Ratings based on 295 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Clean and spacious garden room with really friendly and helpful staff. Beautiful hotel and gardens with great facilities
Comment from Hotel Management
22 Nov 2024 by Yves-Marie Guguen, directeur., Hotel Management
Dear Adrian,Thank you for your fantastic review! We are thrilled to hear that you enjoyed the cleanliness and spaciousness of our garden room, as well as the beauty of our hotel and gardens. It’s wonderful to know that our team made a positive impression with their friendliness and helpfulness.We look forward to welcoming you again for another memorable stay.Best regards,
by A verified traveler
Posted 3 Oct 2024
Beautiful property
Comment from Hotel Management
8 Oct 2024 by Yves-Marie Guguen, Hotel Management
Dear Madam,Thank you very much for your rating and your comment about our property! We are delighted to hear that you found our establishment beautiful.We would love to welcome you back and provide you with an even more enjoyable experience during your next stay.Best regards,
by A verified traveler
Posted 19 Sep 2024
You are not in the hotel in the back somewhere
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Yves-Marie Guguen, Hotel Management
Merci beaucoup pour votre excellente note de 5/5 ! Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Au plaisir de vous accueillir à nouveau prochainement !
by A verified traveler
Disappointing
Posted 19 Aug 2024 on HotelsWe shave stayed at this hotel for many years now and every year it's a little bit worse. on the positive side, there are many friendly and hard-working staff, but the property itself is in decline. We stayed in a Manor Suite. The wardrobe was too narrow to accommodate the width of their coathangers and kept getting jammed, the table outside dripped rust onto my new skirt and I can't shift the stains, the lounge furniture was covered in stains from the spillages of former guests and they appear to be ruuning out of water for the bedside tables - on the first day 2 tiny bottles, then one tiny bottle between us for 2 nights , finishing with no water at all on the last night. The outdoor bar would be nice if the cushions out their weren't covered in bird droppings. We booked a table outside at their restaurant, but when we arrived, they told us outside wan't available, but the inside restaurant had no atmosphere and smelt of stale food so we left. The guys next door to us had dogs - we like dogs but they elected to poop just outside our front door and it was left like that for the rest of our stay - no attempt to clean up the frontage or lawn.
Comment from Hotel Management
20 Aug 2024 by Yves-Marie Guguen, directeur., Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your recent stay did not meet your expectations, especially after many years of choosing our hotel. Please accept my sincere apologies for the inconveniences you experienced.We pride ourselves on the quality of our service, and it is clear that we fell short during your visit. Your comments regarding the wardrobe, the stained furniture, and the condition of the outdoor areas, including the bar and lawn, are all concerns that we take very seriously. I assure you that we are addressing these issues immediately with our team to prevent them from recurring in the future.I am particularly disheartened to hear about the challenges you faced at our restaurant. We strive to create a welcoming atmosphere, both indoors and outdoors if the weather is fine, and it is disappointing that we failed to do so during your meal. Your feedback regarding the cleanliness and the situation with the neighboring guests’ dogs will also be thoroughly reviewed.Please know that your experience is not reflective of the standards we aim to uphold. We value your loyalty and would like the opportunity to make this right. If you plan to return, I would be grateful if you could contact me directly so that I can personally ensure that your next stay is comfortable and enjoyable.Thank you again for your honest feedback, and I hope we have the opportunity to restore your trust in us.Warm regards,
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
12 Jul 2024 by Yves-Marie Guguen, Hotel Management
Cher Ignacio,Merci beaucoup pour votre retour. Votre satisfaction est notre plus grande récompense et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Bien cordialement,
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by Yves-Marie Guguen, directeur., Hotel Management
Cher Monsieur,Nous vous remercions chaleureusement pour votre récent séjour dans notre hôtel et pour la bonne note que vous avez laissée sur notre site. Votre satisfaction est notre priorité et nous sommes ravis de savoir que vous avez passé un agréable moment chez nous.Vos commentaires positifs sont une grande source de motivation pour toute notre équipe et nous encouragent à continuer à offrir un service de qualité.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,
by A verified traveler
Posted 1 Jun 2024
Rooms were weird
Comment from Hotel Management
20 Aug 2024 by Yves-Marie Guguen, directeur., Hotel Management
Dear Guest,Thank you for sharing your thoughts about your stay. I'm sorry to hear that the room did not meet your expectations. We strive to create a comfortable and welcoming environment for all our guests, so it's concerning to hear that you found the room arrangement unusual.If you have any specific details about what you found odd or suggestions on how we could improve, I would greatly appreciate your feedback. This will help us enhance the experience for future guests.Thank you again for your review, and I hope we have the opportunity to welcome you back in the future.Warm regards,
by A verified traveler
Keith & Glynne trip
Posted 14 Jun 2023 on HotelsExcellent hotel. Wonderful place. Service, food and accommodation all first rate
Comment from Hotel Management
17 Jul 2023 by Yves-Marie Guguen, Hotel Management
Dear Sir,Thank you very much for your feedback.I'm glad you enjoyed your stay and the establishment.We remain at your disposal.Excellent day.Best regards.
by A verified traveler
Great hotel
Posted 23 May 2023 on HotelsFabulous hotel to stay in. Great staff and great service
Comment from Hotel Management
17 Jul 2023 by Yves-Marie Guguen, Hotel Management
Dear Sir,Thank you very much for your feedback.I'm glad you enjoyed your stay and the establishment.We remain at your disposal.Excellent day.Best regards.
