Ratings based on 760 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
I liked the location. The staff was friendly.
Comment from Hotel Management
31 Oct 2024 by Author, Hotel Management
Dear Sterling,
Thank you very much for sharing with us your experience in La Pagerie **** - Tropical Garden Hotel. It was a grate pleasure for us to read that you enjoyed your stay, especially the staff.
We all hope to welcome you again in future.
Kind regards,
Hotel La Pagerie**** Team
by A verified traveler from London
Posted 20 Sep 2024
Sweet accommodation
Comment from Hotel Management
21 Sep 2024 by La Pagerie**** team, Hotel Management
Sir, Madam, We thank you for your positive evaluation following your stay at La Pagerie **** Tropical Garden Hotel.We look forward to welcoming you again for another chic tropical stay.Tropically yours,The Pagerie**** team
by A verified traveler
Posted 23 Jul 2024
Super clean, very nice room with gorgeous view, extremely kind and friendly service, fantastic location right next to a beach and several nice restaurants. Great coffee in the common area, a wonderful ambiance and comfortable experience, I would highly recommend this hotel.
Comment from Hotel Management
29 Jul 2024 by La Pagerie**** team, Hotel Management
Dear Heidi,First of all, the entire team at Hôtel La Pagerie **** would like to thank you for your comment, which is a source of motivation and inspiration.We were delighted to welcome you for your last stay which, we are very happy to read, met your expectations on every level.We look forward to welcoming you back for another tropical-chic stay at Pointe du Bout.Tropically yours,La Pagerie**** team
by A verified traveler
Posted 25 Jun 2024
Hotel is dated. The airconditioner in my room did not work. The service people came quickly but the problem was not repaired. I understand these things happen. I was only there 2 nights. I would go back and stay again.
Comment from Hotel Management
27 Jun 2024 by La Pagerie**** team, Hotel Management
Dear Sir PINNOCK, Thank you for sharing with us your experience following your stay at La Pagerie**** Tropical Garden Hotel. First of all, we are very sorry to read that you had problems with the air conditioning in your room. We would like to assure you that everything possible is being done to ensure that our guests enjoy their stay in the best possible conditions.We look forward to welcoming you back for another tropical-chic stay.Tropically yours,La Pagerie team****
by A verified traveler
€300 per room card hold!
Posted 14 May 2024 on HotelsStayed many times previously no welcome back/drink or upgrade, fair enough. Booked several months previously and apparently after I had booked they had changed the room card deposit/hot from €100 per room to €300 per room! This is for a €120 night hotel. Last time I stayed my room deposit sat in pending for a month untk it finally dropped back into my account. No way was I giving them €600 (two rooms) to hold until they decide to return it! I am a gold member and stay in many hotels all over the world and the biggest deposit I have ever been asked to pay is £150, so why they are asking everyone for €300 is beyond me. The hotel was having major renovation and all day banging drilling and painting, the lift out of action. Because I refused to give the deposit as I wasn’t previously informed they then demanded I left my passport with them. They treat customers like criminals and apart from the majority of the staff being amazing especially the breakfast staff and gizzelle in housekeeping a brilliant location I will not be staying again.
Comment from Hotel Management
15 May 2024 by La Pagerie**** team, Hotel Management
Dear Helen,We thank you for your comment and can clarify a few points as was the case when you arrived.The hotel was actually fully booked, that the reason why we couldn't offer you an upgrade. We have offered you 1 ticket valid for a cocktail per person due to the work currently being carried out in the establishment, which is taking place during the week, i.e. half an hour when you arrive, as the work was finished by 3pm, and next Monday and Tuesday. In addition, the works have been advertised on our website and all communications media since January 2024.With regard to pre-authorisation, you can find our terms and conditions of sale, which were updated in March, on the website where you made your booking. As your booking was made before this update, we informed you of it when you arrived. Following your refusal, we must still have a deposit for your stay, hence our proposal to leave a passport in exchange instead of the bank guarantee. This is a common procedure in many hotels throughout the world.We remain at your disposal should you require any further information.Yours faithfullyLa Pagerie**** Team
by A verified traveler from Quincy
Posted 31 Mar 2024
Loved the location, staff, comfort of room, nice quality linens and bedding.
My room, 418 needs renovations. I understand there are other rooms that are in much better condition. If I were to come back, I'd ask for a renovated room.
Special kudos: the breakfast staff, especially the manager are outstanding.
