Ratings based on 832 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
None
Comment from Hotel Management
14 Jan 2025 by General Manager, Hotel Management
Dear Laura, Thank you for sharing your feedback. We appreciate you taking the time to share your thoughts and hope to have another opportunity to provide a more positive experience in the future.
by A verified traveler
Posted 12 Jan 2025
The front desk staff were very helpful and friendly. The room was spacious with two bedrooms and a kitchen. The room was clean but due to renovation there was a few ants which wasnt a problem. One minor issue was housekeeping walked into the room 3 times prior to checkout to try and clean the room. Overall, nice room and staff, I would stay again.
by A verified traveler
Posted 4 Jan 2025
Coffee maker doesn’t work. Ice maker doesn’t work. No breakfast as advertised. When I raised the issue with staff, he was very dismissive. False advertisement. Surrounded area was not safe. Many RVs parked across the street from the hotel . They live there long term. We witnessed police activities surrounding that “RV camp.”
Comment from Hotel Management
6 Jan 2025 by General Manager, Hotel Management
Dear Chi-Bao,Thank you for taking a moment to leave a review. We regret to learn that your experience fell short of expectations. Your feedback will be shared with our team to ensure our high standards of hospitality are being met and any necessary adjustments or repairs are made promptly. Please know that while we cannot control the area surrounding our hotel, the safety of our guests is of the utmost importance to us, and we ensure a secure environment on our property. It was a pleasure having you here, and we hope you enjoyed your time in San Jose.
by A verified traveler
Posted 4 Jan 2025
No gym, pool and breakfast was ridiculous.
A bag breakfast with only snacks
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Eric,Your feedback is valuable as it helps us improve. Please accept our apologies for any disappointment with the breakfast and facility amenities. We're currently working on some updates to improve the guest experience, and we'll keep your comments in mind. Should you find yourself back in the area, we hope you'll consider staying with us again.
by A verified traveler
Posted 2 Jan 2025
Everything was nice and quiet, rooms where clean and spacious. Would've love to have breakfast but due to their remodeling, breakfast was not available.
I would stay here again.
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Rosa,Thank you for taking a moment to share your feedback with us. We're delighted you enjoyed your spacious, clean accommodations. We apologize that the renovations impacted your opportunity to have breakfast. We look forward to completing our enhancements and welcoming you back for an even better stay!
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Leticia,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Hristo,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.
by A verified traveler
Posted 29 Dec 2024
Let friendly
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Regina,Thank you for choosing Sonesta ES Suites San Jose Airport and sharing your kind review. Our team takes great pride in ensuring our guests have an enjoyable stay, so we are thrilled you were impressed with our friendly service. We look forward to welcoming you back on future trips to San Jose.
by A verified traveler
Posted 28 Dec 2024
That was good
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Salma,It was such a pleasure to welcome you to Sonesta ES Suites San Jose Airport! Thank you for your perfect rating; we're delighted you thoroughly enjoyed your stay. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way!
by A verified traveler from Kyoto-shi
Posted 21 Dec 2024
Excellent
Comment from Hotel Management
21 Dec 2024 by General Manager, Hotel Management
Dear Shingo,We're delighted you had a great experience at Sonesta ES Suites San Jose Airport and enjoyed your stay. Thank you for your perfect rating; we look forward to welcoming you back soon for another fantastic time.
