Ratings based on 943 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
No breakfast
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Raquel,While we’re glad other aspects of your stay met your expectations, we apologize for any inconvenience caused by the lack of breakfast. Your feedback is valuable, and we will review our offerings to meet the needs of the future better. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
Room was good, didn’t like that there was no ice machine, exercise room.
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear Willie,We’re glad that the room met your expectations. However, we understand your disappointment with the lack of an ice machine and exercise room. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Your comments will be shared with the team as we continue to enhance the experience for all of our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
by A verified traveler
Posted 14 Nov 2024
Okay place
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Dear Robert, We are glad you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. It was our pleasure to host your visit, and we hope to see you soon.Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 11 Nov 2024
No rooms available despite having reservations
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Saravanan,We sincerely apologize for the inconvenience you experienced regarding your booking. It is unacceptable that you arrived to find your reservation was not honored. We understand the frustration and the inconvenience this caused you. Please know that we will be reviewing our reservation process to prevent this from happening again. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 10 Nov 2024
The hallways have a smell to them
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Alejandro,We apologize for the unpleasant condition in the hallways, as we strive to maintain a welcoming environment throughout the property. Our team is working diligently to address this matter and ensure a fresher experience for all guests. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
by A verified traveler
Posted 9 Nov 2024
A bit run down and has a smell. Not my first choice but it was all that was available
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Dear Alejandro,We’re sorry that your stay didn’t meet your expectations. We understand how important it is for our guests to feel comfortable and enjoy a pleasant atmosphere. Please know that we are actively working to address the concerns you mentioned and improve the overall environment of the property. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
Best
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Dear Anil,Thank you for taking the time to review your stay at Extended Stay America. We're thrilled that you had such a positive experience with us. It's always a pleasure to know our guests feel comfortable and well taken care of. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 3 Nov 2024
It was sufficient and cheap. Lady at the front desk was really nice and helpful. We checked in at 10:45 pm. No ice machine, no shampoo, housekeeping's hair on our towels, really small body towels. Bed was nice, room was clean, price was nice, staff was nice.
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Jennifer,We're glad that you found our staff helpful and that you appreciated the cleanliness and comfort of your room. However, we apologize for the inconveniences you encountered, such as the lack of an ice machine and toiletries, as well as any oversight with housekeeping. We will work to address these areas to enhance our guests' experience. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
