Ratings based on 501 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
This property is peerless for the price, central location and great accessibility to the métro and inter-city station. There is even a supermarché just next to the property. It is about a 20- min leisurely walk to Capitole.
The room is clean , large and heating is more than adequate for winter.
There is a kitchenette with mini fridge, microwave oven.
The front desk is extremely helpful and polite. English speakiers need not worry as the staff communicate well in English.
Comment from Hotel Management
20 Dec 2024 by Citadines Team, Hotel Management
Dear Roger Etienne,Thank you very much for sharing your positive feedback, we are glad to read that you enjoyed your stay with us.We hope to have the pleasure to welcome you again in the nearest future.Kind regards,
by A verified traveler
Posted 15 Oct 2024
The room would get very hot at night but hotel controls the temperatures! Do not like hotels like that! If I need cool temps I should get that! No housekeeping service. Toilet seperate from bathroom and at entrance of the room. Front desk not helpful. Couldn’t even direct me to a decent cafe for breakfast.
Not good place!!!
Comment from Hotel Management
23 Oct 2024 by Citadines Team, Hotel Management
Dear Elsa,We are sorry to read that you were not satisfied of your stay.Regards,
by A verified traveler
Good
Posted 1 Oct 2024 on HotelsWell located, very easy to walk around. The rooms were clean and small. I also liked the breakfast. The staff were friendly as well.
Comment from Hotel Management
2 Oct 2024 by Citadines Team, Hotel Management
Dear Marcelo,thank you so much for your positive comment !we are glad to see you enjoyed your stay and we hope to welcome you back shorthly,Regards,
by A verified traveler
Posted 28 Sep 2024 on Hotels
Bed was not properly made, we were uncomfortably laying on the plastic layer before realising there were more sheets but has not been properly put on the bed. Additionally the sheets were not clean and had hairs on them.
Furnishings were tired, the bedside lamps hung loosely on the wall and the smell of the rooms left something to be desired, perhaps some air freshener. Air conditioned was very loud and could only push out hot air.
Check in experience was frustrating and slow but largely due to language barriers despite the property purporting to have English speaking staff. Our room was in a separate building and staff left us to find it with little helpful directions or assistance. We were also not informed of window cleaning taken place in our rooms during our stay.
Location was very central but not the most safe.
Comment from Hotel Management
2 Oct 2024 by Citadines Team, Hotel Management
Dear Joseph,Please accept our apologies for not having meet your expectations. Your comments will help us to improve our guest service and we take note of your remarks.We hope to have a chance to welcome you back in better conditions.Best regards
by A verified traveler
Suitable location, dim room
Posted 21 Sep 2024 on HotelsLocation is very handy to the central part of Toulouse. Supermarket next door, and Place Wilson a few minutes walk. The room was basic with limited light but ok if you just went a bed, bathroom and simple kitchenette. Only one lot of housekeeping for my stay (6 nights).
Comment from Hotel Management
2 Oct 2024 by Citadines Team, Hotel Management
Dear Kate,thank your for your comment. Aparthotel concept is to provide only one cleaning per week for stay more longer than 6 nights. However, you can have a free access to our comfort corner if you need fresh towels or something other. We hope to welcome you again, Regards
by A verified traveler from Bellevue
Posted 7 Sep 2024
Nice place in the center of town. The apartments are nice, well provisioned and the staff was excellent. It’s in the center of town and very walkable.
If you need parking, you will most likely need to use public parking and it costs 31 euro a day. It’s close and convenient but a bit expensive.
Comment from Hotel Management
9 Sep 2024 by Citadines Team, Hotel Management
Dear Scott,Thank you very much for sharing your positive feedback. Your compliments will be shared with the entire team ! Concerning the parking, we are glad to inform you that we have a parking space for small cars only at 16 per day.We hope to have the pleasure to welcome you again in the nearest future.Kind regards
by A verified traveler
Posted 14 Jul 2024
Nice Hotel
Comment from Hotel Management
15 Jul 2024 by Citadines Team, Hotel Management
Dear Joachim,Thank you for your positive comment !Kind regards,
by A verified traveler
Posted 4 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Citadines Team, Hotel Management
Dear Pui Ki,Thank you very much for the 10/10 !W are glad to know that you enjoyed your stay with us.Kind regards,
by A verified traveler
Posted 26 May 2024 on Hotels
Great location. Away from main tourist spots but most are easily reached by walking or subway
Hotel room is tiny but will maintained and very clean
Comment from Hotel Management
27 May 2024 by Citadines Team, Hotel Management
Dear Maureen,Thank you very much for sharing your positive feedback !Kind regards,
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
27 May 2024 by Citadines Team, Hotel Management
Dear Samantha,Thank you very much for this good rate at 5/5 !We hope to have the pleasure to welcome you again !Kind regards
