Ratings based on 343 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Laurenço (not sure of spelling) was at the front desk on arrival and was very accommodating. He was able to hold our luggage until check in and check out in order to allow us to sightsee. The breakfast provided was nice and adequate.
The nicely appointed room met our needs. The location was within walking distance to stores and restaurants.
Comment from Hotel Management
27 Oct 2024 by Reception, Hotel Management
Hello Andrea,Thank you for your wonderful 5-star review! We're thrilled to hear that Lourenço made your arrival smooth and enjoyable. It’s great to know you appreciated our breakfast and that our location suited your sightseeing plans.We hope to welcome you back for another fantastic stay at the Innes by HappyCulture!Best regards,The Innes by HappyCulture Team
by A verified traveler
Posted 24 Oct 2024
A nice local hotel within in reach of the centre and transport links. Friendly and helpful staff
Comment from Hotel Management
27 Oct 2024 by Reception, Hotel Management
Hello,Thank you for your positive feedback! We’re delighted to hear that you enjoyed our location and the service from our friendly team. Your satisfaction means a lot to us.We hope to welcome you back during your next visit to Toulouse!Best regards,The Innes by HappyCulture Team
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by La réception, Hotel Management
Merci pour cette belle note ! Au plaisir de vous revoir à l'hôtel Innes by HappyCulture :)
by A verified traveler
Posted 30 Aug 2024
Hotel 5 minute walk from main shopping area. Well presented small hotel with good breakfast and quiet rooms at night. Parking available on site but very tight for a large car.
Comment from Hotel Management
2 Sep 2024 by Bertrand L. // Directeur, Hotel Management
Thank you very much for sharing your review of your stay at Innes by HappyCulture. We are delighted that you enjoyed our proximity to the shopping district, as well as the quietness of our rooms and the quality of our breakfast.Concerning the car park, we are aware that access can be a little narrow for large cars, but we have an excellent partnership with the car park located less than 150m away with a very advantageous rate. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Aug 2024
Hotel was great except for the uncomfortable pillows.
Comment from Hotel Management
7 Aug 2024 by Bertrand L. // Directeur, Hotel Management
Thank you very much Linda for your message which is appreciated by the whole team. We are particularly sorry that you were not informed that 2 types of pillow are available in each room. In fact, the memory foam pillows, which are particularly appreciated by all our guests, are placed on the beds by default. However, we have also provided more traditional pillows in the cupboards in each room. We would be delighted to welcome you back to the Innès by HappyCulture hotel to hear your comments on your sleep. In the meantime, the whole team wishes you all the best.
by A verified traveler
Rugby away days
Posted 13 Jul 2024 on HotelsToulouse is an annual trip for us to watch the rugby. Have stayed at many hotels over the years and this is one of the good ones. On a quiet street but very close to the centre & only a 5 min walk to shops bars and restaurants. It's clean and comfortable and good value for money. We booked room only so can't comment on food options
Comment from Hotel Management
15 Jul 2024 by Bertrand L. // Directeur, Hotel Management
Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay at the Innès by HappyCulture for a rugby fan like yourself. We are delighted that the location, cleanliness, comfort and value for money met your expectations. We look forward to welcoming you back on your next visit to Toulouse.
by A verified traveler
Posted 24 Jun 2024 on Orbitz
This is an excellent place to stay in the heart of the city with parking. The only issue we had was that we were assigned to a room on the 7th floor but the elevator only went up to the 6th. We had to carry our bags up a narrow, steep staircase.
Comment from Hotel Management
28 Jun 2024 by Bertrand L. // Directeur, Hotel Management
Thank you very much for your positive feedback! We are delighted that you enjoyed your stay at Hotel Innes by HappyCulture. Our team makes it a point of honor to listen to our guests and maintain the hotel for your comfort.I fully understand your inconvenience and it goes without saying that on your next visit we will offer you a room even better suited to your wishes. In the meantime, we wish you all the best.
by A verified traveler
Posted 14 Jun 2024
A small, clean and conveniently located hotel. Nothing fancy, but had all that was needed for a short stay. Staff were helpful and friendly.
Comment from Hotel Management
14 Jun 2024 by Bertrand L. // Directeur, Hotel Management
Thank you very much for your positive feedback! We are delighted that you enjoyed your stay at Hotel Innes by HappyCulture. Our team makes it a point of honor to listen to our guests and maintain the hotel for your comfort. We hope to see you again soon.
by A verified traveler
Posted 13 Jun 2024
Lovely room, in a quiet area
Comment from Hotel Management
14 Jun 2024 by Bertrand L. // Directeur, Hotel Management
Thank you for your kind words! We are delighted that you enjoyed your room and the attention of our team, as well as the tranquility of our location. We hope to welcome you again soon at the Hotel Innes by HappyCulture
by A verified traveler
Posted 27 Apr 2024 on Hotels
Comment from Hotel Management
2 May 2024 by Bertrand L. // Directeur, Hotel Management
Très grand merci Richard pour votre message des plus sympathiques. Cela est très apprécié par toute l'équipe et nous serons ravis de vous accueillir à nouveau avec le même enthousiasme lors de votre prochain séjour à Toulouse. Dans cette attente, nous vous souhaitons le meilleur
