Ratings based on 508 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Excellent location. Easy access to airport. Train station across the street makes it easy for side trips to Albi and Carcassonne.
Comment from Hotel Management
31 Oct 2024 by marc, Hotel Management
Dear Anna,We sincerely appreciate you taking the time to share your feedback with us.Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities.We look forward to welcoming you back to Matabi Hotel!
by A verified traveler
Posted 22 Oct 2024
Average hotel , great location if you travel by train , 15 min walk to city center.
Comment from Hotel Management
31 Oct 2024 by marc, Hotel Management
Dear Kathrina,We sincerely appreciate you taking the time to share your feedback with us.Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities.We look forward to welcoming you back to Matabi Hotel!
by A verified traveler from AMERICAN CANYON
Posted 17 Oct 2024
Across train station and breakfast selection was good.
Comment from Hotel Management
31 Oct 2024 by marc, Hotel Management
Dear Maria Michelle, We greatly appreciate your comments and the warmth of your compliments.Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. It was a pleasure to hear that our breakfast met your expectations. We take pride in offering a varied and comprehensive buffet, filled with high-quality local products, to provide the best choices for our guests. We’re thrilled that you enjoyed it.We eagerly await the opportunity to welcome you back very soon!
by A verified traveler
Posted 7 Oct 2024
Great location. Comfy bed. Great value.
Thicker towels would have been appreciated. Sadly was locked outside the hotel in the rain for ten minutes feeling cold and miserable after returning from dinner out. The guests in the lobby were locked in and couldn’t give me access. Turns out the man on reception was doing internal errands and had locked the doors.
As well as being stressful (I didn’t know what was happening or how long I’d be locked out) surely this is against safety regs - what if there had been a fire and the guests could not leave?!
Comment from Hotel Management
31 Oct 2024 by marc, Hotel Management
Dear Jill, We are truly sorry to hear about your experience… This should not have happened. Please accept my sincerest apologies for the inconvenience you encountered. We will thoroughly brief our team to make sure that will not happen again. We hope to regain your trust and make your next stay with us more comfortable.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
4 Oct 2024 by marc, Hotel Management
Cher client,Nous vous remercions pour le temps accordé à l'écriture de ce commentaire.Nous espérons vous retrouver très prochainement sur Toulouse!
by A verified traveler
Posted 28 Sep 2024
Excellent location! Bus stop to airport right in front and lots of stores walking distance
Comment from Hotel Management
4 Oct 2024 by marc, Hotel Management
Dear Judy,We sincerely appreciate you taking the time to share your feedback with us.Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities.We look forward to welcoming you back to Matabi Hotel!
by A verified traveler
Well located.
Posted 27 Aug 2024 on HotelsContrary to other previous comments, all staff spoke English which was very helpful
Comment from Hotel Management
26 Sep 2024 by marc, Hotel Management
Dear Leonie,We warmly thank you for taking the time to share your opinion with us.Our location is indeed very appreciated due to our proximity to the city center, the train station, and all amenities.We look forward to seeing you again at the Matabi by happy culture hotel!
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
27 Aug 2024 by marc, Hotel Management
Bonjour,Nous vous remercions pour l'écriture de cet avis et espérons vous retrouver prochainement sur Toulouse!
by A verified traveler
Posted 16 Aug 2024
Very close to the station
Comment from Hotel Management
27 Aug 2024 by marc, Hotel Management
Hello,Thank you so much for your feed back!Hope to see you soon in Toulouse!
by A verified traveler
Posted 9 Aug 2024
Great value for the price! Clean and new interior, room size typical for Europe but smaller than Americans may expect.
Comment from Hotel Management
12 Aug 2024 by marc, Hotel Management
Good morning,We thank you for taking the time to write this message.We hope to see you very soon during our next stay in Toulouse!
