Ratings based on 694 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Of the six people we dealt with only one seemed suited to her job
The toy dark haired woman was welcoming and friendly
The housekeeping was good until they changed the sheets and left a new buta stained one! They were more friendly than most of reception.
No safe but you can use one at reception.
Breakfast ends 10 prompt with no reminder.
Good bus and train links to town and isle de Porquerolles
Get a week a pass for €9 from TInfo.
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Kévin, Hotel Management
Cher client,Merci pour votre évaluation positive de 8/10 ! Nous sommes heureux que vous ayez passé un bon séjour dans notre hôtel.Si vous avez des suggestions pour nous aider à améliorer notre service et atteindre une note de 10/10, n'hésitez pas à les partager. Nous sommes toujours à l'écoute des retours de nos clients pour offrir la meilleure expérience possible.Nous espérons vous accueillir à nouveau prochainement.Cordialement,Kévin Cadiere-Lasso 1er de Réception
by A verified traveler
Posted 17 Jul 2024
The staff were amazing and helpful. We were able to borrow chargers and charge our phones in the computer. Free breakfast was a plus. The staff also called taxi out for us.
Comment from Hotel Management
23 Jul 2024 by Samuel, Hotel Management
Dear BrandonThank you so much for your kind words! We're thrilled to hear that our staff made your stay enjoyable and that you found the amenities helpful. We always strive to provide excellentservice, and it's great to know that you appreciated the free breakfast and our assistance with transportation. We hope to welcome you back soon for another cruise from ToulonBest regards,Samuel CantautDeputy General Manager
by A verified traveler
Quality Inn Express... The irony is in the name.
Posted 29 Jun 2024 on HotelsA pleasent welcome by reception staff. Bilingual, professional and friendly. My room was 314 and the view overlooked a 3 story carpark. Awful! The room a typical size for a single but almost completely devoid of furniture. No mini bar available for storing bottles of water. The bed was thankfully clean but the pillows were either unnaturally soft or overly hard. Nothing that supported the neck so unsurprisingly, I had a terrible nights sleep. The bathroom was a disaster. Mouldly caulking in the shower and hadn't been cleaned with chlorine in quite some time. The ceiling inside the shower cubicle had large and obvious water stains and evidence of moisture absorption and mould. The extractor fan either didnt work or there was none as the steam from the hot water inundated the bathroom completely. Toilet had a badly cracked lid that should have been replaced. The entire bathroom was old in decor and tired. Breakfast was petite as described and forgettable, which was probably why it's free. However, while not the worst breakfast faced, at least there were a couple of edible options.
Comment from Hotel Management
3 Jul 2024 by Kévin Cadiere-Lasso, Hotel Management
Dear Guest,Thank you for your detailed feedback regarding your recent stay with us.We sincerely apologize for the disappointing experience you had in Room 314. While we're pleased that you found our reception staff bilingual, professional, and friendly, we regret that your room did not meet your expectations. Your comments about the view, room size, and lack of furniture are duly noted, and we apologize for any discomfort caused by the bed and pillows.We are deeply sorry to hear about the condition of the bathroom. Maintaining cleanliness and comfort is of utmost importance to us, and we are addressing the issues you mentioned with our housekeeping and maintenance teams immediately.Regarding breakfast, we appreciate your feedback on the offerings provided. We strive to improve our breakfast selection based on guest input, and we regret that your experience did not meet your expectations.Please know that your comments are taken seriously, and we will use them to improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Kévin Cadière-LassoFront Desk Manager
by A verified traveler
Posted 9 Jun 2024
Rooms too small. Toiletries not sufficient.
Comment from Hotel Management
27 Jun 2024 by Kévin Cadiere-Lasso, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We regret to hear that the size of our rooms did not meet your expectations and that you found the toiletries provided insufficient.Your comments are important to us, and we will take them into consideration as we strive to improve our guests' experiences. We apologize for any inconvenience caused during your stay.If you have any specific suggestions or if there is anything else we can do to enhance your comfort, please do not hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Best regards,Kévin Cadiere-Lasso Front Office Manager
by A verified traveler
Posted 4 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by Kévin Cadiere-Lasso, Hotel Management
Cher client,Un grand merci pour votre évaluation parfaite ! Nous sommes ravis que votre expérience parmi nous ait été à la hauteur de vos attentes. Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un autre séjour mémorable.Bien cordialement,Kévin Cadiere-Lasso Premier de Réception
by A verified traveler
Posted 3 Jun 2024
Great breakfast options with real honey. Parking is underground.
Comment from Hotel Management
27 Jun 2024 by Kévin Cadiere-Lasso, Hotel Management
Dear Guest,Thank you for your feedback. We're delighted to hear that you enjoyed our great breakfast options, especially the real honey. We strive to provide a variety of choices that cater to different tastes and preferences.Regarding parking, we offer underground parking for your convenience and security.We appreciate your comments and hope to welcome you back soon for another pleasant stay.Best regards,Kévin Cadiere-Lasso Front Office Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
27 Jun 2024 by Kévin Cadiere-Lasso, Hotel Management
Cher client,Un grand merci pour votre évaluation parfaite ! Nous sommes ravis que votre expérience parmi nous ait été à la hauteur de vos attentes. Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un autre séjour mémorable.Bien cordialement,Kévin Cadiere-Lasso Premier de Réception
by A verified traveler from Palm Harbor
Posted 28 May 2024
Very good hotel. Nice people on check-in and servers at breakfast. Breakfast itself is European with wide choice.
Room is big with sofa.
Comment from Hotel Management
27 Jun 2024 by Kévin Cadiere-Lasso, Hotel Management
Dear Guest,Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had a very good experience at our hotel.It's wonderful to know that you found our team members friendly and accommodating during check-in and breakfast service. We strive to provide a warm and welcoming atmosphere for all our guests.We're delighted that you enjoyed our European-style breakfast with a wide selection of choices. Additionally, we're pleased that you found your room spacious and comfortable, complete with a sofa for added relaxation.Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Kévin Cadiere-Lasso Front Office Manager
by A verified traveler
Posted 15 May 2024 on Hotels
The staff was very helpful even with our lack of french. Would recommend.
Comment from Hotel Management
20 May 2024 by Kévin Cadiere-Lasso, Hotel Management
Dear valued guest,Thank you for taking the time to share your experience with us. We're delighted to hear that our staff was able to assist you despite the language barrier, and we appreciate your recommendation.Ensuring a comfortable and enjoyable stay for all our guests, regardless of language proficiency, is a top priority for us. Your kind words about our team's helpfulness mean a lot to us, and we'll make sure to pass on your feedback to them.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,
