Ratings based on 575 Verified Reviews

3.3 out of 5
80% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from London

Posted 21 May 2024
The gate doesn’t lock at night! Main door covering room 17 @ 18 is not working always open, room 17 door doesnt shut easily, maid cleaned the room but didn’t shut room. No A/C working, tv channels only in French, bath very small. Not enough space to swing a cat, pillows are only for baby usage very small (useless)
Comment from Hotel Management
15 Jun 2024 by lili, Hotel Management
Chère cliente, Nous vous remercions d'avoir pris le temps d'évaluer votre séjour dans notre établissement. Nous sommes sincèrement désolés que vous n'ayez pas été satisfaite. Bien cordialement.
4 out of 5
by A verified traveler

Posted 19 Apr 2023 on Hotels
Fair noisy
Comment from Hotel Management
28 Apr 2023 by lili, Hotel Management
Chère cliente,Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires à la suite de votre séjour dans notre établissement.Bien cordialement.
3 out of 5
by A verified traveler

Posted 3 Jun 2021 on Hotels
Comment from Hotel Management
4 Jun 2021 by Nicolas, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire part de votre avis à la suite de votre séjour dans notre établissement. Cordialement.
3 out of 5
by A verified traveler

Posted 4 Jun 2019 on Hotels
Hotel room was very small with limited room. The bathroom was a module no bigger than that in a caravan. The whole bathroom gets wet when showering. Its a squeeze between the bed and the bathroom door, which when opening hits the bed. The hotel is in an isolated area, away from restaurants (except McDonalds) and not near public transport. Other nearby hotels have security fences and the lack of fence worried us, but we did not encounter any issues. The hotel is used by tradesman and travelling workers - not an issue, however, used because their company provides them with cheap and basic rooms. Cleaners are not friendly or courteous and appeared as though we were not there, forgetting that we were guests and providing them their salary and a job. Reception is open on limited hours and not onsite, but we had not issue. A small, cheap, very basic room for a night - its ok. We had three nights, two nights too much!!
Comment from Hotel Management
4 Jun 2019 by Nicolas, Hotel Management
Dear Customer, We thank you for taking the time to leave us your opinion after your stay at our hotel. We are sorry that we were not happy with the size and layout of our rooms. The Campanile restaurant is right next to the hotel, opposite Mc Donald's and a Vietnamese restaurant. The nearest bus station is 300 meters from the hotel entrance. Feel free to ask for information from our reception team who will be happy to bring you the answers to your needs. Best regards.
4 out of 5
by A verified traveler

Good Service

Posted 2 Dec 2018 on Hotels
Stay for four nights. Good price and get what you paid for. Counter staff provided good service. We suffered a car crash in Toulousse and that left us a poor experience.
Comment from Hotel Management
3 Dec 2018 by Nicolas, Hotel Management
Dear guest, Thank you for your comment after your stay at the Premiere Classe Hotel L'Union. Hope too see you again. Best regards,
5 out of 5
by A verified traveler from Uk

Posted 12 Nov 2018
Good clean hotel...it was great for our needs...stop off overnight...some good restaurants within walking distance. Would definitely use this one again.
Comment from Hotel Management
16 Nov 2018 by Nicolas, Hotel Management
Chère cliente, Nous sommes ravis de votre satisfaction, et vous remercions d'avoir pris le temps de partager votre expérience. Ce sera un plaisir de vous recevoir de nouveau dans notre hôtel. Cordialement,
1 out of 5
by A verified traveler

Posted 27 Jul 2017 on Hotels
The room was at the back of reception. It looked like a staff room. The door was rotting, the shower was broken, and the room looked onto a open field with no security. My bonus night was wasted. The wifi was intermittent, more often off than on.
Comment from Hotel Management
9 May 2019 by Nicolas, Hotel Management
Cher client, Merci d'avoir pris le temps de nous laisser votre avis à la suite de votre séjour dans notre établissement. Cordialement.
1 out of 5
by A verified traveler

non smoking rooms non existent!

Posted 19 Dec 2016
We paid for non smoking rooms, but got rooms that were smoke filled. Nothing staff could do for us. Many other problems, just steer clear of this place, find an IBIS or F1 or sleep in your car, it will be better. WIFI was not usable, too slow, bad connections.
Comment from Hotel Management
16 Jan 2017 by Céline-réceptionniste HOTEL PREMIÈRE CLASSE L'UNIO, Hotel Management
Dear customer, Our hotel is a non smoking establishment but some customers don't respect this rule and we are sorry for that We take into account your remark regarding the wifi connection in order to provide a better quality. In hope that you will find a hotel at your convenience Best regards
3 out of 5
by Timothy from Burnley

Overnight stop

Posted 19 Mar 2016 on Hotels
Just an overnight stop. Did not need anything better.
Comment from Hotel Management
9 May 2019 by Nicolas, Hotel Management
Cher client, Merci d'avoir pris le temps de nous laisser votre avis à la suite de votre séjour dans notre établissement. Cordialement.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Aug 2024 on Hotels
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