Ratings based on 481 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Best staff at reception helped us so much.
by A verified traveler
Posted 24 Oct 2024
The AC did not work at all. Hallways smell terrible. The tv did not work. The telephone did not work to call the reception. The bed sofa was missing sheets/blanket. Absolutely terrible. Don’t waste your money here. Finally when we went to the parking they were cleaning the septic tank.. so the goodbye was very stinky. Do not recommend this place!
Comment from Hotel Management
28 Oct 2024 by Mercure Toulouse Centre Compans, Hotel Management
Dear Margarita, Thank you for your feedback, and we’re sorry to hear that your stay did not meet your expectations. Regarding the sofa bed, our team was not informed that you needed it set up in both rooms; however, we would have been happy to assist if requested. For the television, it appears the remote control batteries had run out, and we apologize for that oversight. As for the air conditioning, as explained during your call to the front desk, it was set to heating mode due to the outdoor temperatures. Please remember that we have a team available 24/7 to respond to any guest needs. We take your comments seriously and are committed to improving our service.We hope to have the pleasure of welcoming you again to regain your trust.
by A verified traveler from reading
Posted 10 Sep 2024
As with all Accor hotels I stayed in, super clean and comfortable hotel.
Bed was a dream, so comfy it was instant sleep as soon as I put my head on the pillow.
Room was spacious.
The room had a kettle and some instant coffee and tea bags available if you were desparate for a hot drink. A coffee shop is only 5 minutes away for higher quality coffee.
Breakfast price I found it too high, again local cafe and food court available 2 minutes walk from the hotel.
Reception stafd super friendly and accomodating. The lobby is spacious, you can socialise well if you are a biggrr group.
The bus to the Airport stops a 1 minute walk to the left of the hotel exit, metro line and other bus connections again 1minute walk away.
5minutes walk and a local park and the Japanese gardens are available for a quiet reflective space.
Superb for groups as well as solo travellers.
Comment from Hotel Management
23 Sep 2024 by Mercure Toulouse Centre Compans, Hotel Management
We would like to thank you warmly for your complimentary comment.We are delighted to hear that your stay lived up to your expectations. Our team strives every day to make our guests' experience as pleasant as possible, and your words encourage us to continue doing so. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Mercure Toulouse Centre Compans, Hotel Management
Sibel, Je vous remercie d’avoir pris le temps de partager vos impressions à la suite de votre séjour au Mercure Toulouse Centre Compans Caffarelli.Je suis navré de lire que votre expérience n'a pas été à la hauteur de vos attentes.J’attache beaucoup d'importance à la satisfaction de nos clients. Aussi, je vous serais reconnaissant si vous pouviez nous donner un peu plus de détails sur les raisons de votre mécontentement afin d'y remédier et de vous apporter les réponses les plus pertinentes.Nous espérons regagner votre confiance lors d’un prochain séjour.Lionel BouchandDirecteur Général
by A verified traveler
Posted 5 Sep 2024
A great hotel with very secure parking and in a fantastic location
Comment from Hotel Management
9 Sep 2024 by Mercure Toulouse Centre Compans, Hotel Management
Bonjour Paul, Merci pour votre recommandation ! Nous sommes heureux que notre emplacement ainsi que notre parking sécurisé vous aient plu. Au plaisir de vous accueillir à nouveau,Lionel Bouchand, directeur général
by A verified traveler
Posted 5 Aug 2024 on Hotels
Really lovely hotel in a great location. Reception staff were extremely welcoming and helpful.
by A verified traveler
Posted 29 Jul 2024 on Hotels
by A verified traveler
Posted 26 Jul 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024
by A verified traveler
Posted 20 Jul 2024
