Ratings based on 944 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Downtown location is preferred near metro station and businesses. Needed help to take up and down two suitcases of 23 kg. Each
by A verified traveler from Gatineau
Posted 6 Jan 2025
Good experience
Comment from Hotel Management
6 Jan 2025 by Front Office Manager, Hotel Management
Dear Elh Yaya,Thank you so much for the perfect score! We're thrilled you had an amazing experience and look forward to welcoming you back for another fantastic stay! Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 5 Jan 2025
1) You should allow family to escort you up to your room if you have large bags.
2) Don’t be so robotic and try adding some human quality to your services.
3) Not appealing. I will never stay at this place again.
Comment from Hotel Management
6 Jan 2025 by Front Office Manager, Hotel Management
Dear Andrew,Thank you for sharing your feedback. We apologize for not meeting your expectations during your stay. Though we don't have concierge services, our team tries to assist with luggage whenever possible. We also take your comments about the service to heart and will work on enhancing the personal touch and warmth in our interactions.We're sorry to hear that you didn't find our hotel appealing, and we genuinely regret that your experience was not more enjoyable. We hope you'll reconsider and give us another chance in the future to provide a better experience.Best regards,Shubhangi SharmaFront Office Manager
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Front Office Manager, Hotel Management
Dear Lynnette,Thank you so much for the perfect score! We're thrilled you had an amazing experience and look forward to welcoming you back for another fantastic stay! Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Front Office Manager, Hotel Management
Dear Kelly,Thank you so much for the perfect score! We're thrilled you had an amazing experience and look forward to welcoming you back for another fantastic stay! Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Front Office Manager., Hotel Management
Dear Ambraee,Thank you so much for your wonderful review. We're thrilled to hear you had a wonderful stay. We look forward to welcoming you again soon. Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 27 Dec 2024
We loved the stay at the property. Very helpful staff.
Comment from Hotel Management
2 Jan 2025 by Front Office Manager, Hotel Management
Dear Manash,Thank you for your kind words! We're delighted to hear you loved your stay and found our staff helpful. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience! Best regards,Shubhangi SharmaFront Office Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
15 Jan 2025 by Front Office Manager, Hotel Management
Dear Baiyan,Thank you so much for the perfect score! We're thrilled you had an amazing experience and look forward to welcoming you back for another fantastic stay! Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 1 Dec 2024
I stayed here for a weekend stopover. Great location, low cost taxi from airport and close to Metro station. Be aware that the Metro can be chaotic at busy times!
Comment from Hotel Management
4 Dec 2024 by Front Office Manager, Hotel Management
Dear John,Thank you for sharing your feedback. We’re glad to hear that you enjoyed our great location and convenient access to both the airport and the metro station.We appreciate the heads-up about the metro during busy times, we agree it can get a bit chaotic, but we’re happy to know it was still a helpful option for you. We hope to welcome you back for another pleasant stay in the future.Best regards,Shubhangi SharmaFront Office Manager
by A verified traveler
Posted 25 Nov 2024
Obsługa hotelu bardzo miła i pomocna. Dostaliśmy pokój z przepięknym widokiem na miasto, za co jesteśmy bardzo wdzięczni - to był dla nas niezapomniany czas! Istnieje możliwość dokupienia śniadania na miejscu z czego skorzystaliśmy i byliśmy pod wrażeniem ilości dostępnych opcji w bufecie. Jedyny minus to brak jakiegokolwiek talerza/sztućców w pokoju i przegrzewająca się suszarka do włosów (to taka basenowa, przymocowana do ściany, długie włosy się nią nie wysuszy albo trzeba suszyć na dwa razy - drugi kiedy wystygnie). Nie mniej jednak nasz pobyt należał do bardzo udanych i z pewnością bedziemy bardzo dobrze wspominać i sam hotel, jak i całe miasto!
Comment from Hotel Management
28 Nov 2024 by Front Office Manager, Hotel Management
Dear Anna,Thank you for your lovely review! We’re so pleased to hear that you had an unforgettable stay and enjoyed the beautiful city view from your room. It’s wonderful to know that our staff was able to make your experience more enjoyable, and we’re glad you found the breakfast buffet to your liking.We appreciate your feedback regarding the lack of plates/cutlery in the room and the issue with the hairdryer. These are important points, and we’ll certainly take them into consideration as we work to enhance our guest experience.We’re thrilled that your stay was overall successful, and we look forward to welcoming you back.Best regards,Shubhangi SharmaFront Office Manager
