Ratings based on 372 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
The view , location was amazing however the room we were given was very outdated and needed a complete update . The curtains were terribly stained , the master bed had stains on sheets and throw , doors showed obvious water damage and carpet felt old and unclean . We were given one set of towels and pool towels that we had to keep and re use for the 5 days . The room looked nothing like the ones advertised so that was a real let down for the money paid .
The main gentleman Brad at reception was very helpful and kind but the other staff were very short when spoken to and unwelcoming .
by A verified traveler
Posted 7 Oct 2024 on Hotels
by A verified traveler
Posted 2 Oct 2024 on Wotif
Absolutely stunning view! Hospitable staff.
by A verified traveler from VENTURA
Posted 26 Sep 2024
Great views and unit met all of our needs. Would’ve given a 5, but wi-fi was very poor and only worked in main areas of apartment, and facility was very frugal on amenities like toilet paper, detergent, soap, tissues and towels. Purchased these items but didn’t want to leave when we left since they probably wouldn’t be left for next inhabitant.
by A verified traveler
Great location
Posted 6 Sep 2024 on HotelsFantastic location with wonderful sea views. The apartment was located near The Strand with a great sea front walking path to cafes and shops. Coles was 1 km away but a pleasant walk. The reception staff were very helpful. The apartment had everything we needed.
Comment from Hotel Management
13 Sep 2024 by Amanda, Hotel Management
Hi Michael, we are glad you enjoyed your stay with us. Hopefully we will see you again in the future.
by A verified traveler
Posted 30 Aug 2024 on Travelocity
Comment from Hotel Management
30 Aug 2024 by Amanda, Hotel Management
I am confused how you can review your stay when you didn't even stay at the property
by A verified traveler
Townsville Gem
Posted 26 Aug 2024 on HotelsA wonderful property in a great location with very helpful and friendly people at the front desk. Definitely would stay here if in Townsville again.
Comment from Hotel Management
30 Aug 2024 by Amanda, Hotel Management
Thank you for your wonderful review. We look forward to welcoming you again in the future
by A verified traveler
Posted 22 Aug 2024
by A verified traveler
Posted 21 Aug 2024 on Wotif
Wad quiet and safe. Unit we stayed jn needs some repairs. Bedding in main room was not comfotable.
Comment from Hotel Management
22 Aug 2024 by Amanda, Hotel Management
Hi Cassandra, sorry your bed was not comfortable we will look into this.
by A verified traveler
Posted 29 Jul 2024
Outstanding property
Comment from Hotel Management
22 Aug 2024 by Amanda, Hotel Management
Hi Louise, we appreciate your fantastic review.
