Ratings based on 420 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 25 Nov 2024
Place was clean. Communication was quick. However the tv had weak connection and we couldn’t watch tv at all our whole stay cause internet wasn’t working. Also the soundproofing is horrible the guests underneath us were partying very loud and music was loud until 430am. We barely slept.
Comment from Hotel Management
26 Nov 2024 by Kris, Hotel Management
Thank you for sharing your feedback. We’re truly sorry for the inconveniences you experienced during your stay. We value your understanding and hope that the resolution we provided was satisfactory. Your experience is important to us, and we appreciate the opportunity to address your concerns.
by A verified traveler from Calgary
Posted 21 Nov 2024
Great location, walking distance to downtown Canmore, great amenities in room, comfortable beds. Hot tub was broken unfortunately - which we planned to be a big part of our stay so that was disappointing.
Comment from Hotel Management
22 Nov 2024 by Ricky, Hotel Management
Hi Niki, Thank you for your review. We are glad to hear that liked the central location of the hotel. We are sorry about the hot tub closure. Hopefully you can enjoy the soak next time you are with us.
by A verified traveler
Posted 19 Nov 2024
The beds were dirty and suspicious of having bed bugs. When we complained and asked to change rooms customer service was poor.
Comment from Hotel Management
25 Nov 2024 by Kris, Hotel Management
Hi Leah,We’re sorry to hear you weren’t satisfied with your room and appreciate you bringing your concerns to our attention. We were glad to relocate you to ensure your peace of mind. As discussed directly, a licensed professional conducted a thorough inspection of the room, and the report confirmed no issues with bed bugs as mentioned in your review.Thank you again for your feedback. We value your input and will continue working to ensure the best possible experience for all our guests.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Milo, Hotel Management
Thank you for your rating! We’re glad you enjoyed your stay.
by A verified traveler
Posted 14 Nov 2024
The one bedroom apartment was exactly what we wanted for our mid-week getaway. We enjoyed a few hikes in the area and it was nice to come back to a comfortable home base. The only really disappointing thing about our stay was that the hot tub was broken and although we were told they were working on fixing it- it didn’t look like anyone was working on it. We booked this place based on looking forward to the hot tub after our hikes but it didn’t open during our stay. Other than that we loved the location and the room was perfect for us.
Comment from Hotel Management
15 Nov 2024 by Ricky, Hotel Management
Hi Carla, Thank you for your kind review. We are glad to hear that you enjoyed the stay with us. We are sorry about the hot tub being unavailable. We are actively working on getting it fixed. We hope that you will enjoy the hot tub next time you are with us.
by A verified traveler
Posted 14 Nov 2024
Everything was easy! Check in was great- clean and comfortable beds.
Comment from Hotel Management
15 Nov 2024 by Ricky, Hotel Management
Hi Sarah, Thank you for your kind review. We are glad to hear that you enjoyed the stay with us. Looking forward to having you again!
by A verified traveler
Posted 11 Nov 2024
Good experience overall, however, hot tub was closed when we visited which was a bummer. One main reason why we chose this place.
Comment from Hotel Management
11 Nov 2024 by Ricky, Hotel Management
Hi Chris, Thank you for your positive review. We are happy to hear that you had a positive experience staying with us. We are sorry that the hot tub broke down during your stay. Hope you will enjoy the hot tub during your next visit.
by A verified traveler
Posted 10 Nov 2024
View was really good
Comment from Hotel Management
11 Nov 2024 by Ricky, Hotel Management
Hi Jaspreet, Thank you for your positive review. We are glad to hear that you enjoyed the stay with us. Looking forward to having you again!
by A verified traveler
Posted 10 Nov 2024
Great place to stay for a big family. Convenient especially if you have small kids
Comment from Hotel Management
11 Nov 2024 by Ricky, Hotel Management
Hi Carla, Thank you for your positive review. We are glad to hear that you enjoyed the stay with us. Looking forward to having you again!
by A verified traveler
Posted 9 Nov 2024
Our only complaint is the hot tub not working
Comment from Hotel Management
11 Nov 2024 by Ricky, Hotel Management
Hi Jennifer, Thank you for your positive review. Looking forward to having you again!
