Ratings based on 609 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Great staff
by A verified traveler
Posted 4 Jan 2025
Not worth the time
by A verified traveler
Posted 4 Jan 2025
Useless property not worth anything at all
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Mr MartinThank you for the 5-star rating! We're delighted you enjoyed your experience. We appreciate your feedback and look forward to welcoming you back.Best RegardsAdnan ZafarQuality & Guest Experience Manager
by A verified traveler
Posted 16 Dec 2024
Hotel is non cooperative!! Vesy sad
Comment from Hotel Management
17 Dec 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Mr GurjitThank you for sharing your feedback. I’m truly sorry to hear about your experience and that we did not meet your expectations. This is not the level of service we strive to provide, and I would greatly appreciate the opportunity to understand more about your concerns so we can address them.Best Regards,Adnan ZafarQuality & Guest Experience Manager
by A verified traveler
Posted 7 Dec 2024
Hotel was very nice. A bit of a challenge finding the valet parking, but otherwise perfect for heading out to the Dubai 7’s.
The main issue was the VIP access was pretty much worthless. They wouldn’t upgrade the room - even though they were still offering the next room level up on their website. The restaurants worth going to are not affiliated with the hotel. Staff were nice.
Comment from Hotel Management
9 Dec 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Mr StephenThank you for your feedback! We’re pleased to hear that you enjoyed the hotel and found it convenient for your trip to the Dubai 7’s. I apologize for the difficulty in locating valet parking and any inconvenience caused by the VIP access experience. Your comments regarding room upgrades and affiliated restaurants are noted, and I’ll share them with the team for review.We’re glad the staff’s friendliness made a positive impact, and we hope to provide you with an even better experience on your next visit. Thank you for sharing your thoughts!Best Regards,Adnan ZafarQuality & Guest Experience Manager
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Ms ZebunnisaThank you for taking the time to rate your experience with us! Your feedback is valuable, and we hope to welcome you back to The H Dubai for another visit. If there’s anything specific you’d like to share about your stay, we’d love to hear from you.Best Regards,Adnan ZafarQuality & Guest Experience Manager
by A verified traveler
Posted 22 Nov 2024
The hotel was great in every aspects
Comment from Hotel Management
25 Nov 2024 by Quality & Guest Experience Manager, Hotel Management
Dear KasraThank you for the 5-star rating! We're delighted you enjoyed your experience. We appreciate your feedback and look forward to welcoming you back.Best RegardsAdnan ZafarQuality & Guest Experience Manager
by A verified traveler
Posted 3 Nov 2024
I wish I had room to be cleaned everyday as we stayed 5 days .
The staff were nice but when I asked the hair dryer to be fixed , the dryer was left not fixed and the shower temperature was quite low .So I felt cold .
Hope the shower and dryer will be fixed for next customer.
Thanks
Comment from Hotel Management
4 Nov 2024 by Quality & Guest Experience Manager, Hotel Management
Dear MayumiThank you for sharing your feedback with us. We’re glad to hear that you found our staff friendly, though we’re sorry to learn that your experience fell short of expectations regarding the room cleaning, hair dryer, and shower temperature. Please accept our apologies for the inconvenience, as this is not the standard we aim to deliver. Your comments have been shared with our team to ensure these issues are addressed promptly for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience.Best Regards,Adnan ZafarQuality & Guest Experience Manager
