Ratings based on 406 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Ricky , Hotel Management
Hi Ashley,Thank you for your kind review. We are glad to hear that you enjoyed the stay with us!
by A verified traveler
Posted 29 Oct 2024
A Home Away From Home in Canmore
Our recent stay at Basecamp Suites in Canmore was truly exceptional. The 3-bedroom apartment felt like a cozy home away from home, complete with clean, modern rooms, a well-equipped kitchen, and a stunning hot tub overlooking the Three Sisters.
We've stayed at Basecamp properties before, and this one didn't disappoint. The location is unbeatable, with easy access to downtown Canmore. The only minor drawback is limited parking, especially during peak season. However, the convenience and comfort of the accommodations far outweigh this small inconvenience.
If you're planning a group trip to Canmore, Banff, or Kananaskis, I highly recommend checking out Basecamp Suites. It offers great value, especially considering the peak season rates.
Comment from Hotel Management
1 Nov 2024 by Milo, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the comfort and convenience of Basecamp Suites and felt right at home. We appreciate your recommendation and look forward to welcoming you back for more memorable stays in Canmore!
by A verified traveler
Posted 28 Oct 2024
Easy to check in and check out. We really enjoyed staying for 2 nights. The resort was excellent. I highly recommend…
Comment from Hotel Management
29 Oct 2024 by Ricky, Hotel Management
Hi Rhea, Thank you for your positive review. We are glad to hear that you enjoyed the stay with us. Looking forward to having you again!
by A verified traveler
Posted 26 Oct 2024
We loved our one bedroom apartment! It was spotless, modern and had everything we needed for a comfortable stay. The location is perfect too. We had a minor issue with the pull out sofa bed that was resolved easily. Check in was smooth and the front desk was responsive by text with any questions we had. The reason for the four star rating is because the hot tub was closed for our entire stay and we were disappointed about that. It was one of the reasons we chose this property. Overall we love Basecamp properties and would definitely stay here again.
Comment from Hotel Management
29 Oct 2024 by Ricky, Hotel Management
Hi Anita, Thank you for your positive review. We are glad to hear that you enjoyed the stay with us. We are sorry that our hot tub broke down and was not available during your stay. We hope you can enjoy it next time you are with us!
by A verified traveler
Posted 22 Oct 2024
We enjoyed our stay. It was quiet, clean, the unit had every detail of your stay thought-through and right downtown Canmore. We will return.
Comment from Hotel Management
22 Oct 2024 by Ricky, Hotel Management
Hi Alyona, Thank you for your positive review. We are glad to hear that you enjoyed your stay with us. Looking forward to having you again!
by A verified traveler
Posted 20 Oct 2024
The room and property itself is very nice however the hot tub was broken for the duration of my stay. I received no information from the property prior to my check in and I believe that was done on purpose. When questioned the property stated they had no estimated date for reopening and offered access at another property ( several blocks away). In their communication they also made it clear they would not offer discounts or cancellations due to this. I don’t think the property was upfront and should have provided this information to guests PRIOR to their arrival as I would have cancelled and found a different property that had a functioning hot tub. If the hot tub is important to you I’d highly suggest contacting them prior to your arrival to ensure it is functioning.
Comment from Hotel Management
1 Nov 2024 by Kris, Hotel Management
Thank you for sharing your experience. We're glad you enjoyed the room and property, though we regret the hot tub wasn't available during your stay. We appreciate your feedback and will keep it in mind as we work to improve communication with our guests.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Kris, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear some aspects of your stay didn’t meet expectations. Your input is valuable to us, and we’ll keep it in mind as we work to improve the guest experience.
by A verified traveler
Posted 18 Oct 2024
It was such a well thought out space for a group! It was clean, comfy beds, and a lovely apartment! Everything you needed, except a working hot tub, which was too bad, but it happens!
Comment from Hotel Management
18 Oct 2024 by Basecamp Guest Services, Hotel Management
Hi MichelleThank you for your wonderful review. We are glad to hear you enjoyed our fully equipped suites. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 16 Oct 2024
TV didn’t work and the hot tub was closed. Had to go to a neighbouring resort to use their hot tub. Not ideal.
Comment from Hotel Management
17 Oct 2024 by Kris, Hotel Management
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay and appreciate your understanding
by A verified traveler
Posted 12 Oct 2024
Great use of space. Simple check in process
Comment from Hotel Management
12 Oct 2024 by Basecamp Guest Services, Hotel Management
Hi Michelle We are delighted to hear you enjoyed our fully equipped suites and appreciated our seamless check-in / check-out processes. We can't wait to welcome you back in the future.
