Ratings based on 3 Verified Reviews
3.5 Room cleanliness
3.0 Room comfort
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2023 on Hotels
1階の灯油ストーブが壊れていました。ついたり消えたりを繰り返してとても寒くてほとんど2階ですごしました。とてもいいホテルなのでまた利用しようと思いますが、直してもらいたいです。
by A verified traveler
Posted 17 Aug 2023 on Hotels
One air conditioner is not enough for summer time. It’s very hot at night and tgere are many bugs at the 1st floor. Lastly the mattress is too soft and we can’t sleep well.
But the view is fantastic.
Comment from Hotel Management
2 Oct 2023 by Sea Side House Toya, Hotel Management
Thank you for sharing your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay.1. **Regarding the Air Conditioner:** We acknowledge your concern about the air conditioning. Your feedback will be considered seriously as we look into enhancing our facilities, ensuring a more comfortable stay for you next time.2. **Issue with Bugs:** We will promptly address the bug issue on the 1st floor. Considering regular pest control measures to prevent this in the future is on our agenda.3. **Mattress Comfort:** We are exploring other mattress options to ensure a restful sleep for our guests. Your comfort is our priority, and we will make the necessary adjustments.It's heartening to know you enjoyed the fantastic view. We are committed to improving our services to ensure a delightful stay at {{house_name}} in the future.Please feel free to reach out if you have any more questions or concerns.
by A verified traveler
Posted 19 Jul 2023
