Ratings based on 983 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Broken chain locks on both doors, hot tub is drained, place is run down
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
Dear Steve,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay. Our guests' comfort and safety is our top priority, and we regret that we missed the mark on this occasion. We have noted your concerns about the chain locks and the hot tub, and your comments have been shared with our maintenance team for immediate attention.We are committed to providing a quality experience and it's clear we fell short during your visit. Please know that we are currently working on several updates to improve our property and service. We hope you will consider staying with us again so we can have another chance to provide you with a superior experience. Warm Regards,Guest Relation ManagerQuality Inn Traverse City
by A verified traveler
Posted 13 Nov 2024
Nice
Comment from Hotel Management
13 Nov 2024 by GM, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be nice. At Quality Inn Traverse City, we aim to provide a comfortable and pleasant stay for all our guests, and we're glad that we were able to meet your expectations in some aspects.We noticed, however, that we didn't quite hit the 5-star mark with you. If there's anything specific that you feel we could improve upon or any suggestions you might have, we would love to hear. Your feedback is invaluable in helping us enhance our services and guest experiences. We hope to have the opportunity to welcome you back in the future for a truly exceptional stay.Warm Regards,Guest Relation ManagerQuality Inn Traverse City
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by GM, Hotel Management
Dear Melanie, We are thrilled to see your 5-star rating of Quality Inn Traverse City! Although you didn't leave a written review, your high rating speaks volumes about your experience with us. We hope you enjoyed our top-notch amenities and warm hospitality that we strive to provide to all our guests. We look forward to welcoming you back to Quality Inn Traverse City for another exceptional stay.Warm Regards,Guest Relation ManagerQuality Inn Traverse City
by A verified traveler
Posted 10 Nov 2024
Hot tub was not functional. First room, before we moved, reeked of marijuana.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Elizabeth,Thank you for sharing your recent experience at Quality Inn Traverse City. We regret to hear that certain aspects of your stay did not meet your expectations. We apologize sincerely for the inconvenience caused due to the non-functioning hot tub and the unfortunate situation in your initial room. Your comfort is our top priority and your feedback is essential in helping us improve our services.We have taken note of your concerns and are working diligently with our team to address these issues. We are committed to providing a pleasant stay for all our guests and we assure you that your experience is not reflective of the high standards we strive for. We hope to have the opportunity to provide you with a better experience in the future.Warm Regards,General ManagerQuality Inn Traverse City
by A verified traveler
Posted 7 Nov 2024
Like quiet room. Don’t like lack of exercise facilities.
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
Dear Fredrick,Thank you for choosing Quality Inn Traverse City and taking the time to share your experience with us. We're thrilled to hear that you enjoyed the tranquility of our rooms. Our aim is to create a peaceful environment for our guests to relax and unwind. We appreciate your feedback regarding our exercise facilities. At Quality Inn Traverse City, we are always looking for ways to enhance our guest's experience and your feedback is invaluable in this endeavor. We hope to welcome you back in the future and exceed your expectations.Warm Regards,General ManagerQuality Inn Traverse City
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by GM, Hotel Management
Dear Allison,Thank you for taking the time to rate your stay at Quality Inn Traverse City. We truly value your feedback as it is essential in our continuous efforts to provide the best possible experience for our guests. It's apparent from your rating that your stay did not meet your expectations and for that, we sincerely apologize.Please know that we are constantly striving to improve our services and accommodations so your feedback is much appreciated. If you are open to discussing your experience in more detail, it would be a great help for us to understand where we fell short and how we can make improvements. We hope you will consider giving us another chance to provide you with an exceptional stay in the future.Warm Regards,General ManagerQuality Inn Traverse City
by A verified traveler
Posted 19 Oct 2024
The staff was not very welcoming. The hallway smelled like weed. The room heater made a terrible noise as well as the bathroom fan.
