Ratings based on 641 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
The place was in a good location - very close to campus, which was a huge plus! The hotel itself was not up to the typical Courtyard standards. There were various stages of construction throughout, with peeling paint on the wall and dirty walls and baseboards. There was not breakfast available. The fitness center was good, except the AC wasn’t working and there were no fans. Overall, it was just okay - I guess I expected more because it was a Courtyard and I have never stayed in one that wasn’t very nice.
by A verified traveler
Posted 9 Aug 2024
It appears to be undergoing renovations so that is a temporary negative. The location is ideal.
Comment from Hotel Management
10 Aug 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience with us! We hope to have our property updates completed soon.
by A verified traveler
Posted 5 Aug 2024
check Friday August 2, 2024
Rm 105- room smell ac had mold and smell of mold
Switch to
Rm 108- spent friday night and woke up to wet carpet..after rain, carpet wet and mold in corner of ac
Ck in clerk stated we couldn't switch room until clean up crew come in which would be in a couple hours..
Miss Bonnie also at ck in counter....poor customer service..proceeded to say to me unfortunately there's nothing we can do about that, it was heavy rain last night.. a room that begin to smell and carpet is saturated in water due heavy rain..unacceptable
Switch to
Rm 206 was given after Terrell assistant the check in clerk Jessica .. Room 206 was ok.
After checking out the new room..I went back to from desk and asked for manager on duty, which I was told they don't work on weekends and will be on duty on Monday
I also told Miss Bonnie what she stated was unacceptable and very poor customer service, she apologize for what she stated previously, however it was already said.
Comment from Hotel Management
5 Aug 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience at the Courtyard Troy. We are glad the staff was able to get you moved to a room that was more comfortable. We do apologize for the inconvenience and are working with our above property leaders on the issues our property received during the weather.
by A verified traveler
Posted 27 Jul 2024
We arrived at the hotel late in the evening. We were told that the systems were down and we were unable to check in until approximately 30-40 minutes after we arrived. We finally got into our rooms at 10:30pm after many hours of driving.
We were unable to shower the next morning due to the water being brown. The water stained the bottom of the tub. Also, we were unable to brush our teeth with the tap water because of the dirty water. When we arrived, there was noticeable water damage in the lobby and on our floor of the hotel. There was exposed pipes and wallpaper that had been ripped off to be replaced at some point. All the front desk offered was complimentary water bottles to wash our face and brush our teeth. We were not given any money back for this huge inconvenience, considering we had a special event to attend the morning that we checked out of the hotel. We have pictures and videos of the water conditions in the shower/tub. We were very dissatisfied with our stay.
Comment from Hotel Management
27 Jul 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience with us! All construction information is currently listed on our website and the city of Troy was able to work with the property to resolve the issue on their end.
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
10 Aug 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your experience with us! We look forward to seeing you again soon.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
15 Jul 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share about your stay. We apologize for the inconveniences faced during your visit and would love to know what we could do to make any necessary corrections.
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
14 Jul 2024 by Caitlyn, Hotel Management
Hello,Thank you for taking the time to share about your experience at the Courtyard Troy! We hope to welcome you again soon.
by A verified traveler
Posted 6 Jul 2024
While checking in on Tuesday, I noticed several blowers on the first floor. In addition, the ceiling appeared to be stained with water. The staff member assisting me shared that the sprinkler system was accidentally activated a few days prior to my arrival, which created water damage on each floor of the hotel. This also impacted the common area on the first floor, due to the positioning of blowers. During the second day of my stay the fire alarm in my room continued to periodically be activated, due to the system being tested. This lasted for several hours throughout the day. I completely understand that accidents will happen. However, as a courtesy, since I booked the room more than a week ago, I would have appreciated being informed of these issues by Marriott, before discovering them when checking in to the hotel.
Comment from Hotel Management
9 Jul 2024 by Caitlyn, Hotel Management
We attempt to reach out to all of our guests to inform them of the impact this may have caused during their stay. We apologize the lobby area was not in great condition during your stay.The fire alarm going off was for our annual testing, again we apologize.
by A verified traveler from Robertsdale
Posted 2 Jul 2024
It’s not really the staff’s fault Were there water poured into the building. Specifically, right outside our room door. When they worked to clean it up, they use large fans that kept me up most the night.
Comment from Hotel Management
3 Jul 2024 by Caitlyn, Hotel Management
Thank you for taking the time to share your feedback regarding your stay. We apologize for any inconvenience this may have caused you.
by A verified traveler from Delray Beach
Posted 1 Jul 2024
This is very convenient for visiting my relatives in Pike County. When we checked in the key machine was not working. We never got a room key while we were there. A young man at the check-in desk was supposed to meet us at our room to let us in. I had to go back and get him. Corners of the bathroom floor next to the tub were dirty. The light blocking shads were torn loose from the track on one side.
Comment from Hotel Management
2 Jul 2024 by Caitlyn, Hotel Management
Thank you for sharing your feedback with us. We apologize for the inconvenience caused and will have our maintenance and housekeeping staff address the issues addressed in your room.
