Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
The executive lounge staff were excellent and hotel was great. The reason we didn’t give 5 stars is that we requested non smoking and we were given email confirmation that we would be given a non smoking room, however the room was a smoking room and on a smoking floor. We only checked in around 3am and were too tired to ask for a swap and decided to keep the room
by A verified traveler
Posted 27 Dec 2024
Near the metro
Comment from Hotel Management
30 Dec 2024 by Conrad Dubai Team, Hotel Management
Dear Annie, Thank you for your kind review. We were delighted to learn that you had a pleasant experience and appreciated our location, especially close distance to the metro. We hope to welcoming you back in future for another memorable stay.
by A verified traveler
Posted 26 Dec 2024
Awesome stay for 24th-26th December the Christmas Day brunch is superb will definitely come again.
Comment from Hotel Management
27 Dec 2024 by Conrad Dubai Team, Hotel Management
Dear Tim, Thank you for taking your time to share your kind review. We were delighted to hear that you had an wonderful experience with and fully enjoyed Christmas brunch with us. We hope to welcoming you back in future for another memorable stay. We are wishing you a Happy Festive Season and prosperous New Year 2025!
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Conrad Dubai Team, Hotel Management
Dear Peter, Thank you for sharing your review. We were thrilled to know you enjoyed your stay with us and we hope to welcoming you back in future.
by A verified traveler from Amman
Posted 14 Dec 2024
close to the exhibition no need to take a taxi or metro
Comment from Hotel Management
17 Dec 2024 by Conrad Dubai Team, Hotel Management
Dear Sadeddin, Thank you for sharing your kind feedback. We were delighted to hear that your stay was pleasant and you appreciated our convenient location. We hope to welcoming you back in future to enjoy what more we have to offer.
by A verified traveler
Posted 28 Nov 2024
Dining options are very limited. During the checkout I had to wait for over 10 minutes for the staff to check the minibar. Common, is this a 3 star hotel!?
Comment from Hotel Management
29 Nov 2024 by Conrad Dubai Team, Hotel Management
Dear Avsin, Thank you for sharing your valued review. First and foremost, we would like to apologize for falling short of your expectations in relation to the dining option variety and delayed check-out due to mini bar inspection. Please know that we have already revised the process of the mini bar inspection to speed up the check-out process. We appreciate you sharing your feedback and recommendations as it gives us an opportunity to improve. We hope to welcoming you stay in future and to show you a true Conrad Dubai Hospitality.
by A verified traveler
Posted 7 Nov 2024
We are extremely impressed with the customer service, specially Anila in the restaurant who was extremely helpful and kind and when she realised I was unwell sent me a goody bag for breakfast . However the property lacked a choice of restaurants. The main restaurant was the only major one . The Greek restaurant was outdoors and it was too hot to sit outside and the Korean bar didn’t allow kids after 8pm so was if no use to us. Also the hotel had no shuttle service to and from Dubai Mall like a lot of other similar hotels offer so it was a bit inconvenient. Overall everyone was lovely and the Turkish tea from Badaway was great and our overall stay was amazing
Comment from Hotel Management
7 Nov 2024 by Conrad Dubai Team, Hotel Management
Dear Swarup, Thank you for taking your time to share your kind review. It was a true pleasure to read that you were impressed with the customer service provided by our colleague Anila, whom you found to be extremely helpful, kind and caring when you did not feel well during your stay. Thank you also for your kind words of appreciation for Badawy. Please rest assured that you complement will be passed on to the entire team, and especially Anila and Badawy will be thrilled to know they contributed to your memorable experience. Thank you also for your valued feedback in relation to the restaurants variety and transportation to the mall. We will have a closer look at this subject with our leaders and see how we could improve our offerings.We hope to welcoming you back in future to enjoy what more we have to offer.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Conrad Dubai Team, Hotel Management
Dear Alsadig, Thank you for taking your time to share your review with us. At the outset, we would like to apologize for falling short of your expectations. We do hope to learn more about your experience so we could make amends and to ensure that our gets are feel welcomed and well looked after. We hope to have another opportunity to welcoming you back in future.
by A verified traveler
Posted 26 Oct 2024
Staff and facilities excellent
Comment from Hotel Management
4 Nov 2024 by Conrad Dubai Team, Hotel Management
Dear David, Thank you for your kind feedback. We were delighted to hear that you had a pleasant stay with us and appreciated our facilities and hospitality. We hope to welcoming you back for another memorable experience in future.
by A verified traveler
Posted 3 Oct 2024
Wonderful experience.
Comment from Hotel Management
4 Oct 2024 by Conrad Dubai Team, Hotel Management
Dear Joanna, Thank you for your kind review. We were delighted to hear that your experience was wonderful. We do hope to welcoming you back soon to enjoy what more we have to offer.
