Ratings based on 372 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Great!
Comment from Hotel Management
20 Sep 2024 by Christophe, Hotel Management
A BIG Thank you !!!
by A verified traveler from Pittsburgh
Posted 13 Sep 2024
The deluxe king is a good size for a French hotel. A nice, moderm bathroom with good lighting. The staff was excellent and accommodating with our dog. We loved the rooftop terrace.
Comment from Hotel Management
13 Sep 2024 by Christophe, Hotel Management
Thank you very much, we are glad that you enjoyed your stay with us.Kind regardsChristopheGrand Hôtel Dauphiné
by A verified traveler
Posted 9 Sep 2024
Fantastic staff
Comment from Hotel Management
9 Sep 2024 by Nathalie, responsable réception , Hotel Management
Bonjour Adrian Nous vous remercions chaleureusement pour votre belle note ! Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Belle journée
by A verified traveler
Posted 26 Jul 2024
by A verified traveler from Longmont
Posted 15 Jul 2024
Comment from Hotel Management
1 Sep 2024 by Christophe, Hotel Management
Merci pour commentaires,bien à vousGrand Hôtel Dauphiné
by A verified traveler
Posted 2 Jul 2024
Beautiful hotel with really friendly staff
Comment from Hotel Management
13 Jul 2024 by Christophe, Hotel Management
A big thank-you !!!
by A verified traveler
Excellent service, funky style!
Posted 25 Jun 2024 on HotelsExceptional service before and during our visit. Great dinner recommendation. Funky style!
A couple of suggestions for eco-friendliness: ditch the small plastic bottles and use wall-mounted dispenser instead.
Have a separate bin for recyclables.
Comment from Hotel Management
13 Jul 2024 by Christophe, Hotel Management
A big thank-you !!!
by A verified traveler
Posted 19 Oct 2023
Unfortunately the hotel did not have a regular water supply and it was not possible to shower, wash or flush the toilet most days. We had to use water from the swimming pool to use the toilet and bottled water to clean our teeth. The staff blamed the local water supply but , having checked with other local businesses, they did not have this problem. We also moved out to stay in another hotel 5 mins walk away and, despite being on the 5th floor, we had no water issues there.So the only conclusion is that it was a hotel specific issue. Other wise the hotel just is fine and well located !
Comment from Hotel Management
19 Oct 2023 by Nathalie, Front Desk Manager, Hotel Management
Dear Neil,We are sorry you suffer from the water supply issue you experienced during your stay at the hotel. As we explain to you there was a problem with the water supply, but it was unrelated to the hotel itself. The issue was due to ongoing works on the city's water pipelines by Veolia. It's unfortunate that this situation affected your ability to shower, wash, or use the toilet as you'd expect.We understand your frustration, especially since other local businesses didn't encounter the same problem. We appreciate your feedback and will investigate further to ensure such issues don't reoccur for future guests. We're glad to hear that you were able to find a suitable alternative hotel nearby and that your stay there was more comfortable.Despite this inconvenience, we hope you were able to enjoy the other aspects of your stay, as we do take pride in our hotel's location and services. Thank you for bringing this matter to our attention, and we apologize for any inconvenience you experienced during your time with us. If you have any more feedback or concerns, please don't hesitate to reach out. We value your input and will use it to improve our services.We are pleased to inform you that the issue of the water supply shortage has been successfully resolvedBest regards
by A verified traveler
Posted 30 Sep 2023
Wonderful staff & property. Walk out the door - you're there!
Comment from Hotel Management
19 Oct 2023 by Nathalie, Front Desk Manager, Hotel Management
Dear BernardThank you for your kind words! We're delighted to hear that you had a great experience with our staff and enjoyed our property's convenient location. Kind Regards
by A verified traveler
fantastic
Posted 12 Sep 2023 on HotelsExellent service , clean hotel, comfy bed great roof top bar and pool
Comment from Hotel Management
19 Oct 2023 by Nathalie, Front Desk Manager, Hotel Management
Thank you so much for your comment !Kind regards
