Ratings based on 1,061 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Ben, Hotel Management
Bon matin Benoit,Merci de nous avoir laisser votre revue positive suivant votre récent séjour a notre hôtel. Nous espérons avoir la chance de vous accueillir à nouveau!Bonne journée!
by A verified traveler
Posted 19 Nov 2024
This hotel is fine for kids but not for couples. Their Waterslide gaurantees a noisy environment all day until it closes at 10pm. Pool and hot tub are unusable unless you can tolerate the screams of children. Limited seating in breakfast area(30 persons) for such a large hotel ensured we had to eat in the room if they had food. No hot food. Extremely limited menu. They ran out of most of the continental breakfast food by 9am. The final day we were told a shipment hadn’t come in so we ended up eating out because there was nothing but dry cereal, a few yogurts and a couple of hard boiled eggs by 9am. Pathetic. Guess I know why it was inexpensive. Positives include clean and comfortable rooms, nice staff and a Tim Horton’s across the street.
Comment from Hotel Management
19 Nov 2024 by Ben, Hotel Management
Good morning Alberto,Thank you for leaving us your feedback following your recent stay with us. We are sorry to hear about the noise coming from the kids playing in the pool and the missing food towards the end of the stay. We appreciate the feedback as it allows us to make improvements on our service delivery. We will make sure to remind the staff to open the meeting room in instances where the breakfast is too busy. Thank you once again for your time. We hope to welcome you again in the near future. Have a great day!
by A verified traveler
Posted 4 Nov 2024
Bed very comfortable. Liked that the windows were openable. Good table for eating or working at. Breakfast ok dxcspt ran out of eggs very quickly and no whole wheat bread. Staff great.
Comment from Hotel Management
5 Nov 2024 by Nancy, Hotel Management
Thank you so much for your comments. We will rectify the problems with the breakfast for the future. Hope to see you again at our establishment.
by A verified traveler
Posted 3 Nov 2024
Nice pool for the kids. Not much in the area.
Comment from Hotel Management
5 Nov 2024 by Nancy, Hotel Management
Thank you for your comment. You and your family is always welcome to our hotel.
by A verified traveler
Posted 1 Nov 2024
The pool
Comment from Hotel Management
5 Nov 2024 by Nancy, Hotel Management
Thank you. We do have a great pool with a slide for children and adults. We do hope you come back again.
by A verified traveler from Langley
Posted 30 Oct 2024
It’s good
Comment from Hotel Management
5 Nov 2024 by Nancy, Hotel Management
Thank you for the note. We do our best to make you happy and comfortable at the hotel Super8
by A verified traveler
Posted 24 Oct 2024
I didn’t have any hot water one morning during my stay; was already in the shower when i found out that there was no hot water - it was anunpleasant cold shower.
Comment from Hotel Management
28 Oct 2024 by Ben, Hotel Management
Good afternoon Rocco,Thank you for taking the time to leave us your feedback following your recent stay with us. We are sorry to hear about the hot water issues. We have solved the issue and hope to have the chance to welcome you again. We appreciate the feedback as it helps us improve our service delivery.Have a great day!
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Super 8, Hotel Management
Merci de votre séjour dans notre établissement.
by A verified traveler
Posted 23 Oct 2024
if you call reception, they never help. rooms don't have a ventilation system and you'll be disgusted staying there, even windows don't open since they're fixed.
Comment from Hotel Management
23 Oct 2024 by Ben, Hotel Management
Good morning Roya,Thank you for taking the time to leave us your feedback following your recent stay with us. We are sorry to see that you had issues with the a/c unit in the room. We have passed the message on to our maintenance technician to view the unit and make sure it is working well. We appreciate guests letting us know as soon as possible when they have an issue so we can solve it as fast as possible as we want to make sure our guests enjoy their stay with us. Thank you once again for the feedback, it will help us improve on our service.Have a great day!
