Ratings based on 80 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
left stranded
Posted 9 Aug 2021 on Hotelswhen we got to the apartments.after a 6 hour drive we were told they were closed and made no effort to place us anywhere else.the nightmare had just begun..we were told there was a gas leak but people were comming in and out. we had to find a late minute hotel ourselfs that night and the next day was wasted finding somewhere else to stay for the week which wasent easy and very stressful. it ruined out whole holiday
Comment from Hotel Management
12 Aug 2021 by Noah, Hotel Management
Hi, Fiona! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.
by A verified traveler from Coventry, UK
Posted 5 Jan 2020
Apartment is OK, but so old.
Sofa and beds are not comfortable.
Comment from Hotel Management
13 May 2021 by Barbara, Hotel Management
Hi, Bruno! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
by A verified traveler
Posted 30 Oct 2019 on Hotels
Comment from Hotel Management
13 May 2021 by Barbara, Hotel Management
Hi, Williamina! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Thumbs down!
Posted 14 Aug 2019 on HomeAwayThere was no soap in the bathroom. The curtains were falling down. The shower curtain was torn!!
by A verified traveler
er good service
Posted 21 Jul 2019 on HotelsClean spacious apartment with private parking space which the manager let us keep even after checking out which was very helpful as we were there for my daughters graduation so would have had to pay to park in the city centre for the day.
Only downside is you can hear every person coming and going through main front spring loaded front door as it slams shut
Comment from Hotel Management
22 Jul 2019 by Irfan, Hotel Management
Hi,
Thank you for your comments. We will take your advice on board and try to rectify it.
by A verified traveler
Posted 20 Jul 2019 on Lastminute
An okay property but I probably wouldn’t stay again unless there was nothing else available
Comment from Hotel Management
13 May 2021 by Barbara, Hotel Management
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara
by A verified traveler
small apartments is a convenient accommodation
Posted 24 Feb 2019 on HotelsThis was a stay overnight it had all the essentials we needed they provided a travel cot. It was comfortable and good value. Having a little one, it was nicer staying in an apartment so he could go to sleep and we have a lounge to relax in the evening. This was better than staying in cheap hotels that normally people stay in. We had secure car park.
They don’t provide any tea/coffee or hand wash etc, but there is a shop next door. There are no take aways near by. Though can get delivery.
We would stay there again and consider this style of accommodation in future.
Comment from Hotel Management
13 May 2021 by Barbara, Hotel Management
Thank you for your appreciation, Sarah! We hope to give you consistent service every time. Regards, Barbara
by A verified traveler from Nottingham
Posted 7 Feb 2019
Very spaceous ground floor flat, comfy bed and good heating. There was even a washing machine! Only down side was the very squeeky floors in every room.
Comment from Hotel Management
13 May 2021 by Barbara, Hotel Management
Hi, Fran! We are glad to see that you liked our services. Regards, Barbara
by A verified traveler from Bristol
Posted 4 Nov 2018
we are a family of 5 (two adults and three children of 12, 10 and 3 years old). We used a two-bedroom apartment and stayed for three nights. As we arrived at midnight in winter we were worried about finding the apartment without heating but when we got in, literally the apartment gave us a warm welcome so we felt comfortable finding the entire apartment, including the bathroom, the rooms and even the beds totally warm. also it called our attention the cleanliness of the place. everything was very, very clean. It is fair to say that the place is not a luxury one but you will find everything you need for a good stay. The staff that attended us was also very formal. the hotel also has a secured car park which was a relief for us because we did not want to leave our car outside.
we recommend this place because we were comfortable there. the place is not expensive at all, it is located in an area not far away from the city center.
Comment from Hotel Management
13 May 2021 by Barbara, Hotel Management
Hi, Jose! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
No basic toileteries available lile hand wash. Bro
Posted 31 Oct 2018 on HotelsNo basic toileteries available lile hand wash. Broken bed at night. No heating upon arrival. Ripped sofas where stapples out . Never ever go again
Comment from Hotel Management
13 May 2021 by Barbara, Hotel Management
Hi, Ahmed! We are sorry for the inconvenience. Do not worry we have highlighted this to the concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience soon. Regards, Barbara
