Ratings based on 150 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2022
STAY AWAY! When I arrived at 11am from the airport, the rude staff refused to allow me to leave my suitcase, relax by the pool or even remain on the property until the official check-in time of 3pm, unless I sat in the bar. Even the tiniest hotels in Paris do this for guests with reservations, and check them in as soon as a room is ready. I finally carried my own baggage to a room at the back of the property and up a flight of stairs. My room, overlooking a parking lot, was not only very out-of-date and remarkably ugly, but I had to leave immediately as it also smelled terribly of cleaning chemicals for several hours. The air conditioning was freezing cold and could not be adjusted, and the relic telephone had no dial tone. The only option for dinner at the noisy restaurant with plastic chairs, was a buffet for an exhorbitant fixed price of 35 Euros. I was told the beach, which I had been looking forward to, was under construction and not to be used. One swimming pool blasted loud music, and the other was spoiled by boisterous unsupervised children. Having travelled from Canada to enjoy a brief stay in Martinique, I could not have been more disappointed! Only one manager the next day was polite and helpful. The fantastic location and view is 5 star, but the hotel should be demolished and rebuilt with a better layout!
Comment from Hotel Management
12 Dec 2022 by The Management of the hotel, Hotel Management
Good morningWe thank you for your return.We are sorry to see that your experience with us was not optimal.We take good note of your remarks and will make sure to improve on these points.Looking forward to welcoming you during a future stay, to serve you better.Best regards
by A verified traveler
Posted 9 Jan 2022
Pleasant stay at this property. Two swimming pools, beautiful garden, amazing and young team. Foods (all inclusive) could me more diversified but overall good !
Comment from Hotel Management
17 Jan 2022 by DRV-BSH, Hotel Management
Bonjour et merci à vous.
Nous sommes ravis d'avoir répondu à vos attentes.
A bientôt
Bruno BIABIANI
Directeur Régional des Ventes
by A verified traveler
Posted 30 Oct 2021
by A verified traveler from Pau, France
Posted 1 Nov 2020
Hôtel bien placé mais les chambres ne sont pas très bien équipées pour le prix ! À $300 la nuit on aurait bien aimé avoir des étendoirs au linge pour faire sécher les serviettes. La douche était vraiment pas terrible.
Un réfrigérateur dans la chambre aurait aussi été apprécié.
Comment from Hotel Management
2 Nov 2020 by DRV-BSH, Hotel Management
Bonjour et merci d'avoir pris le temps de nous faire part de votre avis.
Vos remarques constructives permettront des améliorations pour la satisfaction de nos clients.
Nous sommes heureux tout de même que vous ayez passé un agréable séjour.
Au plaisir de vous accueillir lors d'une prochaine venue;
A bientôt
Bruno BIABIANI
Directeur Régional des Ventes
by A verified traveler
Great but really old
Posted 4 Sep 2019 on HotelsThe location is good, but it's not the best beach in Martinica. The hotel looks really old and the food was average
Comment from Hotel Management
4 Sep 2019 by DRV-BSH, Hotel Management
Good morning and thank you for taking the time to share your opinion.
We hope, however, that you had a pleasant stay.
See you soon
Best regards,
Bruno BIABIANI
Regional Sales Manager
by A verified traveler
Posted 7 Apr 2019
Something for all age groups and most of staff able to speak excellent English for us non French speakers
Comment from Hotel Management
1 May 2019 by DRV-BSH, Hotel Management
Good morning and thank you for your message.
Your satisfaction is our greatest reward.
Looking forward to welcoming you soon
Best regards,
Bruno BIABIANI
Regional Sales Manager
by A verified traveler
Posted 7 Mar 2019
Comment from Hotel Management
30 Apr 2019 by DRV-BSH, Hotel Management
Bonjour et merci d'avoir pris le temps de nous noter.
Nous espérons que votre séjour fut agréable.
Au plaisir de vous accueillir lors d'une prochaine venue ;
A bientôt
Bruno BIABIANI
Directeur Régional des Ventes
by A verified traveler
Posted 28 Jan 2019 on CheapTickets
We were not happy with this resort. We arrived and were given one room dispite paying for two rooms with a sea view. We paid for two rooms but were given one bedroom and cots in the living room for our friends who had paid for the second room.
We were moved to another hotel after two days. This was not a good experience!!!
Comment from Hotel Management
31 Jan 2019 by DIR-ADJ, Hotel Management
Good afternoon,
We are sorry for this inconvenience but we wish to remind you that the first 2 nights have not been billed for the 2nd room and you have been relocated in the only 5-star hotel on the island.
Best regards,
Assistant Manager
Laure ANDRIEU
by A verified traveler
Posted 28 Jan 2019 on CheapTickets
Comment from Hotel Management
13 Feb 2019 by DRV-BSH, Hotel Management
Bonjour et merci d'avoir pris le temps de nous noter.
Dommage que vous n'ayez fait aucun commentaire nous permettant de comprendre...
Nous espérons néanmoins vous revoir, pour mieux vous servir.
Bien à vous
Bruno BIABIANI
Directeur Régional des Ventes
by A verified traveler
Posted 8 Jan 2019 on Hotels
Resort tries hard. Staff is great, many activities, especially for kids, generous food and drink. Good breakfast but dinner buffet plentiful but mediocre at best. Rooms clean but very tired. Beds not comfortable. Wi-Fi poor. Beach small, man-made and situated where there is constant strong wind (January). Better beaches are further south and east - half hour+ ride.
Comment from Hotel Management
13 Jan 2019 by DRV-BSH, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Bruno BIABIANI
Regional Sales Manager
