Ratings based on 426 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2023
Comment from Hotel Management
11 Sep 2023 by La Réception, Hotel Management
cher Ashwin,Nous vous remercions de nous avoir fait part de votre expérience chez Appart’City.Nous sommes heureux de lire que vous avez passé un agréable séjour à l’Appart'City Toulouse Purpan .Nos équipes ont à cœur d’enchanter les clients et de leur offrir une expérience unique : vos précieux commentaires sont une récompense !Dans l’attente du plaisir de vous accueillir à nouveau chez Appart’City, nous vous prions de recevoir, nos chaleureuses salutations.L’équipe de l’Appart'City Toulouse Purpan
by A verified traveler
Two surprises
Posted 25 Jun 2023 on HotelsWe were surprised at how remote the hotel was. Taxi cost 25Euros from train station to this hotel and then, without a car, there was no food nearby except the 10E pizzas (tasty) the hotel offered and 5E beer. there was free transport to the airport. breakfast is not free, but 12.50Euros. Another surprise was that to use the kitchen in your room, there was an additional 10E charge.
Comment from Hotel Management
11 Sep 2023 by La Réception, Hotel Management
hello, we are sorry that you found our hotel isolated. We offer a free shuttle service to the airport for easy travel. We also offer tasty pizzas at an affordable price for meals. Breakfast is charged separately to provide more flexibility. We take note of your comments about the additional charge to use the kitchen, but this only applies if you do not clean the kitchen if you have used it. Thank you for sharing your concerns with us.Sincerely, The Appart'City Toulouse Purpan team
by A verified traveler
Posted 14 Jul 2022
Booked this property solely for the free airport shuttle. Confirmed the night before but then was told the next morning it was unavailable. Had to pay 30 euros for a cab. Lights in room didn’t work and neither did the front gate. Do not recommend.
Comment from Hotel Management
29 Jul 2022 by The Appart'City Toulouse Purpan Team, Hotel Management
Good morning Robert,
Thank you for sharing your opinion and appreciation.
Thank you for these few lines concerning your stay in our hotel. We are sorry for the shortcomings that you noted on the premises.
We have taken note of your feedback regarding the comfort of the room. We will improve.
We hope to have the pleasure of welcoming you once again, for the chance to offer you a better experience.
Best regards
by A verified traveler
Posted 15 Sep 2021
Nice and pleasant place to stay, they have a quick Check-in and Check-out process. Reception was able to respond to all questions.
Things to consider:
- Make sure you ask the receptionist if all good with your booking, at the time I checked in they did not charge the City tax of about 11 euros if you do not pay it it will happens that you will not be able to access your room.
- If you do not speak French try to express it at first when at reception.
Overall experience was good.
by A verified traveler
Shuttle business hours only
Posted 28 Feb 2020 on HotelsI have just one complaint: The airport shuttle works on business hours only. I needed to pay 28Euros for a cab to the airport in the early morning hours
by A verified traveler
Posted 26 Nov 2019 on Hotels
by A verified traveler
Posted 19 Oct 2019 on Hotels
Recommended
for Everyoneby A verified traveler from Ireland
Very good value for money
Posted 21 Mar 2018This hotel is very handy for the airport. Staff were very welcoming & room was spacious & even small kitchenette. However the air conditioning system on the balcony is very noisy but that may not bother most people.
Also no hairdryer in the room which was a bit of a nuisance. But overall I'd definitely recommend
Recommended
for Everyoneby A verified traveler
nice hotel but very far from any commerce
Posted 14 Nov 2017
Pros: calm
Location: bakery - markets
good experience. but it was hard for us as we dont have car to go and buy our dayly needed things
Recommended
for Everyoneby A verified traveler from Toulouse
Posted 16 Sep 2017
Reallly nice people, really nice hotel. The services were great, but nobody helped me with my luggage. Breakfast was really complete.
