Ratings based on 45 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Just ok
Comment from Hotel Management
25 Sep 2024 by Board of Directors., Hotel Management
Dear Valued Guest,Thank you for choosing D'Qua Hotel for your holiday. We at D'Qua Hotel are very excited with your excellent review. We are thrilled that you liked our facilities and services. We hope to welcome you back soon.Kind regards,Board of Directors.
by A verified traveler
Posted 21 Sep 2024
Reception was warm and supportive. Even the housekeeping staff were thoughtful and polite. I felt comfortable with the space and service, despite a few minor issues during my stay, which were promptly resolved.
However, I hope the receptionist will be more mindful of her tone. During checkout, I reported a lost 1 room key I brought out side and used them to accessed in the elevator and open the door which I was certain I put them back at one spot as long as I got in the room. Another one I constantly have them in the room in order to get the room fresh and cool when I get back. Despite explaining this, she raised her voice, implying I should have reported it sooner to avoid a penalty fee. I clarified that I hadn't left the room all morning, but she still scolded me. Eventually, she agreed to waive the fee, but her initial tone left me uncomfortable.
Comment from Hotel Management
23 Sep 2024 by Board of Directors., Hotel Management
Dear Value guest, Thank you for your choice of stay at our hotel and taking your time to let us a valuable review. Your compliment is a motivation for us. And we apologize that you feel you had the services under your expectations and will try to improve our business. We all look forwards to welcoming you back to our hotel soon.Best regards,Board of Directors
by A verified traveler
Posted 7 Aug 2024 on Hotels
The stay overall was so so. We were charged for the door handle that came off, since they claim we broke it without listening to our explanation.
Comment from Hotel Management
19 Aug 2024 by Mr Trang, Hotel Management
Dear Sir, We are really sorry to read that you had bad experience with us. Be assured that it's not the kind of service we would like to offer you and we understand your dissatisfaction. We apologize that you feel you had the services under your expectations and will try to improve our business. We value your comments and would love to have a chance welcoming you back with much more pleasure stay than the previous one. Best regards,Board of Directors.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 May 2024 by Board of Directors., Hotel Management
Dear Valued GuestThank you for your choice of stay at our hotel and taking your time to let us a review. Your compliment is a motivation for us. We will try our best to improve our service day by day.We all look forwards to welcoming you back to our hotel soon.Best regards,Board of Directors.
by A verified traveler
Posted 24 Mar 2024
Nice room
Comment from Hotel Management
22 May 2024 by Board of Directors., Hotel Management
Dear Valued GuestThank you for your appreciative comments. We are very pleased to note that you had a comfortable and memorable stay with us.We look forward serving you again in the near future.Regards,Board of Directors.
by A verified traveler
Posted 22 Mar 2024
Great hotel for the money. Very clean and spacious room. Front desk staff were helpful and professional will stay agai !
by A verified traveler
Posted 19 Mar 2024
The included breakfast was very good. Not all items were changed up everyday but enough to keep youvfrom getring bord of the same food options.
by A verified traveler from SAN JOSE
Posted 19 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Board of Directors., Hotel Management
Dear Valued GuestThank you for your appreciative comments. We are very pleased to note that you had a comfortable and memorable stay with us.We look forward serving you again in the near future.Regards,Board of Directors.
by A verified traveler
Posted 5 Oct 2023
Everything was perfect but the windows need to be cleaned.
Comment from Hotel Management
23 Oct 2023 by Board of Directors., Hotel Management
Dear Valued Guest, Thank you for your choice of stay at our hotel and taking your time to let us a valuable review. Your compliment is a motivation for us. We will try our best to improve our service day by day.We all look forwards to welcoming you back to our hotel soon.Best regards,Board of Directors.
by A verified traveler
Posted 3 Oct 2023
Everything was perfect.
Comment from Hotel Management
23 Oct 2023 by Board of Directors., Hotel Management
Dear Valued Guest,Thank you for your appreciative comments. We are very pleased to note that you had a comfortable and memorable stay with us.We look forward serving you again in the near future.Regards,Board of Directors.