Loic at the front desk is wonderful:)
Comment from Hotel Management
2 Apr 2024 by La Pagerie **** Team, Hotel Management
Dear ,First of all,l the team of La Pagerie **** - Tropical Garden Hotel would like to thank you for your inspiring and encouraging review.It is a pleasure for us to hear that your last stay with us was a success.The last of our remaining rooms to be renovated will be started next month. So you won't need to specify on your next stay that you want a renovated room.We sincerely hope to have you back with us in la Pointe du Bout for another beautiful tropical journey.Kind regardsLa Pagerie**** Team
by A verified traveler
Posted 28 Mar 2024
Ok overall
Comment from Hotel Management
2 Apr 2024 by La Pagerie **** Team, Hotel Management
Dear Guest,Thank you very much for sharing with us your experience in La Pagerie **** - Tropical Garden Hotel. It was a grate pleasure for us to read that you enjoyed your stay, especially ………………..We all hope to welcome you again in future.Kind regardsHotel La Pagerie**** Team
by A verified traveler
Love La Pagerie, will be back
Posted 15 Feb 2024 on HotelsFantastic service, beautiful hotel, great vibes and terrific staff.
Comment from Hotel Management
3 Mar 2024 by La Pagerie **** Team, Hotel Management
Dear Guest, We would like to thank you for choosing La Pagerie **** Tropical Garden Hotel for your most recent stay and we are delighted that you enjoyed your entire stay as well as our staff, whom we would like to congratulate.We look forward to welcoming you back.Tropically yours
by A verified traveler
Posted 17 Jan 2024 on Orbitz
I enjoyed my stay here. I asked for a quiet room and got one. I didn't hear much from the street. The room was spacious and comfortable. Everything you need is a close walk.
Comment from Hotel Management
3 Mar 2024 by La Pagerie **** Team, Hotel Management
Daer Mrs Diana, It is a pleasure to read that you enjoyed your stay at L'Hôtel La Pagerie ****.We look forward to welcoming you back. Yours sincerely
by A verified traveler
Noisy and Rude Staff
Posted 5 Jan 2024 on HotelsQuite simply the noisiest hotel ever stayed in...and also the reception staff where not particularly friendly and accomodating
Pre-arrival I contacted the hotel and asked for a quite room - no response.
On checkin I aaked again amd the response wa 'the room alloated is normally ok'.
Actually the room was above an ice cream / cafe and alao above the hotel restaurant/breakfast room so double whamy - dragging chairs and moving furniture until 12.30am only for it to start again at 07.00 in the morning with dragging furniture, tipping cuttlery into trays...
So... do not stay here if you want to relax and enjoy a good nights sleep - it simply won't happen.
Staff generally treat you like you are trying to rob the place - from panicking that trying to get away without paying for breakfast (becasue they cannot find you in the breakfast room) and standing over you whilst another fetches the bill..
As for Pool Towels....No possibility for 2 days to change wet pool towels - told no twice on consequtive days.
First day was a flat blank no despite having the towels 2 days and they being wet.
Second day, the first comment was no because you are checking out today even though we had been told it was ok to use the pool as our flight was not until 20h. The response was no you can keep the wet used towels.. Then another receptionsit told us there were no towels..
Actually they have issues to wash them and people steal them - implying i wanted to steal them...
4*? 4*shocking attitude
Comment from Hotel Management
18 Jan 2024 by La Pagerie**** Team, Hotel Management
Dear Mrs. Evison, We thank you for choosing La Pagerie **** - Tropical Garden Hotel for your stay and for sharing your opinion with us.First of all we are sorry to read about the lack of guidance from our reception staff, starting from the message you left on Expedia platform without answer and then from the staff at front desk. They should have informed you that in this season the hotel is almost always fully book, and it is not possible to change from a room type to another at check-in. In your case, for guests that are looking for very quiet room we suggest a Comfort Garden View which have a small balcony overlooking our tropical garden. All our Classic Room, the room type that you booked, are located on the first or second floor, and all have a view on the main commercial road. We will check with reception staff for a better communications in order to avoid any misunderstanding next time.Furthermore we take into account your feedback regarding the misunderstanding with the staff. We are very sorry if you perceived it as rude and unfriendly.Firstly concerning breakfast we ask to all guest without a reservation, to sign in order to validate the transfer it on the room account. Secondly when the hotel is full like in this period it is difficult to clean the pool towels quick enough, for this reason we ask to our guest to try to change them each 48h. A draying rack is put on the balcony of each room, so they can dry during the night. Please note that these procedures are established in order to provide a better service to our guest. Sincerely,
