Hotel Museum Reviews

Dear Henk,thank you very much for your review. Customer satisfaction is ours; compliments reward our efforts. We hope to see you soon in Rome!

Dear Mrs Agnieszka, we are surprised by the negative comment about our staff who have always received the best compliments.As we have explained to you several times (and as is specified at the time of booking) at check-in the Hotel asked you for a valid identification document in Europe such as a passport or identity card. You gave us your American driving license and residence permit which are not valid in Europe.Anyway we found a solution and check-in you. We don't charge you nothing that is unexpected . The Room is paid though Expedia, once at the Hotel you have to pay only city tax Euro 6,00 per person per night and this is wrote in the Expedia confirmation as well in our confirmation (city tax not Included).You choose the rate withoutbreakfast, Anyway if you wish to have breakfast, it is possible every morning from 7.00 to 9.00 at the cost of Euro 8,00. About the room, when booking, we offer different types of rooms: Standard, Classic, Deluxe and Suite. Based on the price you get a higher quality. You booked a Small Single Standard room, rooms that have not been renovated and therefore have the lowest prices, as can be seen from the photos and description which exactly reflect the type of room; we encourage you to try our superior rooms/ double use single room the next time you visit Rome. Our staff is always available for any assistance: next time we suggest you notify the reception immediately and we would certainly have solved the problem immediately by give you more blanket.In general, writing vindictive comments after your stay does not solve the problems that may arise during your stay, because nobody is perfect. I take this opportunity to invite guests to communicate, as well as judge, for everyone's benefit.In any case, we hope you took away some good memories of our beautiful city.

Dear Deborah,thank you very much for your review. Customer satisfaction is ours; compliments reward our efforts. We hope to see you soon in Rome!

Dear Maribeth, thank you for taking the time to review your stay with us, however we see that the score given is low and we regret that we were not able to provide the expected experience. We honestly do not understand why you stayed 5 nights since you gave us such a low score. You never complained about anything.About our facities and condition When you booked, we offer different types of rooms: Standard, Classic, Deluxe and Suite. Based on the price you get a higher quality. You booked a Standard room, rooms that have not been renovated and therefore have the lowest prices, as can be seen from the photos and description which exactly reflect the type of room; we encourage you to try our superior rooms the next time you visit Rome.About the air conditioning , November in Italy is autumn/winter and the air conditioning is off as per the law of the municipality of Rome. The air conditioning is on only during the summer period (June, July and August).Anyway if you asked we can give you a fan About the kettle, in 3 star family hotel it is not mandatory in the rooms. However we can provide once a clients ask and it is anyway possible to have hot water 24h at the reception In any case we hope you took away some good memories of our beautiful city.

Dear Sandra,when you booked you told us your needs and we suggested you several times to book a larger room specifying that the single room you booked is small (small bed and small bathroom). Despite all the information we gave you, you replied that you were fine with the single room because it was cheaper (but then you left us a bad comment)......For the last night of your reservation you booked a Double Room for Single Use (with a double bed and larger) and you had a good time. We are sorry that you did not want to follow what we had advised you, you would have had a better experience.

We are disappointed by your comment because when you booked you told us your needs and we suggested you several times to book a larger room specifying that the single room you booked is small (small bed and small bathroom). Despite all the information we gave you, you replied that you were fine with the single room because it was cheaper. Then you leave us this bad comment? We are sorry but This is not polite.

Dear Annette,thank you very much for your review.October, in Italy, is autumn and the air conditioning is off as per the law of the municipality of Rome. The air conditioning is on only during the summer period (June, July and August).Customer satisfaction is ours; compliments reward our efforts. We hope to see you soon in Rome!

Dear Nelly,thank you very much for your review. Customer satisfaction is ours; compliments reward our efforts. We hope to see you soon in Rome!

Dear Erlinda, thank you for taking the time to review your stay with us, however we see that the score given is low and we regret that we were not able to provide the expected experience. When booking, we offer different types of rooms: Standard, Classic, Deluxe and Suite. Based on the price you get a higher quality. You booked a Standard room, rooms that have not been renovated and therefore have the lowest prices, as can be seen from the photos and description which exactly reflect the type of room; we encourage you to try our superior rooms the next time you visit Rome.