Ratings based on 255 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
by A verified traveler
Posted 9 Oct 2024
What a disappointing stay.
My room was dirty, the television didn’t work, no hot water and not even a hair dryer. When I requested a hair dryer I was told I could use one in the workout change room- and upon checkout when I let the manager know about the stay he said “okay”.
We had dinner in the dining room- the food was uninspired- many staff members but lackluster service. Breakfast was a good buffet - and the staff tried to put on a smile but it doesn’t seem like anyone much liked working there.
I read the terrible reviews but booked anyway on my drive through for work. The grounds are absolutely beautiful and it’s a shame this place has not been able to live up to its stellar reputation from days gone by.
by A verified traveler from Darien
Posted 6 Oct 2024
Rundown and in need of upgrade. Broken cracked sink, rotten side to bath. Corking degrading.
by A verified traveler
Posted 3 Sep 2024
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Posted 25 Aug 2024
by A verified traveler
Give it a miss..
Posted 8 Aug 2024 on HotelsHotel on the outside looks absolutely stunning, amazing estate. However it soon turns grim, I came here to scope out for a future conference meeting for a client and booking 10 rooms.
Booking in, fine. Reception guy friendly and told me where to go.
Walking down past the spa area, amazing, very upper class.
Got into my room, Well this is where I suddenly went down hill. Place was so outdated and falling to bits, Major revamp needed. Toilet and shower was broke, spoke to a member of staff.
Told me to use the spa shower and toilets instead, no offer for another room.
I ended up getting my.own tools out and fixing the toilet and shower myself.
The spa was okay to relax in, again major revamp needed around pool and Jacuzzi areas.
They had very loud gothic and classic music playing all night through the speakers outside. Couldn't keep my window open. Night was somewhat sleepless.
Can't even justify the money I paid to stay here, it's worth £60/70 a night at a push.
Went for breakfast next day, selection was awful and nothing topped up. Just left feeling really disappointed and robbed
by A verified traveler
Nice hotel poor front of house
Posted 3 Aug 2024 on HotelsLovely hotel but the front of house were about as warm as a winters day ., I get that we arrived early and the room wasn’t ready but nobody offered to take our bag or show us where the restaurant was so effectively we had to wander round the resort for one hour lugging a suitcase and finding our own way , come on champneys you can do better than this
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 26 Jul 2024 on Hotels
