Ratings based on 444 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
We ended up not staying there had to find somewhere else was not told there pool was shut down the lady at the desk did cancel our reservation but it was very inconvenient i had to to to find somewhere else we where there for a football tournament for my 11 year old grandson which we had with us i always stay at compirt suites i was not happy
Comment from Hotel Management
11 Nov 2024 by Tracy- General Manager, Hotel Management
We apologize for the inconvenience as we are in the process of getting equipment fixed in our pool. We hope to have it back opened soon. Kind Regards,
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address your concerns and improve for your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
Good breakfast and well lit parking lot
Comment from Hotel Management
13 Oct 2024 by Hotel Manager , Hotel Management
Dear Fred,Thank you for your positive feedback. We're glad to hear you enjoyed the breakfast and found the parking lot well-lit. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler from Leicester
Posted 29 Sep 2024
We were not told the pool was out of service and we were there for a week
The outside patio area was unkept and smelled due to an overflowing trash can
Upon checking there were no rooms clean and ready so we waiting in the lobby for almost an hour and the receptionist was not approachable
There was a community member loitering at the front desk talking to the staff while we waited for our room
Comment from Hotel Management
30 Sep 2024 by Hotel Manager , Hotel Management
Dear Marcy,We apologize for the inconveniences you encountered during your stay, especially the lack of communication about the pool, the unkept patio area, and the wait for your room. This is certainly not the level of service we aim to provide. We also regret that you found the front desk staff unapproachable and were uncomfortable with the situation at the reception. Your feedback will be addressed with our team to improve service quality and cleanliness for future guests. We hope you’ll consider giving us another opportunity to serve you better.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
Friendly and efficient staff.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager , Hotel Management
Dear Melvin,Thank you for your kind words. We're thrilled to hear you found our staff friendly and efficient. We strive to provide excellent service to all our guests. We look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Sep 2024
Easy parking
Comment from Hotel Management
16 Sep 2024 by Hotel Manager , Hotel Management
Dear Darlene,Thank you for highlighting our convenient parking! We’re pleased to hear it added to the ease of your stay. If you have any other feedback or suggestions for us, we’d love to hear them. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Hotel Manager , Hotel Management
Dear Kenneth,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Sep 2024
Not notified hotel being renovated. Pool not open.
Comment from Hotel Management
4 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the unanticipated renovations and the pool closure. We appreciate your patience and will work to ensure that future guests are better informed about such updates.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Aug 2024
The stay overall was fine but the elevator was disgusting. I took photos. Also the day we were scheduled to leave they were knocking on our room to clean the room. The room itself was clean.
Comment from Hotel Management
29 Aug 2024 by Tracy- General Manager , Hotel Management
We apologize for the elevator issues at hand. We are in the process of renovating the hotel as we are new ownership and management. The elevator is one renovation that will take place soon. Thank you for your feedback. We appreciate any insight on making the hotel a better place for our guests.
by A verified traveler
Posted 24 Aug 2024
Close to our activities. Great Breakfast...
Comment from Hotel Management
1 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you enjoyed the convenient location and our breakfast. We hope to see you again soon!"Sincerely, Hotel Manager
