Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Excellect!
Comment from Hotel Management
21 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Mr. Rimple,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Ms. Sabeha,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Swissotel is perfect for my family walking distance to Dubai Mall, 30 minutes walk to museum of the future, the pool is very nice service is excellent
Comment from Hotel Management
19 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Ms. Felicisima,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager
by A verified traveler from Epping
Posted 15 Nov 2024
At check in they could find our reservation - not sure whether this was their problem or Expedia whom we booked through. On entry to our room there was water leaking through the ceiling - to their credit, a maintenance man turned up reasonably quickly and fixed the problem, but then did not arrange for someone to replace a wet towel that we had put down on the floor to catch the water and stop us slipping over. Overall, less than impressed
Comment from Hotel Management
15 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear valued guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your check-in and the water leak in your room. While we are glad to hear that our maintenance team responded quickly to fix the issue, we regret that the follow-up regarding the wet towel was not handled as promptly as it should have been.We take your comments seriously and will ensure that such details are better managed in the future to avoid any inconvenience for our guests.We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for an improved stay.Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Valued Guest ,Thank you for rating us. We are glad we were able to meet your expectations.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
by A verified traveler from Ardrossan
Posted 13 Nov 2024
Good hotel, location is great, just a short walk to Dubai mall. Worked perfectly for our hop on hop off tour. We booked the 3 bedroom room, it’s massive. Says it sleeps 8 but really only sleeps 6. Overall this is a good location and a good hotel. It’s a bit run down but for a central location with a big room it was great value.
Comment from Hotel Management
13 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback. We’re glad to hear that our central location, just a short walk from Dubai Mall, worked perfectly for your hop-on-hop-off tour and that the spacious 3-bedroom room met your needs. We appreciate your comments about the room's size, and we’ll certainly take note of your observation regarding the sleeping arrangements.While we are pleased you found good value in our location and spacious accommodations, we also appreciate your feedback on the condition of the hotel. We are continuously working to improve our facilities, and your comments are invaluable in helping us prioritize future enhancements.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back on your next visit to Dubai.Best regards, Amro Nagah General Manager
by A verified traveler
Posted 7 Nov 2024
Arrived at at hitel 3am. Had to book for two nights. Check in was fast, room.was big and clean. Only concern i have is, gave my phone number at check in. Only place i provided my cell number. Next day i get a scam text posing as Dubai Police issuing me a speeding ticket. For $500. Seems my phone number was sold to scamers.
Comment from Hotel Management
8 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Mr. Pawel,Thank you for sharing your experience with us. We're glad to hear that your check-in was quick and that you found your room spacious and clean.With regards to scam text, please be assured that we take guest privacy and data protection very seriously. Our hotel follows strict security policies to ensure the safety of personal information. Any unsolicited messages you may have received are likely to be from external sources. We recommend reaching out to your service provider to investigate this further, as they can assist with any concerns regarding your phone number.We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Should you have any further questions or concerns, please don’t hesitate to contact us directly.Best regards,
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Amro Nagah General Manager, Hotel Management
Dear Ms. Linda,Thank you for rating us. We are glad we were able to meet your expectations.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 12 Oct 2024
We stayed in the Apartments and they were FAR from Luxury 5 star. The photos online really do not represent this hotel. Old, dated and smelly. A few issues with the showers which were promptly fixed. Very spacious but not 5 star.
Comment from Hotel Management
14 Oct 2024 by Amro Nagah General Manager, Hotel Management
Dear Valued Guest,Thank you for your comments about your recent stay at Swissotel Al Murooj Dubai.Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. In regards to your comment about the property condition, kindly note that we already have plans to renovate the whole building and all of the points noted will be assessed and rectified as required. We truly appreciate your valuable and constructive feedback which will help us to constantly improve.I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Swissotel Al Murooj Dubai.Kind regards,Amro NagahGeneral Manager
