Ratings based on 268 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Smells
Posted 31 Jul 2024 on HotelsFelt overpriced for the quality. Location was average, 3rd floor heavily smelled in the hallway.
Comment from Hotel Management
31 Jul 2024 by EM, Hotel Management
Nous sommes désolés que vous n'avez pas trouve la qualité souhaitée Nous espérons de vous revoir dans notre établissement
by A verified traveler
Posted 7 Mar 2023
The shower was broken the shower head was falling out of the wall
Comment from Hotel Management
7 Mar 2023 by em, Hotel Management
Nous vous remercions pour votre avis
by A verified traveler
Posted 26 Jun 2022
I really like the hotel. It's very clean and good price.
Comment from Hotel Management
28 Jun 2022 by em, Hotel Management
Many thanks for this feedback
Hope to see you again
by A verified traveler
Terrible
Posted 18 Oct 2021 on Hotelsby A verified traveler
Posted 27 Sep 2021
Good new hotel. Well located in the center, near a mall, supermarket, restaurants and other facilities. The 3 persons room was spacious and with comfortable beds.
Comment from Hotel Management
6 Oct 2021 by EM, Hotel Management
Many thanks for this feed back
Best regards
by A verified traveler
Posted 12 Aug 2019
It seems decently clean, but no additional hand soap for the handwashing area. Was told to use dispenser for soap in the shower (this is not common hospitality in the USA where I’m from, so it could simply be a cultural difference in hospitality, yet I feel the need to express my thoughts around this). They have no ice, and no refrigerator. So in a sense, you do get what you pay for. On the plus side, traveling with my parents, grandmother, and two young children, this is a really good price for rooms with one double bed and one twin bed. The showers also have a lower holder for the shower head for smaller people like children. Wish there was a tub, as my 13 mo old son didn’t like the shower and he usually likes to play in water (bath and shower), but it is a different place and across the globe for us so can’t blame the hotel for that. One of the rooms we booked (the one for my parents and grandmother) had a clogged sink, on another down side. Lastly, the receptionist was nice, at first, but when asking about some of these things, he seemed irritated (I’m guessing because my husband already asked one of the same questions, about the hand soap, but could have considered that maybe there could have been a misunderstanding so wanted to verify about hand soap vs soap available for showering). The receptionist also left shortly after this encounter, and our room had a TV issue that we couldn’t resolve. All in all, I rate this place just so-so - some goods and some bads.
Comment from Hotel Management
16 Aug 2019 by Xavier, Hotel Management
Goof afternoon,
We are surprised for this feed back .
The manager spoke to you several times and you said that everething was very well !!
No, no ice machines here in the hotels in France .
I know this is usual in America like fridge in the rooms .
Even , you came nearly 1 hour too late at breakfast and the manager was still waiting for you and you get your breakfast buffet . You appreciated and told this to the manager !!!
So why this bad feed back ?
many thanks in advance to give a real feed back
Best regards and hope to see you again here for a new visit in Tourcoing
Recommended
for Everyoneby A verified traveler from London
Very central
Posted 17 Sep 2018Good, practical hotel. Ideal for stopover. No frills.
Comment from Hotel Management
19 Sep 2018 by E M , Hotel Management
Many thanks for this feed back
Best regards
Recommended
for Getaway With Friendsby A verified traveler
Short stay (1 night)
Posted 28 Jan 2018 on HotelsHotel good location for end of tram to Lille and access to local facilities. Have stayed here before and would again. Clean, efficient, friendly hotel with breakfast. Rooms quite small but do the job.
Recommended
for Everyoneby A verified traveler
Great place to stay, simple, clean and friendly
Posted 1 Oct 2017 on WotifGreat hotel and great approach to booking and checking in
Recommended
for Everyoneby A verified traveler from surrey
Basic but clean and friendly
Posted 3 Aug 2017The hotel is in a commercial area so not much happening. It was clean comfy beds, helpful staff. Breakfast was real value for money nothing fancy but the coffee was great! Would recommend for a couple of nights stay if travelling on somewhere. The only problem we had was finding somewhere to park.
