Ratings based on 776 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 18 Oct 2024
The room was big and clean and it was so close to everything! Free breakfast was awesome. Note that it does not have laundry like it states in Expedia. Shuffleboard and a few board games in the lounge area.
Comment from Hotel Management
19 Oct 2024 by Reception Thon Hotel Polar, Hotel Management
We are glad you enjoyed your stay with us!The laundry is a laundry service that we offer, not a laundry room unfortunately.We would love to have you as our guest again!Kind regards
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
12 Oct 2024 by Reception Thon Hotel Polar, Hotel Management
Tusen takk for god tilbakemelding/ Thank you so much for such a positive feedback!
by A verified traveler
Posted 24 Aug 2024
Parking was not easy to understand didn’t know wether we had paid as we did not get a ticket from the machine
Comment from Hotel Management
12 Oct 2024 by Reception Thon Hotel Polar, Hotel Management
Tusen takk for god tilbakemelding/ Thank you so much for such a positive feedback!For the parking, we understand that it can be confusing and we would love to help you as much as we can if you decide to return! Unfortunately it is Tromsø Kommune that owns the parking.We would love to welcome you at Thon hotel Polar again!
by A verified traveler from Snoqualmie
Posted 11 Aug 2024
Loved the decor. I was originally put in a room with windows that could not be opened but was moved to an alternate room after talking to receptionist.
by A verified traveler
Posted 7 Jul 2024
by A verified traveler
Nice hotel
Posted 26 Jun 2024 on HotelsGood location, walking distance to public transit, restaurants, shopping, grocery stores and museums.
Helpful staff. Marvin at reception and Alina in the restaurant at breakfast particularly friendly and welcoming.
Good sized room ( paid for a larger one), clean linen and towels, comfortable bed, warm duvet. Bathroom a good size, surprising for our experience in Scandinavia. Lots of storage.
Breakfast has a wide variety of foods, including smoked salmon. Bread was really, really good. Lots of fruits.
Great stay overall. Tromso is an interesting city.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Resepsjon, Hotel Management
Hi Anna!!Thank you for feedback, we appreciate it! We are very happy to hear that you had a pleasant stay at our hotel and hope to see you again :)Kind regards;Thon Hotel Polar
by A verified traveler
ABSOLUTELY IMPECCABLE. DON'T HESITATE - JUST BOOK!
Posted 20 May 2024 on HotelsFrom the moment I walked in the door, this hotel surprised and amazed me. The hotel smelt so lovely as soon as I walked in the door. New recruit Martyn was smiling behind the counter when I arrived and went way over and above to give me so much information about the hotel and the surrounding area. He looked absolutely dashing and obviously takes a lot of pride in his uniform and his position with this hotel. A true professional who was kind, courteous and obliging. Not sure how old the hotel is but it looks almost brand new. Rooms were absolutely spotless and incredibly comfortable and well appointed with lovely attention to detail. My bathroom was incredibly large with a very generous sized shower recess - it even had a heated floor! The bed was incredibly comfortable and tea/coffee facilities were in the room as well as a fridge. The hotel is in an excellent, quiet and safe location right in the heart of Tromsø. On the ground floor, there is a guest lounge room with a free coffee machine complete with coffee pods of many varieties. There are also games to play. Breakfast was absolutely amazing with so much to choose from. My only regret was not staying longer. This is by far one of the absolute best hotels I have ever stayed in and I highly recommend it without hesitation. You'll love it!
Comment from Hotel Management
22 May 2024 by Resepsjon, Hotel Management
Hi Adam!!Thank you for feedback, we appreciate it! We are very happy to hear that you had a pleasant stay at our hotel and hope to see you again :)Kind regards;Thon Hotel Polar
by A verified traveler
Posted 4 Apr 2024
We enjoyed our stay very much. The location was super convenient. The room was very nice. The breakfast buffet was amazing!!
Our only issue was that the room was not always restocked with cups and such. And there was a couple days that we didn't have the cleaning crew didn't come in and do the whole turnover.
But, overall the hotel was clean and we would stay there again!
Comment from Hotel Management
24 Apr 2024 by Resepsjon, Hotel Management
Hi Elizabeth!!hank you for feedback, we appreciate it! We are very happy to hear that you had a pleasant stay at our hotel :)Regards,Thon Hotel Polar
