Ratings based on 111 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from decatur
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Delia, we’re delighted you enjoyed your experience at WoodSpring Suites Trophy Club. Thank you for your rating, and we hope to welcome you back soon!
by A verified traveler
Posted 16 Nov 2024
Nice
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Carlos, thank you for staying with us at WoodSpring Suites Trophy Club. We’re delighted to hear you had a pleasant experience.
by A verified traveler
Posted 11 Nov 2024
Location
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Charles, thank you for staying with us at WoodSpring Suites Trophy Club. We're glad to hear that our location suited your needs. We hope to welcome you back again soon!
by A verified traveler
Posted 8 Nov 2024
Should clean everyday
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Jonatan, cleaning protocols can vary, and feedback like yours is crucial. Thank you for sharing your thoughts.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Charles, we are thrilled you enjoyed your stay at WoodSpring Suites Trophy Club. We're looking forward to welcoming you back soon!
by A verified traveler from allen
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Customer Service, Hotel Management
Thank you for the 4-star rating, Esther!It's great your time at WoodSpring Suites Trophy Club was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
by A verified traveler
Posted 22 Oct 2024
Traveling with a pet and this hotel came up as pet friendly. The fees were outrageous and cost more than the room did. No refundable deposits. I totally understand the deposit but if my pet did not do any damage that should be refunded. Will not be booking again.
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Louis, the hotel appreciates your feedback and values your perspective on the pet policy. While some concerns about fees were noted, the intention is to ensure a comfortable experience for all guests. Your input is important, and it helps to evaluate and improve the services offered. Wishing you and your pet safe travels.
by A verified traveler
Posted 20 Oct 2024
It was not very clean. It had no lamp on nighstand between 2 beds only a large dingy light at front door
. Old ,dirty refrigerator on the outside, no phone in room to call front desk.. Staff ( Reggie was very accommodating,& pleasant.) Is only thing good here,the staff.The rooms are dank and dingy. Broken table and faucet in bathroom has no screen, So water sprays everywhere.
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Debbie, thank you for sharing your experience. It sounds like some aspects of your stay did not meet expectations and we apologize for falling short this instance. Your feedback about the room’s condition is valued, and it will be taken into consideration for future improvements. However, the team, especially Reggie, appreciates your kind words and will be pleased to hear they made a positive impact on your visit. Thank you for staying with us. We look forward to having another chance to offer you a better experience next time.
by A verified traveler
Posted 18 Oct 2024
Budget
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Premkumar, thank you for sharing your thoughts. We appreciate your feedback and hope the accommodation met your expectations for a budget-friendly stay. Thank you for staying with us. We look forward to having another chance to offer you a better experience next time.
by A verified traveler
Posted 16 Oct 2024
The property water shower was leaking all the time. Poor facility management. However, the staff was helpful.
Comment from Hotel Management
1 Nov 2024 by Customer Service, Hotel Management
KSHITIJ, thank you for taking the time to share your thoughts. It's regrettable to hear about the challenges with the shower, and we appreciate your feedback. Glad to know our team members were able to assist you during your stay. Your comments are valued and will be considered for improvements.
