Ratings based on 142 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from crescent head
Posted 10 Sep 2024 on Wotif
This resort is in a beautiful location and is very affordable.the room was nice and clean the bathroom was very small but usable .i would stay again.
by A verified traveler
Posted 9 Sep 2024 on Wotif
Comment from Hotel Management
10 Sep 2024 by Manager , Hotel Management
You never stayed at the property and sent someone to assault the staff, this will be reported to the authorities.
by A verified traveler
Posted 8 Sep 2024 on Wotif
Comment from Hotel Management
10 Sep 2024 by Manager , Hotel Management
Thank you!
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by MANAGER, Hotel Management
THANKS
by A verified traveler
Posted 27 Aug 2024 on Wotif
We’ve stayed at this place a few times and we liked everything this place has to offer except this last stay. Our room assigned was No 2. Bed was not comfortable and big white marks on the bedside drawer. Toilet is big (accessible) but hardly any holders to place our own toiletries.
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Thank you for your feedback and for being a returning guest. We are pleased to hear that you have enjoyed your previous stays, but we are sorry to learn that your recent experience did not meet your expectations.Comfort and Cleanliness: We apologize for the discomfort of the bed and the marks on the bedside drawer. We will address these issues with our housekeeping and maintenance teams to ensure improvements.Accessible Studio: As you stayed in an accessible studio, which is specifically designed for guests with disabilities, we understand that it may have different features compared to our other rooms. We appreciate your feedback on the bathroom's layout and will consider how we can enhance the convenience and functionality of these spaces.Thank you for bringing these matters to our attention. We value your feedback as it helps us enhance our services. We hope to have the opportunity to provide you with a better experience on your next visit.Best regards,Lakes Resort Management
by A verified traveler from Auckland
Posted 25 Aug 2024
It was very pretty spot by the lake, but a bit disappointed the swimming pool wasnt open in the morning even though it said open from 8am. It was such a lovely heated pool.
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Thank you for your feedback and for highlighting the beauty of our lakeside location. We mentioned to all the guest that the swimming pool was open however as it was covered due to the fact that we offer heated pool, and it has be uncovered all the time to keep the water warm if the guests like to use it can be uncovered or ask staff for assistance Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a more consistent experience on your next visit.Best regards,Lakes Resort Management
by A verified traveler
Posted 25 Aug 2024
The information on the website is misleading, there is no restaurant with varied food on the premises, it says breakfast invlud
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Thank you for your feedback. We want to clarify that our establishment does not have a restaurant for dinner services. We only offer a simple continental breakfast as part of our amenities.We apologize for any confusion and appreciate your understanding. If you have any further questions or need assistance during your next stay, please let us know.Best regards,Lakes Resort Management
by A verified traveler
Posted 24 Aug 2024
nice place
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Thank you
by A verified traveler
Posted 20 Aug 2024
Location. Get an upstairs room with the view.
Comment from Hotel Management
20 Aug 2024 by Manager , Hotel Management
Thank you for the feedback
by A verified traveler
Posted 9 Aug 2024
I don’t like this place
Comment from Hotel Management
18 Aug 2024 by Manager , Hotel Management
Thank you
