Ratings based on 368 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Ihr Team vom Best Western Hotel Cologne Airport Tr, Hotel Management
Sehr geehrter Agartha,haben Sie vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.Ihre Rückmeldung haben wir zur Kenntnis genommen und wären Ihnen dennoch über ein etwas detaillierteres Feedback sehr verbunden gewesen, denn nur so können wir unseren Service stetig verbessern.Wir hoffen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
Posted 30 Sep 2024
I wasn’t happy about two things:
1) the internet connection in the room was very poor, i couldn’t even do any work on my laptop or watch anything because the interview was terrible. i stayed in room 200 with my partner and we kept complaining for the 2 days of our stay about the poor quality of the internet in rooms. it doesn’t connect or work at all.
2) our shower had worms crawling near the side of the shower, it was very unhygienic and disgusting. i had to inform the housekeeper to clean the shower properly and around the outside area of the shower because there were worms crawling around, so disgusting.
The hotel needs to provide a deep cleansing service in the showers and fix the internet connections for rooms otherwise you will keep on having complaints made by different customers everyday.
Comment from Hotel Management
1 Oct 2024 by Ihr Team vom Best Western Hotel Cologne, Hotel Management
Dear Daniella, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our service to be excellent during your stay. Providing attentive and dedicated service is a priority for us, and we're glad that this was reflected in your interactions with our team.Nonetheless, we are sorry that some aspects of your stay did not meet your expectations. We understand that a reliable internet connection is crucial, especially when our guests need to work or relax with online media. Moreover, the cleanliness of our facilities, particularly the bathrooms, is a standard we strive to maintain diligently; hearing that this was not your experience is concerning to us. We take feedback like yours seriously and will be looking into the matters you have raised.We hope you were able to appreciate our convenient location between Cologne and Bonn, with many local attractions and easy access to public transport. Troisdorf offers a blend of business convenience and cultural experiences, making it an ideal place for both work and leisure.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Ihr Team vom Best Western Hotel Cologne Airport Tr, Hotel Management
Dear Novruz, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
A good finde for a regular stop over
Posted 17 Aug 2024 on HotelsLate night arrival, no problem at check in, easy to find on site parking, hotell clean, early morning departure, no problems, no complaints. Will defiantly use it again on both legs of the trip 3 times a year and this time will include breakfast.
Comment from Hotel Management
18 Aug 2024 by Ihr Team, Hotel Management
Dear Steven, Thank you for taking the time to share your review.We are pleased that you found the late night arrival process smooth and the on-site parking convenient at our hotel. It's always encouraging to know that our efforts to maintain cleanliness are noticed and appreciated.However, we apologize if the service during your stay did not meet your expectations. We take all feedback seriously and will consider your comments as we continually work to improve our guests' experience.Finally, we are delighted that your early morning departure was hassle-free and we hope that these aspects of your stay, along with our location between the cities of Cologne and Bonn, will encourage you to include breakfast on your next visit.We hope we will have the opportunity to see you again in the future. Best regards,Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
It was okay
Posted 28 Jun 2024 on HotelsThe air conditioner did not work, and made the room very hot. Bug in the bathroom. Beds were ok comfort wise. Service was good.
Comment from Hotel Management
1 Jul 2024 by Ihr Team vom Best Western Hotel Cologne Airport , Hotel Management
Dear Ryan, Thank you for taking the time to review your stay.We are pleased that you found our service to be good, and that the cleanliness of your room met your satisfaction. Our team takes great pride in providing a welcoming and clean environment for all our guests.However, we are sorry that some aspects of your stay did not meet your expectations. We understand that a comfortable room temperature is essential, and we regret to hear about the issue with the air conditioning. While we do not have individual air conditioning controls, fans are available at the reception for our guests' convenience. Additionally, the presence of a bug in the bathroom is certainly not up to our standards, and we sincerely apologize for this oversight. We would like to point out that our guests generally appreciate the quality of our accommodations, and we take your comment very seriously as it helps us to continuously improve.Finally, we are glad to hear that the service provided by our team was a positive aspect of your visit. Our staff strives to offer attentive and friendly service to enhance the experience of our guests. We value your feedback and will use it to refine our amenities and services.We are looking forward to welcoming you again. All the best!Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
1 Jul 2024 by Ihr Team vom Best Western Hotel Cologne Airport , Hotel Management
Dear Henry James,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
12 Jul 2024 by Ihr Team vom Best Western Hotel Cologne Airport Tr, Hotel Management
Sehr geehrter Steven,vielen Dank für Ihre Bewertung!Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
Posted 20 Jun 2024
Staff really good. Hotel quality not worth the price paid.
Comment from Hotel Management
21 Jun 2024 by Ihr Team vom Best Western Hotel Cologne , Hotel Management
Dear Robin, Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We also appreciate your feedback about our current facilities. We do carry out maintenance, whenever necessary, to ensure that our rooms and facilities are up to date and will be taking your remarks into consideration.We are looking forward to welcoming you again. All the best!Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
Good
Posted 12 Apr 2024 on HotelsNice hotel, simple but nice
Comment from Hotel Management
13 Apr 2024 by Ihr Team vom Best Western Hotel Cologne Airport Tr, Hotel Management
Dear Guest,Thank you for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Best wishes,Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
by A verified traveler
Good hotel close to higways
Posted 4 Apr 2024 on HotelsGood hotel, fair price with free parking, an excellent breakfast and friendly staff. Room style is from a few years back, but thats okay. Very conveniently close to the highway's and friendly staff.
Comment from Hotel Management
9 Apr 2024 by Ihr Team vom Best Western Hotel Cologne Airport Tr, Hotel Management
Dear Guest,Thank you for positively reviewing your recent stay.We're delighted to hear that our complimentary parking and the breakfast selection met your expectations and added value to your stay. Your kind words about our staff are greatly appreciated, and we're glad that our strategic location contributed to the convenience of your travel. While our room decor reflects a classic style, we're pleased that this aspect did not detract from the overall comfort and cleanliness you experienced during your visit.We look forward to welcoming you back.Best wishes,Ihr Team vom Best Western Hotel Cologne Airport Troisdorf
