Ratings based on 117 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
The front desk hours were not very consistent. They were closed intermittently throughout the day. My electricity went out on one side of the townhome. The stairs were old/loud when walking up and down.
I did like that they had a full kitchen with dishes and pots/plans which is great for long stays for families.
Comment from Hotel Management
4 Sep 2024 by La réception de L'appart'City , Hotel Management
Bonjour Lisa, Nos horaires d'ouverture sont indiquées sur le document remis à l'accueil au moment de votre arrivée, sur notre site internet ainsi que sur notre porte d'entrée. Nous sommes ouverts pendant l'été en semaine sans interruption de 7h à 21h. Le samedi de 8h à 12h puis de 15h à 21h et enfin le dimanche et les jours fériés de 8h à 12h et de 15h à 18h. Nous restons joignables par téléphone pendant les horaires de coupure et nous répondons également au mail. Les pannes de courant peuvent intervenir partout dans notre hôtel comme dans votre domicile personnel. Nous ne pouvons malheureusement pas les prévoir. Bien heureusement, cette coupure n'a duré que quelques instants mais nous nous excusons si cela vous a incommodé. Nos escaliers sont en effet en bois, ce qui explique qu'ils peuvent craquer . Nous sommes ravis de lire que votre séjour en famille s'est toutefois bien déroulé et que nos équipements vous ont ravis.Nous espérons vous revoir prochainement. Cordialement, La réception
by A verified traveler
Posted 20 Mar 2022 on Hotels
Comment from Hotel Management
21 Mar 2022 by Céline , Hotel Management
Dear Sir, We thank you for your very nice rating. We hope to see you again for your next trip in Toulouse ! Best regards, all Saint-Simon Appart'City team
by A verified traveler
All good👍
Posted 16 Dec 2021 on HotelsHad a great stay here. Apts are huge and would easily accommodate a family of 4. Nice living area with kitchenette.
by A verified traveler
Toulouse
Posted 29 Aug 2021 on HotelsThe 3 bed property was well laid out but the kitchen could've been better equipped, unfortunately was either one of their older or less used units and although the bed, sinks, toilets etc were clean the walls had not seen paint or a good wipe down in years and there were cobwebs and dust in all the corners. The walls had evidence of many dead insects squashed across them as they had not been wiped down often enough. The apartment smelt strongly of smoke despite it being banned inside, when brought to their attention the staff were very helpful nonetheless and provided a fumigator which helped a little. A 2 bedroom unit was offered and although this looked cleaner and newer it didnt meet our needs so we stayed with the 3 bed. In all honesty the 3 bed unit just needs the scheduled overhaul and modernisation that Apart'City have planned. The pool is lovely on a warm day and I would recommend a car as it is a 30-45 minute ride to central Toulouse with 3 changes and the last bus back is at 2100.
Comment from Hotel Management
30 Aug 2021 by Céline/ Front Desk, Hotel Management
Dear CityGuest, we thank you for your review which help us to improve our quality of service. We notify all your remarks that we will communicate to our technical and cleaning services in order to bring some freshness in the apartment occupied.We hope to see you again.Have a nice end of summer.Best regards The Front Desk
by A verified traveler
Cheap but no service
Posted 16 Sep 2018 on HotelsWe booked a villa for 7 people, but the hotel prepared us a villa with 3 bedrooms but without sofa bed. We had to call the receptionist several times to get a key for a pillow and blanket from another villa ourselves.
But we can’t complaint more as the price rate is really cheap.
Comment from Hotel Management
20 Sep 2018 by The Manager, Hotel Management
Dear guest,
We thank you for spending time to leave your feelings about your stay in our residence.
We are really sorry that you din't find the comfort that you expected.
In all our appartments we have a blanket and pillows for every bed and for sofas also but if guests need extras, they have to inform us.Regarding our opening hours, we are open from Monday to Friday from 9 am to 12 am and from 3 pm to 7 pm, as it's written on Internet.
See you soon in Appart'City
Best regards
Recommended
for Familiesby A verified traveler from London
Good apartments close to metro terminus
Posted 22 Aug 2016
Pros: Spacious, clean and pleasant apartment. Good facilities including an excellent outdoor pool.
Location: Close to a metro terminus, so short metro ride into the beautiful centre of Toulouse.
The staff and in particular the reception staff were excellent. They were particularly helpful when we neede help with a problem with our hire car. I can highly commend them for the service they provided to my family in a difficult situation.
by A verified traveler from Zurich area, Switzerland
Nice apartment-hotel if you know what that means
Posted 19 Jun 2015
Pros: The size of the apartment.
Cons: The staff could be there on Sunday and tell you there are no restaurants nearby but where you could buy some food, or leave a note.
Location: The location is the worst part. There are no restaurants nearby, no place to visit, no place for a walk.There is a Carrefour within driving distance.
The exterior of the buildings is pretty and well maintained. The interior of our apartment was clean and nice but the bed was hard. It was a nasty surprise to get there on Sunday morning and find the lobby locked, no personnel, no place to sit, no instructions about what one could do until the room was available, no help from the emergency number. We found that there is no restaurant except McDonald's anywhere around and that the Carrefour was closed.
Recommended
for Everyoneby LA from Surrey
Nice simple accommodation.
Posted 5 Mar 2013Much bigger than we expected over two floors, it is in a nice quiet area. Despite expedia stating there is daily cleaning the cleaning staff do not work over weekends and the reception is shut all day Sunday, so there is a big lack of attention to detail. But overall better than expected and very competitively priced. Plus there is wifi, whereas the website says ethernet cable so that was a bonus.
by We would return
Posted 18 Sep 2012 on Hotels
Ok but it is required of you to maintain cleaning of the Kitchen etc, No cleaning products provided. Maintanance needed updating. dishwasher door broken, two sinks. blocked. shower attachment off the wall.Staff very accommodating and hard workers. cat friendly.
Recommended
for Business Travelersby GusWorldTraveler
Business at Meteo France
Posted 1 Jul 2012 on OrbitzI had a very positive experience during my 5-day stay. I had a spacious villa with 2 bedrooms (1 room with a queen bed, another with 2 twin beds) as well as the bathroom upstairs, while downstairs I had a living room, a fully equiped kitchen, and another bathroom with a shower. This is far more space than what you can get for the same price at a typical hotel in Toulouse. I was offered the option of continental breakfast in my villa for 8 euros per day, which consisted of bread & croissants, jelly & butter, cereal, milk and orange juice. It was setup in my villa's dining table & refrigerator every night around 7 pm for breakfast on the next day. They also offered some lunch boxes. The villas have free wireless internet. Staff was English-speaking, extremely friendly and accomodating. They were always inquiring whether I needed anything else. Perhaps the trickiest thing about Park & Suites Saint Simon is its location. For me, it was perfect because it was a quick 20-minute walk to my conference venue. If you have your own car, then the location would not be a problem for you either. Now, if you are solely planning on visiting downtown Toulouse and you do not have a car, then this hotel may not be very convenient to you as it is relatively far from the city center. A cab to/from downtown or airport to Park & Suites Saint Simon will cost you roughly 25 euros. Based on the comfort, space, and price this is a great value and I would stay there once again.
