Ratings based on 958 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
I like the staff members all very friendly and helpful
Comment from Hotel Management
4 Nov 2024 by Hampton London City, Hotel Management
Dear Asvini,Thank you so much for your kind words! We're thrilled to hear that you found our staff friendly and helpful. Providing excellent service is a top priority for us, and your feedback means a lot. We hope to welcome you back soon!Kind Regards,
by A verified traveler
Posted 2 Nov 2024
The staff were wonderful, and made such an effort for our son’s birthday. The hotel was incredibly clean and the room was spacious. Close to the tube stations.
Breakfast was very busy (half term), but good choice.
Comment from Hotel Management
2 Nov 2024 by Karthik, Hotel Management
Dear Lorraine, Thank you so much for your kind words! We’re thrilled to hear that our team could make your son’s birthday extra special. It’s wonderful to know you enjoyed the cleanliness, spacious room, and convenient location near the tube stations. We appreciate your patience with the busy breakfast during the half-term and are glad you found a good selection. We look forward to welcoming you and your family back for another memorable stay!
by A verified traveler
Posted 19 Oct 2024
Great location
Comment from Hotel Management
23 Oct 2024 by Sham, Hotel Management
Dear Zowie,Thank you for your wonderful feedback! We’re so glad to hear you enjoyed our great location. It’s always our goal to provide our guests with easy access to nearby attractions and amenities.We appreciate your support and hope to welcome you back soon for another fantastic stay!Best regards,ShamHampton by Hilton London city
by A verified traveler
Posted 18 Oct 2024
Very convenient for the Transportation
Comment from Hotel Management
23 Oct 2024 by Sham, Hotel Management
Dear Arulselvan,Thank you for your kind words! We're thrilled to hear that you found our location very convenient for transportation. We strive to provide easy access to public transit and other travel options for our guests.Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay!Best regards,ShamAssistant Night Manager
by A verified traveler
Posted 17 Oct 2024
I stayed here for a work event. The day I booked- actually two hours later- my location changed 45 min Away and the hotel refused to let me have a refund or change hotels or even to another property of
Theirs. Expedia and the hotel
Both claimed it was up to the other. The smoke alarm went off during the middle of the night. And the air and heat was tricky- kept waking up to no air and a boiling room. Or freezing when I tried to get warm.
We had a few incidents where the elevator got stuck, and a really creepy guy stared at me all the way up the elevator and came to my floor. And the hotel had a strange setup- when trying to get back from the gym I got lost because it’s in a different wing from some rooms. But the staff was super super friendly and accommodating and helpful. The place was very clean other than the sofa thing and headboard which were dusty. The area has a lot of food options, but it was 30 min taxi or Uber from most things in the city I tried to get to and thus an extra expense.
Comment from Hotel Management
26 Oct 2024 by Rakesh Singh, Hotel Management
Dear Anna,Greetings from Hampton by Hilton London City Hotel!First and foremost, I would like to thank you for your kind words about our staff and location. I will be sure to share your positive comments with my team.We sincerely apologize for the cleanliness issues you experienced during your stay. Please know that your feedback will be shared with our housekeeping team to ensure we improve in this area.Regarding the recent fire alarm activation, it was triggered by one of the detectors. As part of our health and safety compliance, it is mandatory to evacuate the premises in such situations. We appreciate your understanding in this matter.I’m also sorry to hear about the elevator getting stuck. Your safety and security are our utmost priority, and I assure you that we are taking this matter seriously.My dedicated front office team and I are eagerly awaiting the opportunity to offer you a memorable experience during your upcoming stay with us. If there is anything specific we can do to enhance your visit, please do not hesitate to let us know.Thank you once again for your valuable feedback. We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 10 Oct 2024
Great hotel ! Staff so professional and helpful. Other than having to wait for my room for 25 minutes after check in … the entire experience was perfect!
Comment from Hotel Management
12 Oct 2024 by Hampton London City, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you found our staff professional and helpful. We apologize for the wait you experienced at check-in, but we're glad that the rest of your stay was perfect. We hope to welcome you back soon for another great experience
by A verified traveler
Posted 8 Oct 2024
Good place to stay
Comment from Hotel Management
9 Oct 2024 by Sham, Hotel Management
Dear Ali,Thank you so much for your fantastic feedback! We’re thrilled to hear that you consider our hotel is a good place to stay. Your words mean a lot to us and serve as a great motivation for our team.We’re committed to providing exceptional service and creating memorable experiences for our guests. If there’s anything we can do to enhance your next visit, please let us know.We can’t wait to welcome you back!Warm regards,ShamAssistant night manager
by A verified traveler
Posted 7 Oct 2024
Hotel was highly average. Surrounding area was quite run down.
Comment from Hotel Management
12 Oct 2024 by Hampton London City, Hotel Management
Thank you for your feedback. We're sorry to hear that you found your stay to be average. However, we want to highlight that our hotel is centrally located, just a short distance from Tower Bridge and many other attractions. We appreciate your comments and hope to provide you with a better experience on your next visit.
by A verified traveler
Posted 7 Oct 2024
The property was very clean. The staff was very nice and helpful.
Comment from Hotel Management
9 Oct 2024 by Sham, Hotel Management
Dear Daphne,Thank you for your kind words! We’re delighted to hear that you found our property clean and that our staff provided you with helpful service.Our team works hard to create a welcoming environment, and it’s wonderful to know their efforts made a positive impact on your stay.We hope to welcome you back soon for another enjoyable experience!Best regards,ShamAssistant Night Manager
by A verified traveler
Posted 7 Oct 2024
The staff was very nice and helpful.
Comment from Hotel Management
9 Oct 2024 by Sham, Hotel Management
Dear Daphne,Thank you for sharing your experience with us! We’re thrilled to hear that our staff made a positive impression during your stay.Providing helpful and friendly service is a top priority for us, and your feedback reinforces our commitment to excellent guest experiences.We hope to have the pleasure of welcoming you back soon!Regards,Sham Assistant Night Manager
