Ratings based on 50 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tallinn
Posted 7 Mar 2020
Good accommodation with decent outdoor area. Beautiful not crowded beach.
Comment from Hotel Management
8 Mar 2020 by CM, Hotel Management
Good day,
Thank you for taking the time to give us a feedback. We are happy to know that you enjoyed your stay with us. Thank you for your recommendation.
We hope being able to welcome you back in the future.
With kind regards
by A verified traveler
Posted 24 Feb 2020
I didn't like this hotel overall, staff were rude all the time, bad faces allover the place, clean???? That doesn't exist in that place, staff were arguing with me all the time, specially a guy from cubanacan, an agency that doesn't even belongs to the hotel, I spoke with the Director of the hotel regarding the Issue and he said that he will speak to the guy, which I hardly daubed, door had holes on it, bathrooms were coated, food was awful, buffet smells really bad, no variety of food, bad taste on it, drinks at breakfast had bad taste, I herd that those drinks they sell them at the cuban stores for $1. Rooms were a little destroyed, lack of paint. They need to be educated a little more about what costomer satisfaction is and then start working in a hotel. Overall my experience was the worst.
Comment from Hotel Management
25 Feb 2020 by CM, Hotel Management
Good day,
we are very sorry to read that you were not able to enjoy the stay mainly because you were arguing with a person that does not work for the hotel. This is especially sad as you for that reason were not able to enjoy the services that the hotel has to offer. The stores are operated by a third party and you may by drinks that you may also enjoy in the hotel. For expample Cola we offer you in the resort - you may also buy it in the store when leaving the resort or for a day trip etc.
We take you notes on the rooms and will check.
With kind regards
by A verified traveler
Posted 17 Feb 2020
Access to beach was perfect, location excellent and very friendly staff. Beach towel facility and relaxing areas very good
Comment from Hotel Management
18 Feb 2020 by CM, Hotel Management
Good day,
Thank you very much for your feedback. We are very happy that you had an enjoyable time in our Memories Trinidad.Thank you for taking the time to wirte your beautiful words. We hope you are able to welcome you back to a relaxing vacation in our little paradise.
WIth kind regards
by A verified traveler
Posted 1 Feb 2020
We had a very nice stay in this hotel. The beach is very beautiful. The room is also nice, but we had a little problem with the water in the toilet. But the problem was solved in about two hours.
Comment from Hotel Management
12 Feb 2020 by CM, Hotel Management
Good day,
Thank you very much for taking the time to share your experience with us at Memories Trinidad and thank you for choosing our little paradise in the first place.
It has been a pleasure for us to host you.
Please when having an issue talk to our public relations managers- they will take best care of you and will do the best to fix the issue as fast as possible - as done in your case.
Thank you once again and we hope to see you back.
With kind regards
by A verified traveler
Posted 19 Jan 2020
Comment from Hotel Management
20 Jan 2020 by CM, Hotel Management
Thank you for your feedback.
Our guests comments are very important for us to know how our guests feel under our care. That you mostly enjoyed your stay makes us happy. We would have liked to know where we can improve our services or facilities in order to make your stay more enjoyable.
With kind regards
by A verified traveler
Posted 5 Jan 2020
We had a really bad experience at this all inclusive place, the cost for hotel did not justify the quality and cleanliness, here are some of the issues we faced:
1. There was serious quality issues for the room, we ended up getting big bed bites in both the room we rented. The quality of the bath room was poor and the flush did not work.
2. The food quality was poor, tasteless, the all inclusive was a farce. We did not even get a welcome drink.
3 we did not sleep the first night due to dogs barking all night. :(
Overall the beach was good and the drinks ok. But after spending close to 1400$ it was not worth it. Please contact me to figure out how Expedia will make it up to me. Thx
Comment from Hotel Management
6 Jan 2020 by CM, Hotel Management
Dear Jay,
Thank you for sharing your opinion with us. We are sad to hear that we were not able to meet your expectations. Please know that the bites you got - have probably come from jejenes - a kind of sand flea. Please rinse of legs and bathing clothes when coming from the beach - doing this you will not have nasty bites anymore. Please report issues in your room while being in the resort to give us a chance to fix it.
With kind regards
by A verified traveler
Not the best Memories
Posted 31 Dec 2019 on Hotelswe were a family of 5 people in 3 rooms. We paid a lot for our christmas holiday. We booked the Memories Trinidad del Mar because
1. near the beach
2. all inclusive
3. Fitness center
4. Tennis court
5. Wifi
No fitness center and not possible to play tennis which were a bit annoying, Wifi not working. The people at the pool bar could be a bit more friendly. A smile cost nothing
Comment from Hotel Management
31 Dec 2019 by CM, Hotel Management
Thank you for taking the time to share your thoughts with us.
We apologize that we did not meet you expectations.
The fitness center is currently closed for maintanance reasons. We are sorry that this cause incoveniences to you.
We hope to receive a 2nd chance.
With kind regards
General Manager
by A verified traveler from San Diego CA
Posted 15 Dec 2019
The staff was incredible, we wish the gym was open and functioning.
Comment from Hotel Management
15 Dec 2019 by Community Manager, Hotel Management
Dear Ruth,
Thank you for your kind comment.
We are happy that you enjoyed your stay with us at Memories Trinidad.
We hope to welcome you back one day
With kind regards
by A verified traveler
Posted 7 Nov 2019
This property is lovely!
I visited the site in Nov 2016 as well and the property has since, changed ownership, I understand. They have undergone some renos and painting to re-fresh - took me some time to get used to the change of color (from the yellow and blue) but the new look is classy and stream-lined. And clean looking.
The staff are extremely friendly and helpful.
I love this location and will return, without question!
Comment from Hotel Management
9 Nov 2019 by Sandra-CM, Hotel Management
Dear Guest,
Thank you for your kind words. It was a pleasure to welcome you to Memories Trinidad. We are happy that you liked the changes and are looking forward to welcome you again to our little paradise:
With kind regards
by A verified traveler
Posted 12 Sep 2019 on Hotels
All inclusive food quality is quite good. Whereas the rooms facilities need renovation. Staff is helpful to solve the water leaking of air conditioner , unfortunately the incident needs time to repair.
Comment from Hotel Management
13 Sep 2019 by CM, Hotel Management
Dear Teresa,
Thank you for choosing Memories Trinidad.
We are happy that overall you enjoyed your stay at the resort.. On the other side we are sad that we were not fully able to meet your expectations.
We hope being able to host you once again to show you that we can do even better. With kind regards
