Ratings based on 952 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
We liked the staff personality
Comment from Hotel Management
16 Nov 2024 by The Excelsior Palace Team , Hotel Management
Dear Mrs. Leclair,Thank you for your kind words! We’re delighted to hear that you enjoyed the personality and service of our staff. Providing warm and welcoming experiences is what we strive for, and your recognition means the world to us.We hope to welcome you back again soon for another great stay!Best regards,
by A verified traveler
Posted 11 Nov 2024
We rented a room on the night of the 8th November 2024 as we exited our MSC Splendida Cruise and our stay exceeded our expectations. The room was great with everything we could have expected and more, the view was excellent and the staff very accommodating. Thank you
Comment from Hotel Management
11 Nov 2024 by The Excelsior Palace Team , Hotel Management
Thank you for sharing your kind feedback! We're delighted to hear that your stay with us exceeded your expectations. It's wonderful to know that you enjoyed the room, the beautiful view, and our accommodating staff. We truly appreciate your kind words and hope to welcome you back in the future.Thank you once again, and we wish you all the best!Warm regards,
by A verified traveler
Posted 6 Nov 2024
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Comment from Hotel Management
7 Nov 2024 by The Savoia Excelsior Palace Team, Hotel Management
Dear Stephen,Thank you for your perfect rating of 5 out of 5! We are delighted to know that you enjoyed your stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back to the Savoia Excelsior Palace in the future.Best regards,The Savoia Excelsior Palace Team
by A verified traveler
Posted 4 Nov 2024
Appreciate the personal communication prior to arrival. Really appreciated the room upgrade. The suite was beautiful!
Comment from Hotel Management
5 Nov 2024 by The Reception, Hotel Management
Dear Paul,We really appreciate your positive review on our Hotel. We are pleased to know that our service leaved up to your expectations.Looking forward to welcoming you again in our Starhotels Savoia Excelsior Palace,Best regards
by A verified traveler
Posted 1 Nov 2024
The best service I’ve ever had. Thank you to the entire staff.
Comment from Hotel Management
1 Nov 2024 by Savoia Excelsior Palace Team, Hotel Management
Dear Leesa. Thank you so much for your wonderful feedback! We're thrilled to hear that our team made such a positive impression. It was truly our pleasure to serve you, and I'll be sure to pass along your kind words to the entire staff. We can’t wait to welcome you back for another exceptional experience!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by The Reception, Hotel Management
Dear Anthony,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely
by A verified traveler
Posted 27 Oct 2024
Beautiful luxurious hotel facing the harbour. Room had great sea view but huge cruise ships dock right in front of hotel so view partially obscured when ships are in. Room very clean but there were ugly stains on the carpet where someone had spilled something - carpet should have been professionally cleaned, seeing as this is a high-end hotel and stains were unsightly. Another negative for non-Europeans is the tub/shower combo - the controls for water in the tub are in the middle as opposed to the end in north America so if using tub to take a shower at the long end of the tub, you easily bump into the tub controls - got a few bruises as a result so you need to be careful. Tub also very slippery if you are showering and they should automatically supply a non-slip mat - this is an accident waiting to happen. Hotel very close to shopping and dining. Staff great. Breakfast was amazing with lots of choices. Valet parking is worth the expense because parking in the area is otherwise difficult. Would definitely stay here again.
Comment from Hotel Management
27 Oct 2024 by Savoia Excelsior Palace Team, Hotel Management
Dear Carmen,Thank you for sharing your detailed feedback with us. We're thrilled that you enjoyed the hotel’s luxurious setting, prime location by the harbor, and our amazing breakfast selection. It's also wonderful to know that our staff contributed positively to your stay, and that you found our valet service helpful in navigating the area.We apologize for the issues you experienced with the carpet in your room; maintaining the highest standards in cleanliness is very important to us, and we will ensure our team addresses this with the necessary attention. We also appreciate your insights on the tub/shower setup. We understand how European-style fixtures can present some challenges, and your suggestion for a non-slip mat is noted as a valuable improvement for guest safety and comfort.Thank you again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back on your next visit to Trieste!Warm regards, Savoia Excelsior Palace Team
by A verified traveler
Posted 27 Oct 2024
My sister and I stayed at this beautiful hotel for three nights. This is an elegant and charming property. We particularly appreciated a friendly receptionist who took time and patience to rearrange our booking for 2 twin beds, which was somehow lost through the 3rd party booking. If you stay here, you must make time for happy hour in the beautiful lobby. If we return to Trieste, The Savoia will always be our first choice. Grazie mille!
Comment from Hotel Management
27 Oct 2024 by Savoia Excelsior Palace Team, Hotel Management
Dear Frances,Thank you so much for your lovely review! We’re thrilled to hear that you and your sister enjoyed your stay and appreciated the elegance and charm of our property. It’s wonderful to know our receptionist could help with your room arrangement and make your experience more comfortable – I’ll be sure to share your kind words with our team.We’re also delighted that you enjoyed our happy hour in the lobby; it’s truly a favorite experience here. We look forward to welcoming you back to Trieste and to being your first choice whenever you visit.Grazie mille, and see you next time!Warm regards, Savoia Excelsior Palace Team
by A verified traveler
Posted 26 Oct 2024
One of the nicest properties I stayed while in Italy. Free bottle of wine was a nice touch
Comment from Hotel Management
27 Oct 2024 by Savoia Excelsior Palace Team, Hotel Management
Dear Tiffany,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and felt it was one of the nicest during your time in Italy. We're also glad that the complimentary bottle of wine added a special touch to your experience.We hope to welcome you back soon for another memorable stay!Warm regards, Savoia Excelsior Palace Team
by A verified traveler
Posted 25 Oct 2024
We had an amazing room with coffee and large bathroom. It was within walking distance of our port for our cruise. Highly recommend!
Comment from Hotel Management
25 Oct 2024 by The Reception, Hotel Management
Dear Theresa,We really appreciate your positive review on our Hotel.We are pleased to know that our service leaved up to your expectations.Looking forward to welcoming you again in our Starhotels Savoia Excelsior Palace,Best regards
