Ratings based on 1,056 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Best location, amazing service there’s even a mini mart 2 minutes walking distance. Ideal for a city break.
by A verified traveler from Edmonton
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hakan Ozel, Hotel Management
Dear Mr. Rishi, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hakan Ozel, Hotel Management
Dear Mr. Jonathan, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler
Posted 19 Nov 2024
Excellent
Comment from Hotel Management
22 Nov 2024 by Hakan Ozel, Hotel Management
Dear Mr. Ravishankar, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your stay with us and were satisfied with our facilities and services. It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler from NEW MILFORD
Posted 19 Nov 2024
Staff are very friendly, great location. Thank you Pritam from housekeeping for the flowers. We enjoyed our stay .
Comment from Hotel Management
22 Nov 2024 by Hakan Ozel, Hotel Management
Dear Mr. Magdi,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai. We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. More importantly, it is indeed heartwarming to know that it is our colleagues who truly made an impact and were able to create moments that made your stay wonderful. It was our privilege to be of service to you and please rest assured that I will share your kind words with Pritam, and I am pretty sure that he will definitely appreciate your commendations. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future.Yours sincerely, Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hakan Ozel, Hotel Management
Dear Mr. Michael, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler
Posted 15 Nov 2024
Experience was all good.
Comment from Hotel Management
18 Nov 2024 by Hakan Ozel, Hotel Management
Dear Ms. Enid, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your stay with us and were satisfied with our facilities and services. It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler
Posted 14 Nov 2024
We stayed at the top floor and they didn’t tell us there was a night club on the top floor. All we heard was base and vibration until the early hours in the morning. So next time please get them to move you down a few levels.
Comment from Hotel Management
18 Nov 2024 by Hakan Ozel, Hotel Management
Dear Mr. Hussan, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We very much regret to hear about the service hiccups you experienced during your stay that caused you discomfort and dissatisfaction. Please rest assured that your feedback has been shared with the respective Division Heads to review and tackle. It is through valuable feedback such as yours that we are able to continuously improve our standards.Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler
Posted 13 Nov 2024
Burj view, breakfast buffet- this two options were amazing.
Hallways smells old or smoking.
For 5 star hotel would expect to be no smell, or fresh smell. Or again hallways need carpet to be removed.
Comment from Hotel Management
14 Nov 2024 by Hakan Ozel, Hotel Management
Dear Mr. Ivan, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are delighted to learn that you were satisfied with our facilities and services and truly enjoyed your stay despite some inconveniences. We have taken good note of your feedback regarding the hallway smell, and please rest assured that such will be addressed to the respective Division Head for review. We appreciate your comments as it is through valuable feedback such as yours that we are able to continuously improve our standards.Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
