Ratings based on 583 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
The reception staff are professional and responsive. Rooms are in good condition. The cleaning staff though, only empty trash cans and change/remove dirty towels. Also the property doors are locked at 11 pm (which is really early!), and you have to call a number so that they open it. There is no bell, so make sure your phone doesn’t die on you while you are out at night.
Comment from Hotel Management
14 Oct 2024 by Dennis Traut, Hotel Management
Dear Guest,Thank you for taking the time to leave us a review.We are pleased that you liked our reception staff.We will contact our colleagues from housekeeping and clarify why your room was not cleaned sufficiently.We sincerely apologize for this.We are already working on a solution for the door.We look forward to welcoming you again.Best regards from Trier,Dennis Traut
by A verified traveler
Posted 30 Sep 2024
Good location, breakfast and room.
Comment from Hotel Management
1 Oct 2024 by Dennis Traut, Hotel Management
Dear Charles,thank you very much for your lovely feedback.We are very happy that you enjoyed the time in our house and hope to welcome you again.Best regards from Trier,Dennis Traut
by A verified traveler from Brighton
Posted 16 Sep 2024
Location, staff, terrific pillows!, sauna was excellent, breakfast, wines to purchase, nice space to sit by lobby.
Comment from Hotel Management
18 Sep 2024 by Dennis Traut, Hotel Management
Dear Gretchen,thank you very much for your lovely feedback.We are very happy that you enjoyed the stay in our house and hope to welcome you again.Best regards from Trier,Dennis Traut
by A verified traveler
Posted 13 Sep 2024
This hotel stay was an awesome surprise - it had the most beautiful decks overlooking the Moselle river and vineyards! The mini-bar was well stocked with local wines - where you could sit on the deck and enjoy the sunset! The breakfast was awesome. We traveled by bikes and they had storage on property which was awesome. We will stay again!
Comment from Hotel Management
14 Sep 2024 by Dennis Traut, Hotel Management
Dear Janet,thank you very much for your great feedback.We are very happy that you enjoyed the time in our hotel with the breakfast and everything.We hope to welcome you again!Best regards from Trier,Dennis Traut
by A verified traveler
Posted 2 Aug 2024 on Hotels
One of those hotels you walk into and feel at home. Highly recommend to family and friends.
Comment from Hotel Management
4 Aug 2024 by Dennis Traut, Hotel Management
Dear Harry,thank you very much for your lovely feedback.We are very happy about the fact that you feel at home in our hotel and hope to welcome you again. Best regards from Trier,Dennis Traut
by A verified traveler
Posted 9 Jun 2024
It’s a clean hotel offer great healthy breakfast , a perfect stay when you are on a road trip
Comment from Hotel Management
9 Jun 2024 by Dennis Traut, Hotel Management
Dear Nissim,thank you very much for your lovely feedback.We are very happy that you enjoyed the stay in our hotel and hope to welcome you again.Best regards from Trier,Dennis Traut
by A verified traveler
Nice hotel, good location with car park
Posted 4 Jun 2024 on HotelsVery nice hotel. Twin Room was big enough for me and my friend. Plenty of parking available. It is a good location, just a few mins walk into the central area.
by A verified traveler
Posted 16 May 2024
The staff were extremely nice, the breakfast was delicious and lots of it and choice, it was extremely clean
Comment from Hotel Management
19 May 2024 by Dennis Traut, Hotel Management
Dear Janet,thank you very much for your lovely feedback.We are very happy that you enjoyed your stay in our hotel and hope to welcome you again.Best regards from Trier,Dennis Traut
by A verified traveler
Posted 8 May 2024
A bit load near the street. How about jackhammers at 7;30 am
Comment from Hotel Management
9 May 2024 by Dennis Traut, Hotel Management
Dear David,Thank you very much for your feedback.We are very pleased that you enjoyed your stay with us.In our comfort double room category you will also find quieter rooms at the back of the hotel.We look forward to welcoming you again soon.Best regards from Trier,Dennis Traut
by A verified traveler
Posted 8 May 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Dennis Traut, Hotel Management
Dear Guest,thank you for the good feedback.We are very happy that you enjoyed your stay and hope to welcome you again.Best regards from Trier,Dennis Traut
