Ratings based on 552 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Wonderful
Comment from Hotel Management
26 Nov 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Jason, Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs
by A verified traveler
Posted 24 Nov 2024
Hard to fine anything wrong with this property..
Comment from Hotel Management
26 Nov 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Martin, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs
by A verified traveler from Kitchener
Posted 18 Nov 2024
Nice great house keeping
Comment from Hotel Management
22 Nov 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Dough, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St. Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway.It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs
by A verified traveler
Posted 17 Nov 2024
This place is perfectly run. All the staff we’ve interacted with are pleasant. The hotel is clean, quiet & has rooms that offers relaxation. We felt at home. The breakfast is amazing. Everything were cooked in perfection. I totally recommend this place. The highlight of this hotel too is the 1 min distance to the St Jacobs Market.
Comment from Hotel Management
22 Nov 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Mary, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St. Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway.It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs
by A verified traveler
Posted 9 Nov 2024
This was a great location to go tot he St Jacob’s market and to go downtown. It’s also so close to Waterloo, Kitchener and Elora. Overall the hotel was a great stay. The staff were very friendly and helpful. The room was great and clean. We all enjoyed the breakfast as well.
Comment from Hotel Management
12 Nov 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Meighan, Thank you for the 5 star review of our brand new hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs
by A verified traveler
Posted 5 Nov 2024
Very clean and quiet hotel! Our unit was large with a full kitchen and separate living room too. Would definitely stay here in the future!!!
Comment from Hotel Management
12 Nov 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Todd, Thank you for the 5 star review of our brand new hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Barbara, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs
by A verified traveler
Posted 17 Oct 2024
Great hotel with very spacious room. We booked a suit with 1 king bed. It was great. The only down side to our room was that it faced a busy street, so the room was quite noisy. I didn't really hear it, however my wife struggled to sleep. I would recommend staying on the side that faces the Holiday Inn, not the farmers market if you want quiet. Other than that, it was very clean and modern. The breakfast buffet had a good selection and was included. I think our stay was a great value.
Comment from Hotel Management
18 Oct 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Brad,Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed your spacious suite and found our hotel clean, modern, and a great value.We do apologize for the noise from the street that affected your wife’s rest. We understand how important a quiet room is for a good night’s sleep, and we appreciate your helpful suggestion about requesting a room on the opposite side. For future stays, we’d be happy to assist in securing a room in a quieter location to ensure a more peaceful experience.We’re also glad you enjoyed the breakfast buffet and that it added to the overall value of your stay. We hope to welcome you back soon and ensure an even better visit next time!
by A verified traveler
Posted 16 Oct 2024
Loved everything about this hotel! Great room, awesome breakfast and very quiet. Will stay again for sure
Comment from Hotel Management
19 Oct 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello Randy, Thank you for the 5 star review of our brand new hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs
by A verified traveler
Posted 14 Oct 2024
Pool was shared between 2 hotels and too busy
Comment from Hotel Management
15 Oct 2024 by Staybridge Suites – Waterloo/St. Jacobs, Hotel Management
Hello AnneThank you for taking time to provide your feedback about your experience at Holiday Inn Express & Suites Waterloo St. Jacobs! I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future. Please contact the hotel directly to resolve this issue and we will be more than happy to assist. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.Your friend in Hospitality, Holiday Inn Express & Suites Waterloo St. Jacobs--
