Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
The location is great.
by A verified traveler
Posted 26 Nov 2024
Properly maintained. We enjoyed our stay!
Comment from Hotel Management
27 Nov 2024 by Julia, Hotel Management
Thank you for staying with us at Homewood Suites by Hilton Waterloo/St. Jacobs! We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Julia, Hotel Management
Thank you for staying with us at Homewood Suites by Hilton Waterloo/St. Jacobs! We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 21 Nov 2024
Staff were very friendly and helpful.
Comment from Hotel Management
22 Nov 2024 by Chantal - Front Desk, Hotel Management
Thankyou for staying with us at Homewood Suites by Hilton. We appreciate your 4/5 rating. We hope to see you again.
by A verified traveler
Posted 21 Nov 2024
Every associate that i saw there said hello or goid morning or how are you with a smile ...you dont get that much anymore ..it is huge to be acknowleded like that...breakfast was good..easy check in ...i fully recommend staying there
Comment from Hotel Management
21 Nov 2024 by Chantal - Front Desk, Hotel Management
Thankyou for staying with us at Homewood Suites by Hilton. We appreciate your 5/5 rating. We hope to see you again.
by A verified traveler
Posted 21 Nov 2024
Comfortable room.
Comment from Hotel Management
21 Nov 2024 by Julia, Hotel Management
Thank you for staying with us at Homewood Suites by Hilton Waterloo/St. Jacobs! We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Julia, Hotel Management
Thank you for staying with us at Homewood Suites by Hilton Waterloo/St. Jacobs! We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 20 Nov 2024
Quiet, very friendly and helpful staff, great pool and exercise facilities, breakfast options were plentiful and tasty. Staff even had HDMI cord to borrow when asked :)
Comment from Hotel Management
20 Nov 2024 by Keyth, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the quiet atmosphere, our friendly and helpful staff, as well as the pool and exercise facilities. It's great to know that you found our breakfast options plentiful and tasty, and we're glad we could assist with the HDMI cord when you needed it. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 20 Nov 2024
Loved the room layout but do not know why the toilet was so low when comfort height toilets are so prevalent.
Comment from Hotel Management
20 Nov 2024 by Keyth, Hotel Management
Thank you for sharing your feedback! We're so glad you loved the room layout. We understand that the toilet height can be an important factor for comfort, and we appreciate your input. While we strive to provide the best experience for all our guests, we will certainly take your suggestion into consideration as we continue to improve our facilities. We hope to welcome you back again soon!
by A verified traveler from Brampton
Posted 20 Nov 2024
The hotel room was clean and spacious. Service was slow as I had to call several times for a towel.
Comment from Hotel Management
20 Nov 2024 by Keyth, Hotel Management
Thank you for sharing your feedback! We're glad to hear that you found your room clean and spacious. We sincerely apologize for the delay in providing the towel, and we appreciate your patience. We’ll certainly look into this to ensure faster service in the future. We hope to welcome you back soon!
