper nasty, like someone threw up on it! Ceiling was wet all over, wallpaper in hallway was hanging off. Plug by bed is a fire hazard b/c it’s too loose to hold a plug.
by A verified traveler
Posted 2 Oct 2024
The room was clean enough and the staff was nice, but there were issues. We evacuated from Hurricane Helene and stayed 2 nights, during the stay the Bistro was completely closed in the hotel "because of the storm," the whole stay, Wednesday - Friday. So, that perk I paid for was not available and I was still charged a .44 cent daily "Restaurant Tax." Breakfast was a paper bag with a prepackaged muffin, rotten orange and bottle of water. We stayed on the 2nd floor and the floor above us creaked with every footstep of the guest above us, it was so loud and uncomfortable. The 1st floor appeared to have had some type of water leak/damage that was being repaired and mitigated, the wall paper was ripped up along the bottom of the walls and rooms were being aired out and cleaned by a service company. It was a place to lay our heads, but not worth the $566 I paid and will not stay again.
by A verified traveler
Posted 28 Sep 2024
Reserved a king studio suite. Got there and was given a standard 2 queen bed room. When I asked about it they said I had reserved an executive king and this was actually larger and that they lowered the rate because it wasn't a king. Not what I asked or reserved. When I asked about getting a king room they said it was all they had and that 30 of their rooms were flooded. When they went in and checked they had not reduced my rate, not sure if they ever actually did. When half your hotel is flooded and the other areas look like they've already been flooded, wallpaper peeled off and holes in the ceiling, how about not being the most expensive hotel in the city. Definitely not worth the price. A $70 room would have been just as nice and I probably would have gotten breakfast too
by A verified traveler
Posted 4 Sep 2024
The place was in a good location - very close to campus, which was a huge plus! The hotel itself was not up to the typical Courtyard standards. There were various stages of construction throughout, with peeling paint on the wall and dirty walls and baseboards. There was not breakfast available. The fitness center was good, except the AC wasn’t working and there were no fans. Overall, it was just okay - I guess I expected more because it was a Courtyard and I have never stayed in one that wasn’t very nice.
by A verified traveler
Not a word
Posted 11 Aug 2024 on HotelsThe check in clerk did not say one single word to me. When I arrived, he just looked at me until i told him my name. He then did not say a word during the transaction and handed me the card key, again without saying anything. The check out clerk was nicer and spoke to me. This is unusual, as i usually experience good customer service at this particular hotel and location.
Comment from Hotel Management
12 Aug 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience. We will attempt to identify the associate involved to ensure this is an isolated incident!
by A verified traveler
Posted 9 Aug 2024
It appears to be undergoing renovations so that is a temporary negative. The location is ideal.
Comment from Hotel Management
10 Aug 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience with us! We hope to have our property updates completed soon.
by A verified traveler
Posted 5 Aug 2024
check Friday August 2, 2024
Rm 105- room smell ac had mold and smell of mold
Switch to
Rm 108- spent friday night and woke up to wet carpet..after rain, carpet wet and mold in corner of ac
Ck in clerk stated we couldn't switch room until clean up crew come in which would be in a couple hours..
Miss Bonnie also at ck in counter....poor customer service..proceeded to say to me unfortunately there's nothing we can do about that, it was heavy rain last night.. a room that begin to smell and carpet is saturated in water due heavy rain..unacceptable
Switch to
Rm 206 was given after Terrell assistant the check in clerk Jessica .. Room 206 was ok.
After checking out the new room..I went back to from desk and asked for manager on duty, which I was told they don't work on weekends and will be on duty on Monday
I also told Miss Bonnie what she stated was unacceptable and very poor customer service, she apologize for what she stated previously, however it was already said.
Comment from Hotel Management
5 Aug 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience at the Courtyard Troy. We are glad the staff was able to get you moved to a room that was more comfortable. We do apologize for the inconvenience and are working with our above property leaders on the issues our property received during the weather.
by A verified traveler
Posted 2 Aug 2024 on Hotels
The room was very clean, but the window was a mess. Could hardly see through it because of green mildew. The soap dispensers could have used some labels. Beds were very comfortable.
Comment from Hotel Management
2 Aug 2024 by Caitlyn, Hotel Management
Hello,Thank you for taking the time to share about your experience with us. We will have our team look into the issues you experienced during your stay and work to resolve these immediately. Thank you for choosing to stay with us.
by A verified traveler
Posted 27 Jul 2024
We arrived at the hotel late in the evening. We were told that the systems were down and we were unable to check in until approximately 30-40 minutes after we arrived. We finally got into our rooms at 10:30pm after many hours of driving.
We were unable to shower the next morning due to the water being brown. The water stained the bottom of the tub. Also, we were unable to brush our teeth with the tap water because of the dirty water. When we arrived, there was noticeable water damage in the lobby and on our floor of the hotel. There was exposed pipes and wallpaper that had been ripped off to be replaced at some point. All the front desk offered was complimentary water bottles to wash our face and brush our teeth. We were not given any money back for this huge inconvenience, considering we had a special event to attend the morning that we checked out of the hotel. We have pictures and videos of the water conditions in the shower/tub. We were very dissatisfied with our stay.
Comment from Hotel Management
27 Jul 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience with us! All construction information is currently listed on our website and the city of Troy was able to work with the property to resolve the issue on their end.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience with us.