Comment from Hotel Management
21 Oct 2024 by GM, Hotel Management
Dear Brian,Thank you for taking the time to share your recent experience at Quality Inn Traverse City. We sincerely apologize for the issues you encountered during your stay. It is our priority to offer a welcoming and comfortable environment and we're truly sorry we failed to meet your expectations in this instance. We will take your feedback regarding the unwelcoming staff behavior, unpleasant odor, and noisy room heater and bathroom fan into serious consideration.Please know that we are committed to improving our guest experience and your comments are invaluable in this process. We assure you that we will address these areas of concern promptly and effectively. We hope you will give us another opportunity to serve you better in the future and demonstrate that your unsatisfactory stay was an exception.Warm Regards,General ManagerQuality Inn Traverse City
by A verified traveler
Posted 14 Oct 2024
Dirty sheets, dog food on the floor in our room. Rusty shower head. Only 1 wash cloth for 3 people, minimal extras at front desk. Didn’t try the breakfast. Beds were okay. Slept good.
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Dear Lynn,Thank you for taking the time to share your recent experience at Quality Inn Traverse City. We regret to hear that your stay fell short of your expectations and ours. We understand the importance of cleanliness and comfort, and we apologize sincerely for the issues you encountered with the sheets, shower head, and the room's cleanliness. We also acknowledge the inconvenience caused by the shortage of washcloths. We want to assure you that your feedback is instrumental in helping us identify areas where we need to improve. We have addressed these issues with our housekeeping team to ensure that they are rectified promptly. We hope that you will consider giving us another opportunity to provide you with the superior service and accommodations that you expect and deserve from us.Warm Regards,General ManagerQuality Inn Traverse City
by A verified traveler
Posted 13 Oct 2024
Me and my wife have no been on vacation in a long time so I wanted to take her up north to see the fall colors, after our 4 hour drive arriving at 12 pm we go to check in the hotel and we get in the room and there was spiderwebs with spiders on the pillows and walls the bed had ticks on them which can cause Lime Disease, and other fatal sicknesses, the toilet has urine and crap on it and over all the place was filled with safety hazards, we went to check out and the 2 men at reception were rude with me saying the rooms are clean and after I showed them the pictures and videos of the ticks spiders and disgusting toilet seat one ran to the room, I called every hotel in a 20 mile radius and they were all booked up, me and my wife had to drive 4 hours home in the middle of the night, ruined our weekend and we will never use Expedia again, I have so many family members and friends that use but after this experience they will no longer trust this service, this is my worst experience I have ever had and I expect a full refund
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Dear Timothy,We are truly sorry to hear about the issues you encountered during your stay with us at Quality Inn Traverse City. We understand how important this trip was for you and your wife and we regret that the condition of your room fell short of the quality we aim to provide. Your feedback is critical in our ongoing efforts to improve our services. Rest assured, we have taken immediate steps to address the cleanliness and safety issues you highlighted.In regards to your interaction with our front desk staff, we sincerely apologize if you felt they were not helpful. We strive to provide a welcoming and supportive environment for all our guests and we regret if we did not meet these expectations. We hope you will reconsider your decision and give us another chance to turn your experience around. We remain committed to providing you with a more enjoyable stay in the future.Warm Regards,General ManagerQuality Inn Traverse City
by A verified traveler
Posted 5 Oct 2024
Person working took several minutes to come to the front desk. Another person sitting in the lobby had to tell him there were guests waiting. The room was clean once we got to it.
Comment from Hotel Management
7 Oct 2024 by GM, Hotel Management
Dear Paula,Thank you for taking the time to share your feedback regarding your recent stay at Quality Inn Traverse City. We sincerely apologize for any inconvenience you experienced at the front desk. It is our priority to provide swift and efficient service to all our guests and we regret to hear that we fell short in this instance. Please be assured that your comments have been shared with the relevant team to address and improve our service.We are glad to hear that you found our rooms to be clean, as we take great pride in the cleanliness and comfort of our guest rooms. We hope you will consider giving us another opportunity to serve you better in the future, and to show you that your unsatisfactory stay was an exception. Warm Regards,General ManagerQuality Inn Traverse City
