Ratings based on 961 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Owner, Hotel Management
Dear Alexandra, we greatly appreciate your business and feedback! Please visit again soon.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Owner, Hotel Management
Thank you for the 5-star rating! We are happy you enjoyed your stay and hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
The room had an odd smell
Comment from Hotel Management
19 Nov 2024 by Hotel Owner, Hotel Management
We greatly appreciate the kind feedback and are pleased you had a nice stay at our hotel. We look forward to seeing you again soon.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel Owner, Hotel Management
Thank you for your business and feedback!
by A verified traveler
Posted 14 Nov 2024
Overall the hotel is good. Unfortunately, we had these experiences...room safe locked upon arrival. Had to ask about room cleaning, told yes they clean every day but our room was only clean two day of the four nights. we had to bother front desk staff late one night for towels. Found big roach (insect) in room. Showed front desk staff who replied "oh you had a visitor". Was told they would spray but didn't till next day when we were checking out and they sprayed (very smelly) with our clothes in the room. Our access cards had failed us two days of the four nights...quite annoying when you try to enter your room after a long day. We were awaken several mornings between the time of 7am-9am as roofers were on the roof repairing some hurricane damage. Signs in the elevator stated work would begin at 9am but the truth is they began much earlier. Manager informed me that workers ere only to load supplies and equipment before 9am but not work. I shared video with her showing the noise in our room for them. Manager was aware of the above issues and tried to offer compensation (one free night) but later I was told she couldn't as I booked this through Expedia.
Comment from Hotel Management
14 Nov 2024 by Hotel Owner, Hotel Management
We are very sorry you were unhappy with your stay and apologize for any inconvenience. We greatly appreciate your patience and will work on the issues you experienced.
by A verified traveler
Posted 12 Nov 2024
Sofa was dirty when we pulled it out to use as a bed. Had crumbs and an article of clothing from a previous guest. Room also didn’t have pillows or blankets for the sofa bed even though we had booked reservations for 5 people which would necessitate the sofa bed.
Comment from Hotel Management
14 Nov 2024 by Hotel Owner, Hotel Management
Dear Jeffrey, we are very sorry about the issues you experienced during your stay and will address these issues immediately. All sofa bed rooms should include additional pillows and blankets. We apologize that this didn't happen in your room. Thank you for letting us know.
by A verified traveler
Posted 5 Nov 2024
We arrived a little early for check in a 2 pm. Check in was at 3 pm. We returned to the hotel at 3:30 pm and the room still wasn’t ready. We had to wait until after 4 before we could check in.
Comment from Hotel Management
6 Nov 2024 by Hotel Owner, Hotel Management
Dear Rodney, we apologize that your room was not ready upon check-in. This is very unusual and due to a large amount of check-outs that same day. We greatly appreciate your patience, and we hope you enjoyed your stay once you were in the room.
by A verified traveler
Posted 1 Nov 2024
Excellent stay will tecomend
Comment from Hotel Management
4 Nov 2024 by Hotel Owner, Hotel Management
Thank you for your kind feedback! We are very pleased you enjoyed your stay and hope you return soon!
by A verified traveler from Naples
Posted 20 Oct 2024
Wow! What a great room! The bed was comfy, expansive space and even a great seating area!
Comment from Hotel Management
23 Oct 2024 by Hotel Owner, Hotel Management
Dear Lisa, thank you so much for your wonderful feedback! We are pleased you enjoyed the comfortable, spacious accommodations and we hope you visit again soon!
by A verified traveler
Posted 20 Oct 2024
The staff was nice and kind. The room smelled like mildew and mold. But it was booked fulled and room couldnt be changed.
Comment from Hotel Management
23 Oct 2024 by Hotel Owner, Hotel Management
Dear Jamie, thank you for taking the time to review your recent stay at our hotel. While we are pleased you enjoyed the friendly customer service, we regret that you had issues with the room. Unfortunately, our roof was damaged during the hurricane and water got into some of the rooms. We've been working diligently to resolve this and will be getting a complete roof replacement in the next few weeks.
