Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
The room
Comment from Hotel Management
3 Dec 2024 by The Ville Resort Casino Team, Hotel Management
Dear Peter,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Warm Regards,The Ville Resort Casino Team
by A verified traveler
Posted 26 Nov 2024
Likes: room, view, quarterdeck atmosphere and food
dislikes: grout in shower- dirty
food at miss songs ... not as nice as last visit
Comment from Hotel Management
28 Nov 2024 by The Ville Resort Casino Team, Hotel Management
Dear,We’re happy to hear you enjoyed the room and the view. We apologise that this was overshadowed by the bathroom and food issues. We value constructive feedback like this which helps us to improve the experience provided to our guests. We’ll be passing your feedback regarding these issues on to our teams and providing some additional training in the areas you’ve touched on.We do hope you’ll return soon for another stay in paradise.Warm regards,
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
28 Nov 2024 by The Ville Resort Casino Team, Hotel Management
Dear Simone,Thank you for the wonderful feedback and 5-star review! Thank you for choosing to stay with us. We look forward to welcoming you back soon.Warm Regards,
by A verified traveler
Posted 14 Nov 2024
Na
Comment from Hotel Management
21 Nov 2024 by The Ville Resort Casino Team, Hotel Management
Dear Salvatori,Thank you very much for taking the time to share your experience online, it is always a great pleasure to read feedback such as yours and we are thrilled to hear that you enjoyed your visit. We are delighted to read your positive comments on our products and services. best regards,The Ville Resort Casino Team
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Very nice
Comment from Hotel Management
21 Nov 2024 by The Ville Resort Casino Team, Hotel Management
Dear Wilfred,Thank you for this fantastic review! We’re so pleased to hear that you loved your stay at the Ville Resort Casino and the customer service provided by our team. We hope you’ll return to our piece of paradise again soon.Warm Regards,The Ville Resort Casino Team
by A verified traveler
Posted 4 Nov 2024
the room is nice and comfortable the bathroom shower is dangerous. who these days puts a bathtub in with shower, i would hate to be full and shower in the bathtub why install shuch a narrow bath.
Comment from Hotel Management
21 Nov 2024 by The Ville Resort Casino Team, Hotel Management
Dear Peter,We’re happy to hear you enjoyed the room and appreciate for your review and rating.We apologies that this was overshadowed by the bathroom shower. We value constructive feedback like this which helps us to improve the experience provided to our guests. Please rest assured that your feedback has been shared with the relevant department for further improvement. Nonetheless, we still hope you have some fond memories of our beautiful hotel, and we are hoping to welcome you back soon again.Warm regards,The Ville Resort Casino Team
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
21 Nov 2024 by The Ville Resort Casino Team, Hotel Management
Dear Eric,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Warm Regards,The Ville Resort Casino Team
by A verified traveler
Posted 22 Oct 2024
Poor food options. Too much stodgy food. Buffet breakfast and dinner was poor quality and expensive
by A verified traveler
Posted 8 Oct 2024
Everything I needed in one location. Look forward to going back
Comment from Hotel Management
27 Nov 2024 by The Ville Team , Hotel Management
Hi DeborahThank you for this fantastic review! We’re so pleased to hear that you loved your stay at the Ville Resort Casino and the customer service provided by our team. We hope you’ll return to our piece of paradise again soon.Warm Regards,
