Ratings based on 745 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Very well kept property. Clean rooms with very nice linens. Free breakfast that was delicious and there were many options.
The best part was the staff! We were checked in by Tricia and Sheila who were THE BEST. They provided excellent service and helped us plan our activities around the area. All of the employees were very helpful and friendly throughout our stay, including Kevin from maintenance. We would definitely stay there again!
Comment from Hotel Management
29 Oct 2024 by Valerie Groesser General Manager, Hotel Management
Thank you for being our guest! We are so glad you enjoyed your stay and our awesome team! We hope to see you again the next time you are in Traverse City!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Valerie Groesser General Manager, Hotel Management
Thank you so much for being our guest! We are so glad you enjoyed your stay with us. Please come back and see us the next time you are in Traverse City.
by A verified traveler
Posted 11 Oct 2024
Helpful staff
Comment from Hotel Management
11 Oct 2024 by Valerie Groesser General Manager, Hotel Management
We appreciate you being our guest. Thank you so much for taking the time to let us know how your stay went. We hope to be able to welcome you back the next time you are in Traverse City.
by A verified traveler
Posted 30 Sep 2024
It was OK
Comment from Hotel Management
1 Oct 2024 by Valerie Groesser General Manager, Hotel Management
Thank you for being our guest. We are so glad you had a good stay. We looking forward to welcoming you back the next time you are in the Traverse City area.
by A verified traveler
Posted 23 Sep 2024
I was a nice hotel , quiet and located fairly close to downtown. The employees were friendly. The room was clean.
Comment from Hotel Management
1 Oct 2024 by Valerie Groesser General Manager, Hotel Management
Thank you so much for your review. We are so glad you enjoyed your stay with us! We looking forward to welcoming you back the next time you are in the Traverse City area.
by A verified traveler
Posted 11 Sep 2024
Really nice place to stay.
Location is near shopping but off the congestion area.
Comment from Hotel Management
12 Sep 2024 by Valerie Groesser General Manager, Hotel Management
We are so glad you enjoyed your stay with us! We hope you will visit us again the next time you are in Traverse City.
by A verified traveler
Posted 8 Sep 2024
Excellent staff!!!!!
Comment from Hotel Management
9 Sep 2024 by Valerie Groesser General Manager, Hotel Management
We are so glad you enjoyed our amazing team! They love what they do and it shows. I hope you will come back and see us the next time you are in the area.
by A verified traveler
Posted 8 Sep 2024
Liked being able to walk down to the lake.
Comment from Hotel Management
9 Sep 2024 by Valerie Groesser General Manager, Hotel Management
Thank you for letting us know about your stay. We are so lucky to be in this great location and love sharing that with our guests! We hope to be able to welcome you back the next time you are in Traverse City.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Valerie Groesser General Manager, Hotel Management
On behalf of our entire team I would like to apologize for not exceeding your expectations. If there is any further feedback you could provide, or would like to discuss your stay further, please don't hesitate to contact me.
by A verified traveler
Posted 7 Sep 2024
Great stay by the lake
Comment from Hotel Management
9 Sep 2024 by Valerie Groesser General Manager, Hotel Management
Thank you so much for being our guest. We are so glad you enjoyed your stay with us! We hope to see you again the next time you are in Traverse City!
