Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Cannot open a window in the room.
Very rude lady - I called before we arrived and also after our stay and had a "chance" to talk with the same woman. She was not helpful, rude and treated me like a trahs.
Comment from Hotel Management
10 Dec 2024 by Al, Hotel Management
Our apology to you.
by A verified traveler
Posted 9 Dec 2024
The front desk lady was kind but the room was not very clean
Comment from Hotel Management
9 Dec 2024 by AL, Hotel Management
Our apology to you for the condition of your room.
by A verified traveler
Posted 9 Dec 2024
Room was full of roaches, front desk gave us another room on second floor and had the same problem. I’m very disappointed with this property. I do not recommend this property to anyone. Hopefully they can get this resolved soon.
Comment from Hotel Management
9 Dec 2024 by AL, Hotel Management
Our apology for the inconvenience experienced during your stay. We are presently in the process of fumigation so we doing our best to have the matter under control in the shortest possible time.
by A verified traveler
Posted 4 Dec 2024
The property location is great. Right next to Smoky national Park. Perfect place to sleep for the night. Rooms were clean. The night staff at front desk was a bit mean.
Comment from Hotel Management
9 Dec 2024 by AL, Hotel Management
Thanks for staying with us. Our apology to in an unpleasant encounter with our staff.
by A verified traveler
Posted 1 Dec 2024
Friendly staff.
Comment from Hotel Management
1 Dec 2024 by al, Hotel Management
Thanks for your kind recognition of our staffing.
by A verified traveler from Knoxville
Posted 30 Nov 2024
Good clean place no concerns at all, did not try breakfast
Comment from Hotel Management
1 Dec 2024 by AL, Hotel Management
Thanks for your kind review. I will tell you that you would have miss something. On your next trip you can stop in and have our breakfast.
by A verified traveler
Posted 27 Nov 2024
Clean and comfortable for the price.
Comment from Hotel Management
28 Nov 2024 by AL, Hotel Management
Thanks for staying with us.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by AL, Hotel Management
Thanks for sharing your review in one great word. We do look forward to seeing you again.
by A verified traveler
Posted 26 Nov 2024
Friendly staff, Tina was in training, but dealt with me kindly. Morning staff.. Dwayne... friendly and helpful. A couple of things needed attention in the room and he made note of them, hopefully to see them corrected. Close to Cades Cove and shopping.
Comment from Hotel Management
26 Nov 2024 by AL, Hotel Management
Thanks for staying with us. Thanks for pointing out issues that we can address to make ones stay more comfortable.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by AL, Hotel Management
Thanks for staying with us.
