Ratings based on 36 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2024
by A verified traveler
Posted 26 Nov 2023
by A verified traveler
Posted 30 Jul 2022 on Hotels
Comment from Hotel Management
2 Aug 2022 by MANAGER, Hotel Management
thank you for your stay with us, we will see you ASAP.
by A verified traveler from eden prairie
Posted 22 Mar 2022
There are many better choices for places to stay in Troncones where the staff and management care about the wellbeing of the guests and the upkeep of the property. Regrettably, our toilet did not flush, the shower curtain fell continously off the wall, the bed was broken and semi collapsed when we sat on it, there were only 8 beach lounge chairs so we could not ever relax and enjoy the view, the foot wash was not filled dragging sand into our room, people who were not guests were welcomed to the pool, bar and restaurant making for an extra overcrowded chaos, parking was crazy, the staff break area was next to our room and they talked loudly and played music at night.
Comment from Hotel Management
29 Mar 2022 by manager omar, Hotel Management
Dear Guest
Thank you for all your comments, we will continue working and improving our services, we really apreciate this kind feedback that help us at all.
Have a excellent stay in TRONCONES.
Omar Herrera
Manager
by A verified traveler
Posted 13 Nov 2021
by A verified traveler from GUELPH ON CANADA
Posted 14 Feb 2019 on Orbitz
good location but staff aeemed to be waiting for tips !!
by A verified traveler
Posted 5 Nov 2018
Recommended
for Everyoneby A verified traveler
Very nice hotel. Quiet and private.
Posted 23 Feb 2018
Pros: The location, size and privacy of each unit
Cons: Lighting in toom
Location: Perfect on the beach for walking and swimming. Close by town to shop and close to other restaurants with music
We enjoyed our stay, friendly and accommodating staff. Clean restaurant and very comfortable room.
Comment from Hotel Management
23 Feb 2018 by OMAR HERRERA, Hotel Management
Hola Dear Guest
Thank you for visiting us, we will waiting for you next time.
by A verified traveler from Toronto
Very run down
Posted 19 Feb 2018This hotel is very run down although the location right on the beach is great that is about the only thing that I could say was fantastic
The pool was dirty. The towels mismatched and old. Some days you would get the bottle water replenished. I ended up just buying my own.
The internet was very bad. Used my data plan everyday.
The staff did the best they could with the tools given. The absentee owner needs to spend some money.
Comment from Hotel Management
23 Feb 2018 by OMAR HERRERA, Hotel Management
Thank you for contacting us, we will improve for better service, we will see you next time.
by A verified traveler
Fantastic spot. Outstanding staff.
Posted 12 Jan 2018 on Hotels I wonderful spot, private little beach area excellent for swimming. The stuff are absolutely exceptional. Rooms are spacious and very clean. The bed was a bit firm for my back but otherwise really lovely room. Lovely balcony area. A few more lounge chairs on the beach would be great, perhaps a hammock or two. The pool was small but extremely refreshing and clean. Really lovely place to spend a few days.
Comment from Hotel Management
23 Feb 2018 by OMAR HERRERA, Hotel Management
Dear Guest
Thank you for your email, we will improve for better service, we will see you next time.
